Advance Your Career: Computer Assistant at the IRS
Are you a detail-oriented IT professional looking to make a meaningful impact? The Internal Revenue Service (IRS) is hiring a Computer Assistant (Functional Automation Coordinator) to support its mission-critical taxpayer services. This role is perfect for those who enjoy solving complex problems, automating manual processes, and providing technical leadership within a supportive federal environment.
Job Responsibilities
As a Functional Automation Coordinator, you will act as a primary point of contact for technical troubleshooting and process improvement. Your core duties will include:
- Automation Development: Consulting with functional users to identify processes suitable for automation, integrating software programs, and creating reports.
- Technical Support: Identifying and troubleshooting hardware and software issues, and coordinating with the MITS help desk for resolution.
- System Implementation: Coordinating the rollout of new automated applications, including staff training and procedural documentation.
- Web Maintenance: Managing and maintaining SharePoint sites and internal websites using HTML.
Grade Level Comparison
| Feature | GS-7 | GS-8 | GS-9 |
|---|---|---|---|
| Support Level | Entry/Mid | Experienced | Advanced |
| Diagnostic Scope | Basic | Intermediate | Complex |
| Training Delivery | Assisted | Independent | Lead Role |
Requirements
To be considered for this role, you must be a current permanent IRS employee in a Taxpayer Services unit. Applicants must meet the time-in-grade requirement of 52 weeks at the next lower grade level. You must demonstrate specialized experience in system support, hardware/software installation, and data analysis.
Salary and Benefits
The salary range for this position is $50,460 to $90,882 annually, depending on experience and grade level. Federal employees enjoy a robust benefits package, including:
- Federal Employees Health Benefits (FEHB)
- Thrift Savings Plan (TSP) with government matching
- Generous paid annual and sick leave
- Structured career progression opportunities
Application Tips
- Limit your resume to two pages. Overly long resumes will not be considered.
- Include specific data. Use MM/DD/YYYY for employment dates and clearly state the number of hours worked per week.
- Avoid jargon/copy-pasting. Do not copy the job description; instead, use your own words to describe your technical achievements.
The role of a Computer Assistant at the IRS is a fantastic opportunity to sharpen your technical skills while serving a vital national purpose. If you meet the criteria and are ready for a new challenge, submit your application before the closing date on November 12, 2026.
Why This Computer Assistant (Functional Automation Coordinator) Job Matters
Ready to advance your career in IT support? Join the IRS team as a Computer Assistant and play a pivotal role in streamlining taxpayer services through functional automation.
Computer Assistant (Functional Automation Coordinator) Job Overview
The Internal Revenue Service (IRS) is seeking dedicated professionals for the position of Computer Assistant (Functional Automation Coordinator). This role is essential for supporting Telephone Systems Support within the Taxpayer Services division. As a coordinator, you will bridge the gap between technical infrastructure and functional user needs, managing automation projects, troubleshooting hardware and software, and ensuring our systems run efficiently to support our mission of serving the American public.
Requirements for Computer Assistant (Functional Automation Coordinator)
- Must be a current permanent IRS competitive service employee in a Taxpayer Services business unit.
- Must meet time-in-grade requirements (52 weeks at the next lower grade level).
- Must meet the 90-day time after competitive appointment requirement.
- Possess one year of specialized experience equivalent to the next lower grade level.
- Ability to analyze data and extract information from computer reports.
- Proficiency in testing and installing new hardware/software products.
- Must demonstrate technical competence, problem-solving, and decision-making skills.
Preferred Qualifications for Computer Assistant (Functional Automation Coordinator)
- Hands-on experience with IRS-specific applications such as IDRS, BEARS, AMS, BBTS, IAT, and SERP.
- Advanced proficiency in COTS software: Microsoft Outlook, Excel, Word, and Adobe Acrobat.
- Proven ability to create and maintain SharePoint sites.
- Proficiency in HTML for website administration and maintenance.
- Experience in developing user documentation and delivering technical training to end-users.
Federal Benefits & Perks
- ✓Competitive federal salary with locality pay adjustments.
- ✓Comprehensive health insurance options.
- ✓Federal retirement savings plan (TSP).
- ✓Generous leave policies including paid federal holidays, annual, and sick leave.
- ✓Career progression opportunities without further competition.
- ✓Work-life balance through potential alternative work schedules and telework options.
💡 How to Apply Computer Assistant (Functional Automation Coordinator) Job & Insider Tips
Application Steps for Computer Assistant (Functional Automation Coordinator) Job
- Review the full job announcement carefully on USAJOBS.
- Prepare a resume that is strictly limited to two pages.
- Ensure your resume includes dates of employment (MM/DD/YYYY) and hours worked per week.
- Gather supporting documentation, including SF-50s and performance appraisals.
- Apply online via the USA Staffing portal by the closing date.
- Complete all required questionnaires and assessments.
- Submit your application and monitor your status through your USAJOBS account.
💡 General Tips
- Do not include personal information like photographs, SSNs, or age on your resume.
- Use a clean, sans-serif font like Arial or Calibri at 10-point size or larger.
- Explicitly state your grade and series for all federal positions listed on your resume.
- Highlight your specific contributions to automation and technical troubleshooting.
- Check your spam folder regularly to ensure you do not miss critical communications from the hiring agency.
Frequently Asked Questions
Is this job open to the public?
No, this position is open specifically to current permanent IRS competitive service employees in Taxpayer Services business units.
What locations are available?
The positions are available in Chamblee, GA; Andover, MA; Kansas City, MO; Saint Louis, MO; Portland, OR; Philadelphia, PA; and Memphis, TN.
Can I work remotely?
The position is telework-eligible, but the location specified in your selection will be your official post of duty.
What is the career progression for this role?
*A: This position has career progression potential up to the GS-9 level. You may be promoted without further competition as you demonstrate mastery of the required duties.*
Can I apply if I am not currently an IRS employee?
*A: No, this specific announcement is restricted to internal, permanent IRS competitive service employees in Taxpayer Services.*
Job from Internal Revenue Service
The Internal Revenue Service (IRS) is one of the world's largest financial institutions, processing over 200 million tax returns annually and managing trillions in revenue. Working at the IRS means contributing to the fiscal strength of the nation while upholding the integrity of tax law. Employees receive industry-leading training, comprehensive benefits, and clear pathways for career growth.