Become a Leader with the Veterans Benefits Administration

Are you ready to take the next step in your career while serving those who have served us? The Department of Veterans Affairs is currently hiring a Supervisory Veterans Service Representative (Assistant Coach) at our Regional Office in North Little Rock, Arkansas. This role is a cornerstone of the BEST Division, where your leadership will directly impact the lives of veterans and their families.

Job Responsibilities

As an Assistant Coach, you are the alter ego of the Team Coach. Your day-to-day duties involve providing critical supervision and guidance to a team tasked with the adjudication and authorization of veterans’ compensation and pension claims. Key responsibilities include:

Leadership & Supervision: Guiding team members, approving leave, and certifying timecards to ensure smooth operations.
Quality & Timeliness: Monitoring team performance indicators to ensure services are delivered accurately and within designated timelines.
Strategic Analysis: Interpreting complex federal laws and regulations to establish new operational procedures.
Resource Management: Using data to allocate resources effectively, ensuring the division meets its goals.
Communication: Serving as a bridge between frontline staff and senior management.

Requirements

This is a professional federal position. To qualify, you must meet the following criteria by the closing date of November 10, 2026:

Citizenship: Must be a U.S. citizen.
Time-in-Grade: You must be a current federal employee with at least 52 weeks of service at the GS-11 level.
Documentation: You must submit a current SF-50 and a resume not exceeding two pages.
Location: Candidates must be able to report to the North Little Rock office.

Comparison: Assistant Coach vs. Standard VSR

Feature	Standard VSR	Assistant Coach (Supervisory)
Scope of Work	Individual Case Adjudication	Team Leadership & Coaching
Primary Focus	Processing Claims	Performance & Compliance
Decision Power	Claims Decisions	Policy & Workflow Strategy

Salary Overview

The GS-12 position offers a competitive salary range of $89,508 to $116,362 per year. This compensation package reflects the high level of responsibility required to lead teams within the federal benefits system.

Benefits

Working for the VA comes with a robust federal benefits package, including:

Comprehensive health insurance and dental/vision plans.
Participation in the Federal Employees Retirement System (FERS).
Generous annual and sick leave accrual.
Access to career-long training and leadership development programs.

Application Tips

Applying for a federal position requires precision. Because the VBA will not make assumptions, ensure your two-page resume explicitly lists your experience with start/end dates and identifies your federal grade levels for every relevant role. Focus your narrative on how you have managed resources and handled conflict, as these are the competencies that hiring managers will evaluate.

If you are a motivated leader with experience in claims adjudication and a desire to make a lasting impact, this is your chance. We invite you to join our mission in North Little Rock. Ensure your application is complete, your documents are accurate, and apply by the closing date to be considered for this vital role.

Why This Supervisory Veterans Service Representative (Assistant Coach) Job Matters

Ready to lead with purpose? Join the Department of Veterans Affairs in North Little Rock and empower those who served our nation as an Assistant Coach.

Supervisory Veterans Service Representative (Assistant Coach) Job Overview

The Veterans Benefits Administration (VBA) is seeking a dedicated Supervisory Veterans Service Representative (Assistant Coach) to join the BEST Division in North Little Rock, Arkansas. In this vital leadership role, you will act as the right-hand partner to the Team Coach, ensuring the quality, timeliness, and excellence of claims processing for our nation's veterans. You will directly influence team performance, interpret complex regulations, and mentor staff to deliver the compassionate service our heroes deserve.

Requirements for Supervisory Veterans Service Representative (Assistant Coach)

U.S. Citizenship
Current Federal employee with at least 52 weeks of experience at the GS-11 grade level (Time-in-Grade requirement)
Submission of a resume strictly limited to two pages
Must be able to report in-person to the North Little Rock Regional Office
Ability to pass a background/security investigation
Registration with the Selective Service (if male born after 12/31/1959)

Preferred Qualifications for Supervisory Veterans Service Representative (Assistant Coach)

Extensive experience in quality assurance and auditing of benefit claims
Advanced knowledge of compensation and pension adjudication processes
Demonstrated ability to interpret and apply complex federal laws and regulations
Proven proficiency in conflict management and team resource allocation
Experience in data-driven decision making and performance reporting

Federal Benefits & Perks

✓Competitive Federal Salary
✓Comprehensive health and life insurance options
✓Federal retirement benefits (FERS)
✓Paid vacation, sick leave, and federal holidays
✓Opportunities for professional development and leadership training
✓Situational telework eligibility

💡 How to Apply Supervisory Veterans Service Representative (Assistant Coach) Job & Insider Tips

Application Steps for Supervisory Veterans Service Representative (Assistant Coach) Job

Review the full vacancy announcement details on USAJobs.
Prepare a resume that is exactly two pages or fewer, detailing relevant experience with start/end dates and grade levels.
Gather your most recent non-award SF-50 and any required transcripts.
Log in to USAJobs to begin your application.
Complete the required online questionnaires and assessment components.
Submit your application and documentation before the November 10, 2026, deadline.
Monitor your email and USAJobs account for status updates.

💡 General Tips

Use the resume builder on USAJobs to ensure your document meets all formatting and length requirements.
Ensure your SF-50 clearly demonstrates your one-year time-in-grade eligibility.
Focus your resume content specifically on the competencies listed (e.g., Conflict Management, Planning and Evaluating).
Submit your application well before the deadline to account for potential technical delays.
Save your resume as a PDF to preserve formatting.

Frequently Asked Questions

Is this a remote or telework position?

This position is not remote. While it offers situational (ad hoc) telework, you must report to the North Little Rock Regional Office for your regular scheduled workdays.

What is the page limit for the resume?

Effective September 27, 2025, resumes for this position are strictly limited to two pages. Applications with longer resumes will be deemed ineligible.

What documentation do I need to prove my eligibility?

You must provide your most recent non-award SF-50 identifying your current series, grade, and status, as well as an SF-50 that proves your time-in-grade at the GS-11 level.

Can I telework in this position?

*A: This position is not a remote role. While situational telework may be requested, you are expected to be on-site at the North Little Rock office during scheduled workdays.*

What is the page limit for my resume?

*A: Your resume must be strictly limited to two pages. Anything beyond that will lead to disqualification.*

Job from Veterans Benefits Administration

The Veterans Benefits Administration (VBA) is dedicated to fulfilling President Lincoln’s promise to care for our nation’s veterans, their caregivers, and survivors. Operating under the "I CARE" values—Integrity, Commitment, Advocacy, Respect, and Excellence—the VBA strives to be a leader in public service. As an employee here, you are not just processing claims; you are ensuring that heroes receive the benefits they have earned through their service.