Become an Information Receptionist at the Veterans Health Administration
Are you looking for a career that combines professional service with a profound sense of purpose? The Department of Veterans Affairs (VA) is seeking a motivated and compassionate individual to join our team as an Information Receptionist in East Orange, New Jersey. This is more than just an office job; it is an opportunity to be the first point of contact for the men and women who have served our country.
About the Veterans Health Administration
The Veterans Health Administration (VHA) is committed to providing world-class health care to our nation’s Veterans. Our mission is to fulfill President Lincoln's promise: "To care for those who have served in our nation's military and for their families, caregivers, and survivors." When you work for the VA, you become part of a community dedicated to gratitude, service, and excellence.
Role Overview and Responsibilities
As an Information Receptionist, you will be the face of the facility. Your primary mission is to ensure that every patient, family member, and staff member feels welcomed and supported from the moment they arrive.
Key responsibilities include:
- Greeting visitors and providing a positive first impression.
- Assisting patients with wayfinding and locating specific services or offices.
- Responding to telephone and in-person inquiries with accuracy and empathy.
- Coordinating transportation needs for patients.
- Maintaining a clean, safe, and sanitary environment in reception areas.
- Assisting with facility operations, such as ensuring chairs and equipment are clean and ready for use.
Comparison of Requirements
| Requirement Category | Description |
|---|---|
| Experience | 6 months of progressively responsible clerical work. |
| Education | 1 year of post-high school education. |
| Citizenship | Must be a U.S. Citizen. |
| Background | Must undergo a security and suitability investigation. |
Salary and Benefits
This position offers a competitive salary range of $38,223 to $49,695 per year. In addition to base pay, federal employees enjoy an impressive suite of benefits, including:
- Retirement Planning: Access to the Federal Employee Retirement System and the Thrift Savings Plan.
- Health Coverage: Options for comprehensive federal health and life insurance plans.
- Work-Life Balance: Generous paid leave, including annual and sick leave, with flexible scheduling potential.
How to Apply
To be considered for this position, you must submit a complete application package through the official federal employment portal. Remember that all resumes must be limited to two pages or less. Ensure your resume highlights your customer service skills and specific achievements that demonstrate your ability to handle office responsibilities.
Serving our Veterans is a deeply rewarding experience. If you are organized, friendly, and eager to assist those who have served our country, we encourage you to apply. Join the VA team today and contribute to a mission that matters.
Why This Information Receptionist Job Matters
Make a meaningful impact on those who served by serving as the welcoming face of the VA New Jersey Health Care System.
Information Receptionist Job Overview
The Veterans Health Administration is seeking a dedicated Information Receptionist in East Orange, New Jersey. This role serves as a vital first point of contact for Veterans, their families, and facility staff. You will provide essential wayfinding assistance, manage inquiries, and ensure a welcoming, sanitary, and efficient environment for everyone entering the facility.
Requirements for Information Receptionist
- Must be a U.S. Citizen.
- Completion of a background and security investigation.
- Must be able to work an intermittent, flexible schedule including days, evenings, weekends, and holidays.
- Must live within or be willing to relocate to a commutable distance of East Orange, NJ.
- Participation in the annual seasonal influenza vaccination program.
- Must successfully complete a 1-year probationary period.
- Must have six months of general clerical/office experience or one year of education above high school level (or a combination of both).
- Must strictly adhere to the two-page resume limit requirement.
Preferred Qualifications for Information Receptionist
- Proven experience in high-volume customer service environments.
- Strong interpersonal skills to interact with diverse populations.
- Ability to maintain composure and professional demeanor in a medical facility setting.
- Proficiency in basic computer systems and office software.
- Demonstrated conscientiousness regarding workplace safety and cleanliness.
Federal Benefits & Perks
- ✓Federal Employee Retirement System (FERS) coverage
- ✓Thrift Savings Plan (TSP)
- ✓Comprehensive health and life insurance options
- ✓Generous paid leave and vacation time
- ✓Opportunities for within-grade salary increases
- ✓Flexible and predictable scheduling options
💡 How to Apply Information Receptionist Job & Insider Tips
Application Steps for Information Receptionist Job
- Create or update your account on the official USAJOBS portal.
- Ensure your resume is strictly two pages or less in length.
- Complete the required occupational questionnaire via the application link.
- Upload all necessary supporting documents, such as transcripts or veteran preference paperwork.
- Submit your final package before the closing date of November 10, 2026.
💡 General Tips
- Use the USAJOBS resume builder to ensure your formatting complies with federal standards.
- Be specific about your work hours; full-time is calculated as 35-40 hours per week.
- Prioritize recent and relevant experience to maximize the impact of your two-page resume.
- Check that your contact information is current and accurate.
- Save your documents as PDFs to ensure proper formatting and readability.
Frequently Asked Questions
What is a Term appointment?
A term appointment is a non-permanent position with a limited duration of up to two years. Term employees are eligible for most federal benefits, including leave, insurance, and retirement plans.
Can I work remotely in this position?
No, this is not a virtual position. You must work on-site at the East Orange, New Jersey facility and live within a commutable distance.
How is the work schedule determined?
This is an intermittent position, meaning there is no guaranteed set schedule. You will be required to work on an as-needed basis, which may include weekends, evenings, and holidays.
Do I need a degree to apply?
No, you can qualify with either six months of relevant clerical experience or one year of education after high school.
Is this a permanent role?
This is a term appointment, which may last up to two years, with the possibility of extension.
What is the work schedule?
The schedule is intermittent and needs-based, meaning you must be prepared to work varying hours, including evenings and weekends.