Advance Your Career as a Contact Representative at Naval Medical Center San Diego
Are you a detail-oriented professional looking to serve those who serve our country? The Defense Health Agency (DHA) is currently hiring a Contact Representative at the prestigious Naval Medical Center in San Diego, California. This role serves as a crucial link between our military beneficiaries and the high-quality medical care they deserve.
Job Responsibilities
As a Contact Representative, you will be the face of patient advocacy. Your daily duties will include:
- Beneficiary Support: Fielding direct inquiries regarding health benefits and providing expert guidance.
- Claims Processing: Carefully reviewing medical claims to identify errors and ensure accuracy.
- Benefit Counseling: Advising patients on their healthcare options and identifying the most advantageous paths for their specific medical needs.
- Financial Analysis: Analyzing and researching applicable deductibles and co-payments to help patients make informed decisions.
- Coordination: Liaising with key points of contact to facilitate the delivery of necessary medical services.
Requirements
Candidates must be U.S. citizens and possess at least one year of specialized experience at the GS-07 level.
| Requirement Type | Detail |
|---|---|
| Experience Level | One year of specialized GS-07 level work |
| Education | Experience based only; no substitution permitted |
| Security Clearance | Secret |
| Drug Testing | Required |
| Residency | Must be a U.S. Citizen |
Salary and Benefits
This position offers a competitive salary range of $63,835 to $82,983 per year. Beyond the base salary, successful candidates may be eligible for:
- Recruitment or retention incentives for highly qualified individuals.
- Advanced Leave Accrual.
- Comprehensive Federal benefits, including health insurance, retirement, and life insurance plans.
Application Tips
To succeed in this competitive hiring process, keep these strategies in mind:
- Strict Resume Limits: Your resume must be two pages or less. Excess length will lead to automatic disqualification.
- Highlight Specialized Experience: Ensure your resume clearly outlines your experience with counseling, claims review, and formal presentations.
- Use Plain Language: Avoid complex acronyms that may confuse the hiring managers reading your application.
- Verify Status: Monitor your USAJOBS account dashboard regularly to check the status of your application.
This role offers a unique opportunity to work within a world-class military medical facility. If you have the specialized experience in benefits counseling and claims review, we encourage you to apply. Help the Defense Health Agency continue its mission of excellence in military healthcare.
Why This Contact Representative Job Matters
Join the mission at the Naval Medical Center in San Diego and make a direct impact on the lives of service members and their families as a Contact Representative.
Contact Representative Job Overview
The Defense Health Agency is seeking a dedicated Contact Representative for the Naval Medical Center in San Diego, California. In this vital role, you will act as a primary point of contact for beneficiaries, providing essential guidance on healthcare benefits, navigating complex medical claims, and ensuring our military community receives the care they deserve. This is a Direct Hire opportunity for those committed to supporting the health and readiness of our nation's uniformed service members.
Requirements for Contact Representative
- Must be a U.S. Citizen.
- One year of specialized experience at the GS-07 level or equivalent.
- Proven experience counseling patients on health benefits.
- Proven experience reviewing medical claims for accuracy and correction.
- Proven experience providing formal presentations on health care benefits.
- Submission of a resume limited to two pages or less.
- Completion of a one-year probationary period.
- Successful completion of a drug test.
- Ability to obtain and maintain a Secret security clearance.
Preferred Qualifications for Contact Representative
- Strong interpersonal skills with the ability to explain complex benefit structures.
- Exceptional attention to detail when auditing medical claims.
- Prior experience working within a military treatment facility or federal health agency.
- Proficiency in analyzing and researching healthcare deductibles and co-payments.
Federal Benefits & Perks
- ✓Competitive federal salary with locality pay included.
- ✓Comprehensive health and life insurance options.
- ✓Federal retirement benefits.
- ✓Potential for recruitment or retention incentives for highly qualified candidates.
- ✓Opportunity for Advanced Leave Accrual.
- ✓Paid federal holidays and leave programs.
💡 How to Apply Contact Representative Job & Insider Tips
Application Steps for Contact Representative Job
- Create or log into your USAJOBS account.
- Complete the online application questionnaire.
- Prepare a resume that is strictly two pages or less.
- Ensure your resume explicitly details your experience with benefits counseling and claims processing.
- Upload required documentation, including your resume and optional cover letter.
- Submit your complete application package before the closing date.
💡 General Tips
- Keep your resume concise; any resume over two pages will be excluded from consideration.
- Be specific about your hours worked per week and provide clear dates (month and year) for every position listed.
- Avoid using acronyms or jargon that might be unfamiliar to the hiring team.
- Ensure your documentation clears the virus scan by submitting well before the final deadline.
- Double-check your eligibility documents to prevent your application from being marked incomplete.
Frequently Asked Questions
Can I substitute education for the required experience?
No, for this specific position, you must meet the qualification requirements using experience alone.
Is relocation assistance provided?
No, payment of Permanent Change of Station (PCS) costs is not authorized for this position.
Are there opportunities for telework or remote work?
This position is not currently eligible for telework or remote work arrangements.
What is the security clearance requirement?
This position requires a Secret-level security clearance and is classified as a noncritical-sensitive, moderate-risk position.
Can I submit my application after the deadline?
No, all application packages must be submitted by 11:59 PM (EST) on the closing date to receive consideration.
Job from Military Treatment Facilities Under Dha
The Defense Health Agency is an integrated health care system providing medical, dental, and pharmacy programs to over 9.5 million uniformed service members, retirees, and their families. As a member of the Defense Health Network Pacific Rim, you will contribute to a mission that spans the globe, ensuring that healthcare is accessible, accurate, and supportive of military readiness.