Launch Your Federal Career as a Contact Representative at Munson Army Health Clinic
Are you looking to pivot your career toward public service? The Defense Health Agency (DHA) is currently hiring for a Contact Representative position at the historic Munson Army Health Clinic in Fort Leavenworth, Kansas. This role is a cornerstone of the clinic's administrative operations, providing crucial support to military service members, retirees, and their families.
Job Responsibilities
As a Contact Representative, you are the primary point of contact for individuals seeking information about their healthcare benefits. Your daily responsibilities will include:
- Serving as an expert on health benefit programs and explaining complex regulations to beneficiaries.
- Handling inquiries via telephone, email, and in-person consultations regarding medical care.
- Researching and resolving discrepancies in the claims process.
- Collaborating with various internal departments to track pending medical actions and patient status updates.
- Providing clear guidance on alternative treatment sources, billing procedures, and entitlement programs.
Comparison Table: Federal vs. Private Sector Admin Roles
| Feature | Federal Contact Representative | Private Sector Clerk |
|---|---|---|
| Benefits | Comprehensive Federal Package | Varies by Employer |
| Career Growth | Clear GS-level progression | Performance-based |
| Job Security | High (Career Status potential) | Market-Dependent |
| Mission | Service to Military Families | Profit-Driven Goals |
Requirements
To be considered for this position, applicants must meet the following criteria:
- Citizenship: Must be a U.S. citizen.
- Specialized Experience: One year of experience at the GS-06 level (or equivalent) that includes managing automated health information systems, verifying insurance benefits, and handling claims/billing inquiries.
- Documentation: A resume (two pages maximum) that clearly details work history, including hours worked per week and specific dates of employment.
- Compliance: Ability to pass a suitability/fitness determination.
Salary Overview
This position is classified at the GS-07 level, offering a competitive annual salary ranging from $51,283 to $66,670. Compensation includes applicable locality pay, and salary negotiation may be available for candidates new to the federal government.
Benefits
Working for the federal government provides a robust array of benefits designed to support your work-life balance and long-term security, including:
- Access to the Federal Employees Health Benefits (FEHB) program.
- Participation in the Federal Employees Retirement System (FERS).
- Accrual of generous vacation and sick leave.
- Opportunities for specialized federal training.
Application Tips
To maximize your chances of success, ensure your resume is concise—strictly adhere to the two-page limit. Use clear, professional language to explain your previous achievements, and always double-check that your application package includes all required supporting documents before the November 10, 2026, deadline.
Serving as a Contact Representative at Munson Army Health Clinic is more than just a job; it is an opportunity to contribute directly to the health and readiness of our nation’s heroes. If you possess the clinical administrative skills required to guide patients through the healthcare landscape, apply today to start your federal career in Fort Leavenworth.
Why This Contact Representative Job Matters
Launch a vital career in patient advocacy and health administration at the historic Munson Army Health Clinic in Fort Leavenworth.
Contact Representative Job Overview
The Defense Health Agency is seeking a dedicated Contact Representative to serve as a primary liaison for beneficiaries navigating the complexities of healthcare. This position is essential for ensuring that service members, retirees, and their families receive seamless access to high-quality medical, dental, and pharmacy programs. Working at the historic Fort Leavenworth site, you will play a key role in the administrative backbone of our healthcare delivery system, providing expert guidance on insurance, billing, and patient care options.
Requirements for Contact Representative
- Must be a United States citizen.
- Possess one year of specialized experience at the GS-06 level or equivalent.
- Proficiency in utilizing health information automated systems.
- Proven ability to verify patient insurance benefits.
- Experience in providing billing or claims information to beneficiaries.
- Must submit a resume not exceeding two pages.
- Must complete the online application and mandatory questionnaire.
- Willingness to serve in a Mission Essential capacity during emergencies.
Preferred Qualifications for Contact Representative
- Experience working within a military or federal healthcare setting.
- Demonstrated ability to interpret complex federal regulations regarding medical benefits.
- Strong communication skills for resolving patient and billing inquiries over the phone and in person.
Federal Benefits & Perks
- ✓Federal health insurance plans
- ✓Life insurance coverage
- ✓Retirement program eligibility
- ✓Paid federal holidays
- ✓Vacation and sick leave accrual
- ✓Professional development opportunities
💡 How to Apply Contact Representative Job & Insider Tips
Application Steps for Contact Representative Job
- Create or log into your USAJOBS account.
- Review the full job announcement details and required document list.
- Prepare a resume that is strictly two pages or less.
- Complete the online application and mandatory questionnaire via the link provided.
- Upload all necessary supporting documentation, ensuring they clear the virus scan.
- Submit your application package before the closing date of November 10, 2026.
💡 General Tips
- Keep your resume strictly under two pages; longer resumes will not be considered.
- Use plain language and avoid excessive acronyms to ensure your experience is clearly understood by HR specialists.
- Include specific start and end dates (month/year) and hours worked per week for every position listed on your resume.
- Monitor your email for status updates after you have submitted your application.
- Ensure all documentation is uploaded well in advance to account for virus scan processing times.
Frequently Asked Questions
Can I substitute education for the required experience?
No, for this specific position, you must meet the qualification requirements through relevant work experience alone.
What does it mean that this position is 'Mission Essential'?
Being mission essential means you are required to report to work during contingency operations, natural disasters, or other emergency situations, including severe weather.
Is relocation assistance offered?
No, payment of Permanent Change of Station (PCS) costs is not authorized for this position.
Can I submit a longer resume?
*A: No. Resumes exceeding two pages will be removed from consideration automatically.*
Is a security clearance required?
*A: This position is designated as non-sensitive and low risk; a security clearance is not required.*
Job from Military Treatment Facilities Under Dha
The Defense Health Agency is an integrated healthcare system dedicated to delivering medical, dental, and pharmacy programs to over 9.5 million beneficiaries. By supporting the Joint Force and military families, DHA professionals ensure that health services are delivered whenever and wherever they are needed most. Working at Fort Leavenworth offers a unique experience; as the oldest active military reservation west of the Mississippi, it provides a scenic, campus-like atmosphere that blends professional development with a strong sense of community.