Launch Your Career as a Management and Program Analyst with U.S. Customs and Border Protection

Are you ready to take your career to the next level within a mission-driven federal agency? U.S. Customs and Border Protection (CBP) is currently seeking a highly motivated Management and Program Analyst to join the Office of Facilities and Asset Management. This role offers the unique chance to influence critical workforce planning and recruitment strategies that keep the nation secure. Whether you are a seasoned analyst or a federal career seeker, this position provides the tools and environment to make a lasting impact.

Job Responsibilities

As a Management and Program Analyst, your day-to-day will involve high-level coordination and analytical work. You will serve as a key liaison between management, human resources, and operational stakeholders. Key duties include:

Workforce Planning: Conducting in-depth analysis of staffing levels, attrition, and hiring progress.
Data Management: Utilizing databases and spreadsheets to track hiring actions and organizational performance.
Process Improvement: Identifying inefficiencies in recruitment workflows and suggesting strategic enhancements.
Leadership Support: Developing briefings, trend summaries, and reports that inform management decision-making.

Requirements

To be considered for this role, you must meet several foundational criteria:

Citizenship: Must be a U.S. Citizen.
Selective Service: If born after 12/31/1959, you must be registered.
Residency: You must have resided in the U.S. for at least 3 of the last 5 years.
Background Check: Successful completion of a thorough federal background investigation is required.

Salary and Grade Overview

This position is structured within the GS pay scale, offering competitive compensation commensurate with experience.

Level	Salary Range
GS-11	$74,678 (Step 1)
GS-12	$116,362 (Step 10)
Promotion Potential	Up to GS-13

Benefits

CBP offers a robust federal benefits package designed to support your work-life balance and long-term financial security. These benefits include:

Comprehensive medical, dental, and vision insurance plans.
Access to the Thrift Savings Plan (TSP) for retirement planning.
Generous paid time off, including federal holidays and personal leave.
Opportunities for professional development and tuition reimbursement.
Health and wellness programs and access to fitness facilities.

Application Tips

Applying for a federal position requires meticulous attention to detail.

Resume Quality: Keep your resume under two pages. Focus on highlighting quantitative achievements and specific technical skills.
Documentation: If you are a current or former federal employee, ensure your most recent SF-50 is attached to prove your status and time-in-grade.
Assessments: Take the online competency assessment seriously. Ensure you have a quiet environment and at least three hours to complete it.

Joining U.S. Customs and Border Protection is more than a job; it is a commitment to the security and prosperity of the United States. If you possess the analytical skills and the drive to improve complex organizational processes, we encourage you to apply. Begin your application today and take the first step toward a rewarding career with a purpose-driven organization.

Why This Management And Program Analyst Job Matters

Shape the future of national security logistics and workforce planning with U.S. Customs and Border Protection. Your expertise in data and coordination can make a tangible impact on agency operations.

Management And Program Analyst Job Overview

The U.S. Customs and Border Protection (CBP) is seeking a motivated Management and Program Analyst to join the Office of Facilities and Asset Management in Washington, D.C., or Indianapolis, IN. This role is pivotal in supporting workforce planning, recruitment strategies, and organizational efficiency. You will collaborate with leadership to analyze staffing trends, manage hiring documentation, and provide actionable insights that directly support the agency's mission to secure our nation's borders.

Requirements for Management And Program Analyst

U.S. Citizenship is mandatory.
Males born after December 31, 1959, must be registered with the Selective Service.
Must have physically resided in the U.S. or its protectorates for at least 3 of the last 5 years.
Must pass a comprehensive federal background investigation.
Adherence to federal ethics standards and potential drug testing per the DHS Drug-Free Workplace Plan.
Must be able to communicate effectively in English.

Preferred Qualifications for Management And Program Analyst

Experience coordinating staffing requirements or recruitment documentation with HR and management.
Proficiency in analyzing workforce metrics, attrition trends, and hiring projections.
Experience maintaining databases and tracking tools to monitor organizational health.
Demonstrated ability to prepare briefing materials and draft recommendations for leadership.
Educational background (Ph.D. or LL.M.) may substitute for experience at the GS-11 level.

Federal Benefits & Perks

✓Comprehensive federal health, dental, and vision insurance
✓Thrift Savings Plan (401k-style retirement)
✓Generous personal leave and federal holidays
✓Flexible work schedules and wellness programs
✓Tuition reimbursement and professional development opportunities

💡 How to Apply Management And Program Analyst Job & Insider Tips

Application Steps for Management And Program Analyst Job

Submit your resume (max 2 pages) and application questionnaire via the online portal.
Complete the required USA Hire Competency Based Assessments.
Provide supporting documentation including SF-50s (if current/former federal employee) or transcripts.
Ensure all materials are submitted by 11:59 PM ET on the closing date of 11/09/2026.

💡 General Tips

Upload your resume as a PDF rather than a Word document for better formatting consistency.
Keep your resume strictly to two pages; longer resumes will result in disqualification.
Double-check that all federal service dates and grade levels are clearly documented in your SF-50s.
Set aside three hours for the assessment; you can save your progress if needed, but time is of the essence.
Verify that your contact information is accurate to ensure you receive timely status updates.

Frequently Asked Questions

Can I apply if I am not currently a federal employee?

Yes. This position is open to various hiring authorities, and the announcement outlines the eligibility requirements for competitive service applicants.

What is the promotion potential for this role?

The position has a promotion potential up to GS-13, meaning employees may have opportunities to advance their grade level based on performance and programmatic needs.

Are there residency requirements for this role?

Yes, applicants must have resided in the U.S. for three of the last five years, though waivers exist for those serving the federal government abroad.

Is there promotion potential?

Yes, this position carries promotion potential up to GS-13.

Where is this position located?

The position is available in Washington, D.C. or Indianapolis, IN.

How do I submit my application?

All applications must be submitted via the official online hiring portal. Mail or email applications are not accepted.

Job from Customs And Border Protection

The Department of Homeland Security (DHS) is the backbone of our nation’s security. Within DHS, U.S. Customs and Border Protection (CBP) serves as the frontline agency responsible for enforcing trade and travel regulations, preventing unauthorized entry, and securing our borders. Employees at CBP are guided by the core values of Vigilance, Service to Country, and Integrity. By joining this team, you contribute to a legacy of excellence and protect the safety of the American public.