Launch Your Career: Telecommunications Equipment Operator at the VA

Are you looking for a career that combines technical skills with a deep sense of service? The Department of Veterans Affairs (VA) is seeking a Telecommunications Equipment Operator to join the team at the William S. Middleton Memorial Hospital in Madison, Wisconsin. This role is essential for maintaining the communication backbone of our healthcare services for veterans.

Job Responsibilities

As a Telecommunications Equipment Operator, you will:

Operate complex computerized telecommunications systems to route calls.
Provide high-level customer service to internal staff and external callers.
Manage emergency and urgent calls with professional composure.
Maintain digital records and assist with system monitoring.

Requirements

Applicants must be U.S. citizens and meet federal employment standards. You must provide a resume (maximum two pages), relevant SF-50 forms, and transcripts if using education to qualify.

Comparison of Qualifications

Qualification Type	Requirement
Experience	1 year at the GS-04 level
Education	4 years of post-high school education
Combination	Possible to mix experience and education

Salary and Benefits

Salary Range: $40,736 - $52,952 per year.
Benefits: Federal employees enjoy comprehensive health insurance, retirement plans, and generous leave policies.

Application Tips

Ensure your resume uses concise, results-focused language and adheres to the two-page limit. Double-check your contact information and ensure all attachments are uploaded in PDF format for the best results.

Serving those who have served is a noble calling. If you have the communication skills and technical drive to succeed in this role, apply today and contribute to the vital work of the VA.

Why This Telecommunications Equipment Operator Job Matters

Join a dedicated team at the William S. Middleton Memorial Hospital and play a vital role in supporting those who served our nation by providing essential telecommunications expertise.

Telecommunications Equipment Operator Job Overview

The Veterans Health Administration is seeking a skilled Telecommunications Equipment Operator to join the VISN 12 Centralized Attendant Center in Madison, Wisconsin. In this role, you will be the first point of contact for veterans and staff, managing critical communication lines, routing patient inquiries, and providing high-level administrative support within a fast-paced clinical environment.

Requirements for Telecommunications Equipment Operator

Must be a U.S. Citizen.
Must be able to pass a background and security investigation.
Males born after 12/31/1959 must be registered with the Selective Service.
Must be able to complete a 1-year probationary or 2-year trial period.
Participation in the annual seasonal influenza vaccination program is a mandatory condition of employment.
Must meet time-in-grade requirements if currently or previously employed in the Federal service.
Must submit all required documentation including transcripts (if qualifying via education) and SF-50 forms.

Preferred Qualifications for Telecommunications Equipment Operator

One year of specialized experience equivalent to the GS-04 level.
Experience in monitoring and controlling computerized telecommunications or telephone systems.
Demonstrated ability to manage complex, high-pressure communication scenarios, including interactions with distraught or difficult callers.
Proficiency in maintaining accurate, computer-generated files and database logs.
Strong technical aptitude for operating peripheral equipment such as printers and alarm monitoring systems.

Federal Benefits & Perks

✓Health and Life Insurance
✓Federal Retirement System
✓Paid Federal Holidays
✓Vacation and Sick Leave Accrual
✓Opportunities for Career Advancement within the VA
✓Access to Employee Assistance Programs

💡 How to Apply Telecommunications Equipment Operator Job & Insider Tips

Application Steps for Telecommunications Equipment Operator Job

Create or log into your USAJOBS account.
Prepare a two-page resume highlighting relevant experience, hours worked, and specific duties.
Complete the online application and mandatory questionnaire.
Attach all required documentation, including transcripts, DD-214 (if applicable), and SF-50 forms.
Complete the required online USA Hire Competency Assessment as instructed.
Submit your application package by 11:59 PM ET on the closing date.

💡 General Tips

Use the USAJOBS resume builder to ensure you meet formatting requirements.
Be specific about your hours worked per week; full-time is 35-40 hours.
Save your resume as a PDF to ensure formatting stays intact.
Set aside at least 3 hours for the online assessment, though you may complete it faster.
Review your application thoroughly before clicking submit, as you cannot edit it after the announcement closes.

Frequently Asked Questions

Is telework available for this position?

No, this role requires on-site presence at the William S. Middleton Memorial Hospital to operate physical telecommunications equipment.

What happens if I don't have a transcript?

If you are using education to qualify for the position, a transcript is mandatory. Without it, your application may be considered incomplete.

Is this a remote position?

No, this role is based in Madison, WI.

What is the probationary period?

New employees are subject to a one-year probationary or two-year trial period.

Job from Veterans Health Administration

The Veterans Health Administration is the largest integrated healthcare system in the United States. Our mission is to fulfill President Lincoln’s promise to care for those who have served in our nation’s military and their families. Joining our team means joining a compassionate, mission-driven organization.