Launch Your Federal Career: Program Support Clerk at the VA

Are you looking for a career that combines meaningful service with administrative excellence? The Department of Veterans Affairs (VA) is looking for a Program Support Clerk to join our team at the James H. Quillen Veterans Affairs Medical Center in Johnson City, Tennessee. This role is essential to our mission of providing world-class care to our nation's veterans.

Job Responsibilities

As a Program Support Clerk, your daily contributions will have a direct impact on the continuity of care for our veterans. You will:

Receptionist Duties: Welcome visitors, including community agency representatives and other staff members.
Communications: Screen telephone calls and determine urgency, ensuring accurate information is relayed to healthcare providers.
Records Management: Process incoming and outgoing medical correspondence, including faxes, labs, and home health certifications.
Coordination: Facilitate appointments, medication refills, and home health care documentation to ensure timely service delivery.

Requirements

To be eligible for this position, you must meet the following criteria by the closing date of November 9, 2026:

Citizenship: Must be a U.S. Citizen.
Skills: Proficient in typing at least 40 words per minute.
Experience: One year of specialized experience equivalent to the GS-04 level.
Documentation: Current or former federal employees must provide an SF-50 to prove time-in-grade.

Salary and Benefits Comparison

Feature	Details
Salary Range	$40,736 - $52,957 per year
Work Schedule	Monday-Friday, 7:30 AM - 4:00 PM
Location	Johnson City, Tennessee
Leave	Federal standard annual and sick leave

Why Join the VA?

Working for the VA offers more than just a paycheck. Our employees enjoy a robust benefits package, including a comprehensive federal retirement plan, top-tier health insurance, and the opportunity to make a tangible difference in the lives of veterans every single day. Johnson City offers a fantastic quality of life, with a low cost of living, no state income tax, and an abundance of outdoor activities.

Application Tips

Respect the Page Limit: Ensure your resume is exactly two pages or fewer.
Be Specific: Detail your duties, including hours per week and specific dates.
Use the Right Tools: Upload your resume as a PDF to preserve your formatting.
Monitor Your Email: Keep an eye out for assessment links after you submit your application.

If you are a detail-oriented professional with a passion for customer service, we invite you to apply for the Program Support Clerk position. Join us in Johnson City and become a vital part of the VA team dedicated to those who have served.

Why This Program Support Clerk Job Matters

Support the heroes who served our nation while building a fulfilling federal career in the heart of the beautiful Appalachian mountains.

Program Support Clerk Job Overview

The Veterans Health Administration is seeking a dedicated Program Support Clerk to join the Community Health Nurse Coordination Program at the James H. Quillen Veterans Affairs Medical Center in Johnson City, Tennessee. This vital administrative role serves as the face and voice of the department, ensuring seamless communication between veterans, community healthcare providers, and internal staff to facilitate high-quality, whole-person care.

Requirements for Program Support Clerk

Must be a U.S. Citizen.
Must be proficient in typing at least 40 words per minute.
Must possess one year of specialized experience equivalent to the GS-04 level.
Current federal employees must meet 52-week time-in-grade requirements.
Must successfully complete a probationary or trial period.
Must participate in the annual seasonal influenza vaccination program.
Subject to a background and security investigation.

Preferred Qualifications for Program Support Clerk

Experience with VA administrative policies and healthcare documentation protocols.
Strong proficiency in medical terminology and home health/hospice certification processes.
Experience managing high-volume call centers or front-desk reception environments.
Advanced technical skills in scheduling software and electronic medical record communication.

Federal Benefits & Perks

✓Comprehensive federal health insurance options
✓Generous paid annual and sick leave
✓Federal retirement pension plan and Thrift Savings Plan (401k equivalent)
✓Opportunities for professional development and career growth
✓Life insurance and long-term care insurance programs
✓Flexible spending accounts

💡 How to Apply Program Support Clerk Job & Insider Tips

Application Steps for Program Support Clerk Job

Create or log in to your USAJOBS account.
Prepare a resume that specifically highlights relevant experience, including hours worked per week and dates of employment.
Gather required documents, including your most recent SF-50 and academic transcripts if applicable.
Complete the online application and mandatory questionnaire.
If prompted, complete the USA Hire Competency-Based Assessments within the specified timeframe.
Submit your complete application package before 11:59 PM (ET) on the closing date of 11/09/2026.

💡 General Tips

Keep your resume to a maximum of two pages to comply with current federal hiring guidelines.
Be highly specific about your past duties; the agency cannot make assumptions about your experience.
Save your resume and documents as PDFs to ensure proper formatting during upload.
Use the USAJOBS resume builder to ensure all required fields are included.
Set aside at least 3 hours for the online assessment; you do not have to finish it in one sitting.

Frequently Asked Questions

Can I qualify for this position with education alone?

Yes, you may substitute four years of education above high school for the required experience, or use a combination of education and experience.

Is relocation assistance provided for this role?

No, relocation or recruitment incentives are not authorized for this specific vacancy.

What is the work schedule for this position?

This position operates on a standard Monday through Friday schedule, from 7:30 AM to 4:00 PM.

Do I need a background check?

Yes, this position is subject to a background and security investigation.

Is this a remote position?

No, this role requires on-site presence at the medical center.

What if I have a disability?

We encourage all qualified individuals to apply. If you need a reasonable accommodation for the assessment process, please follow the guidelines provided in your application portal.

Job from Veterans Health Administration

The Veterans Health Administration is the largest integrated health care system in the United States. We pride ourselves on a "Whole Health" model of care, focusing on what matters most to the veteran. Working in the Community Health Nurse Coordination (CHNC) program, you will support a high-reliability organization dedicated to the health and well-being of those who have served our country.