Become a Supervisory Telephone Operator at the VA Northeast Ohio Healthcare System

Are you a dedicated professional with a passion for leading teams and streamlining communications? The VA Northeast Ohio Healthcare System is seeking a highly organized and efficient Supervisory Telephone Operator to join our Patient Care Administrative Service. This position offers a unique opportunity to contribute to a mission-driven organization that prioritizes the health and well-being of our nation’s veterans.

Job Responsibilities

In this supervisory role, you will be the backbone of our communications department. Your responsibilities include:

Supervising telephone operator staff and overseeing daily operations.
Collaborating with medical staff and administrative leadership on policy and procedure development.
Managing emergency communication protocols, including drills and exercises.
Generating operational reports to improve the effectiveness of department workflows.
Training staff and ensuring equitable distribution of work to meet quality standards.

Requirements

To be eligible for this position, you must meet several federal criteria:

Citizenship: Must be a U.S. Citizen.
Time-in-Grade: Current federal employees must demonstrate 52 weeks of experience at the GS-6 level.
Vaccinations: Participation in the seasonal influenza program is mandatory.
Security: A background investigation is required as a condition of employment.

Quick Qualification Comparison

Requirement	Status
Citizenship	Mandatory
Time-in-Grade	Required (52 Weeks at GS-6)
Education	No substitution at this grade
Background Check	Mandatory

Salary Overview

This position is classified under the GS-07 grade level, with an annual salary range of $52,688 to $68,496. Salary is determined by federal pay scales and candidate experience.

Benefits

Working for the VA comes with comprehensive federal benefits, including:

Access to health, dental, and vision insurance plans.
Participation in the Federal Employees Retirement System (FERS).
Accrual of annual and sick leave based on federal service time.
Opportunities for ongoing professional development and career advancement.

Application Tips

To maximize your chances of success, ensure your resume is clear, concise, and focused on relevant results. Use the USAJOBS resume builder if possible, and ensure your submission is under two pages. Attach all required documentation, including current and relevant SF-50 forms, to avoid delays in processing.

If you are a leader ready to make a significant impact on veteran care in Cleveland, we encourage you to apply today. Your expertise in communications can help us deliver the seamless, high-quality care our veterans deserve.

Why This Supervisory Telephone Operator Job Matters

Lead a dedicated team in support of our nation's heroes—join the VA Northeast Ohio Healthcare System as a Supervisory Telephone Operator and shape the standard of excellence in veteran communications.

Supervisory Telephone Operator Job Overview

The Veterans Health Administration is seeking a motivated Supervisory Telephone Operator to oversee critical communications within the Patient Care Administrative Service in Cleveland, Ohio. This role is pivotal in maintaining effective, compassionate, and efficient support for over 124,000 veterans served by our 17 regional facilities. You will guide staff, manage operational reporting, and ensure high-quality, real-time telecommunications services for our medical facilities.

Requirements for Supervisory Telephone Operator

U.S. Citizenship
Current Federal employees must meet 52-week time-in-grade requirements at the GS-6 level
Registration with the Selective Service for males born after 12/31/1959
Completion of a background and security investigation
Compliance with the seasonal influenza vaccination program
Ability to serve a 1-year probationary or 2-year trial period

Preferred Qualifications for Supervisory Telephone Operator

Proven experience in leading teams within a communications or administrative environment
Strong technical proficiency with automated telephone systems and office software
Demonstrated ability to generate and analyze operational reports to improve work efficiency
Experience in coordinating emergency communications and drills

Federal Benefits & Perks

✓Competitive federal salary and annual leave accrual incentives
✓Comprehensive health insurance options
✓Access to the federal retirement system
✓Career growth and development within a world-class healthcare network
✓Stable work environment with fixed Monday-Friday hours

💡 How to Apply Supervisory Telephone Operator Job & Insider Tips

Application Steps for Supervisory Telephone Operator Job

Create or log in to your USAJOBS account.
Prepare a resume that is strictly limited to two pages.
Review the job questionnaire to preview requirements.
Upload required documentation, including your most recent SF-50.
Submit your complete application package via the USAJOBS portal by the closing date.

💡 General Tips

Save your resume as a PDF to ensure formatting remains intact.
Use concise, results-oriented language that directly addresses the competencies listed in the job description.
Ensure your SF-50 clearly demonstrates your time-in-grade; if the most recent one is under a year old, include an older one.
Keep your resume font legible and within the 2-page limit mandated by the Merit Hiring Plan.

Frequently Asked Questions

What is the primary role of the Supervisory Telephone Operator?

You will oversee all telephone operators, manage administrative functions, and collaborate with medical leadership to ensure accurate, efficient communication services for veterans and staff.

Is this a remote position?

No, this is an onsite position based in Cleveland, Ohio.

Why is there a two-page resume limit?

Federal agencies now mandate a two-page limit for resumes to comply with the Merit Hiring Plan, ensuring focus on the most relevant skills and experience.

Job from Veterans Health Administration

The Department of Veterans Affairs (VA) is dedicated to fulfilling President Lincoln's promise: "To care for those who have served in our nation's military and for their families, caregivers, and survivors." The VA Northeast Ohio Healthcare System provides comprehensive care across 17 locations, serving over 124,000 veterans. As part of our team, you will be joining a network that prides itself on state-of-the-art research, advanced medical education, and compassionate, whole-person care.