Become an Authorization Quality Review Specialist with the VA
Are you looking for a career that combines technical expertise with a profound sense of purpose? The Department of Veterans Affairs (VA) is looking for talented professionals to join the New Orleans Regional Office as an Authorization Quality Review Specialist. This role is essential to our promise of supporting those who served in our military.
Key Job Responsibilities
As an Authorization Quality Review Specialist, you will be the technical lead for the Veterans Service Center’s quality assurance program. Your daily tasks include:
- Performing individual quality reviews on Veteran Service Representative work.
- Conducting focused in-process reviews to identify station-level improvement opportunities.
- Developing training strategies based on identified performance gaps.
- Reporting quality trends to management to improve overall service delivery.
- Ensuring compliance with Compensation and Pension service regulations.
Requirements
To be considered for this position, you must meet the following criteria by the closing date:
- Citizenship: You must be a U.S. citizen.
- Experience: One year of specialized experience at the GS-11 level.
- Time-in-Grade: You must demonstrate 52 weeks of service at the GS-11 level for internal candidates.
- Documentation: You must provide your most recent non-award SF-50.
Salary Overview
This position offers a competitive salary consistent with the GS-12 pay scale.
| Pay Level | Annual Salary Range |
|---|---|
| GS-12 | $89,508 – $116,362 |
Benefits
We offer a comprehensive benefits package, including:
- Federal health insurance.
- Life insurance and long-term care plans.
- Generous retirement options.
- Paid annual and sick leave.
Application Tips
Since this position requires a strict two-page resume, prioritize your most recent and relevant experience. Align your language with the terminology used in this announcement, and ensure all employment dates (month/year) are clearly visible. Save your documents in PDF format to maintain professional formatting.
If you have a keen eye for detail and a passion for supporting Veterans, this role is an excellent opportunity to advance your career. Apply by the closing date to join a mission-driven team in New Orleans.
Why This Veterans Service Representative (Authorization Quality Review Specialist) Job Matters
Elevate the standard of care for our nation's heroes by joining the Veterans Benefits Administration as an Authorization Quality Review Specialist in New Orleans.
Veterans Service Representative (Authorization Quality Review Specialist) Job Overview
The Veterans Benefits Administration (VBA) is seeking a dedicated Authorization Quality Review Specialist to join the New Orleans Regional Office. This vital role centers on ensuring the accuracy and integrity of compensation and pension claims. By conducting rigorous quality reviews, identifying training gaps, and providing actionable feedback, you will play a crucial part in the VBA's mission to uphold President Lincoln's promise to those who have served.
Requirements for Veterans Service Representative (Authorization Quality Review Specialist)
- Must be a U.S. citizen.
- Must meet time-in-grade requirements (52 weeks at the GS-11 level for current federal employees).
- One year of specialized experience equivalent to the GS-11 grade level.
- Must undergo a background/security investigation.
- Males born after 12/31/1959 must be registered with the Selective Service.
- Must complete an 8-week training session (may require travel).
- Submission of most recent non-award SF-50 is mandatory.
Preferred Qualifications for Veterans Service Representative (Authorization Quality Review Specialist)
- Proven track record in claims management or authorization quality assessment.
- Experience in developing training strategies and conducting professional workshops.
- Strong analytical skills to identify performance trends and deficiencies.
- Demonstrated ability to provide clear, constructive feedback to staff.
- Proficiency in utilizing quality management software or digital checklists.
Federal Benefits & Perks
- ✓Comprehensive federal health insurance options.
- ✓Generous paid vacation and sick leave.
- ✓Federal retirement benefits including FERS.
- ✓Opportunities for professional development and leadership advancement.
- ✓Situational telework eligibility.
💡 How to Apply Veterans Service Representative (Authorization Quality Review Specialist) Job & Insider Tips
Application Steps for Veterans Service Representative (Authorization Quality Review Specialist) Job
- Prepare a resume limited to exactly two pages.
- Gather your most recent non-award SF-50 and relevant performance appraisals.
- Click the Apply Online button on the official portal.
- Complete all required questionnaires and assessment modules.
- Upload all supporting documents in PDF format to ensure formatting integrity.
- Submit your complete application package before the closing date.
💡 General Tips
- Ensure your resume includes month/year for every position held to prove time-in-grade.
- Use the USAJOBS resume builder to ensure you remain within the two-page limit.
- Be specific with your accomplishments; use quantitative results where possible.
- Double-check your email and spam folders for communications regarding assessment links.
- Save your resume as a PDF and avoid using complex portfolio file types.
Frequently Asked Questions
Is this a remote position?
No, this is an in-office position located in New Orleans, Louisiana. While situational (ad hoc) telework may be approved by a supervisor, it is not a remote or recurring telework position.
What is the education requirement?
There is no specific education requirement for this position; however, applicants must meet the specialized experience and time-in-grade requirements.
Can I submit a three-page resume?
No. Federal agencies are now enforcing a strict two-page limit for resumes. Any resume exceeding this limit will result in automatic ineligibility.
Job from Veterans Benefits Administration
The Veterans Benefits Administration (VBA) is dedicated to providing high-quality, compassionate service to our nation's Veterans. We operate on the core values of Integrity, Commitment, Advocacy, Respect, and Excellence—known collectively as "I CARE." By joining our team, you become part of a national effort to ensure that those who sacrificed for our country receive the support they deserve.