Advance Your Career as a Medical Support Assistant with the VA
Are you looking for a career that combines administrative precision with the rewarding opportunity to support those who have served our country? The Department of Veterans Affairs (VA) is currently seeking talented, compassionate individuals to join the team as an Advanced Medical Support Assistant. This role is essential to the mission of providing world-class, whole-health care to our nation's Veterans.
Job Responsibilities
As an Advanced Medical Support Assistant, you are the backbone of the clinical administrative team. Your duties will be varied and impactful, including:
- Clinic Management: Coordinating clinic profiles and scheduling.
- Patient Advocacy: Serving as the initial point of contact for Veterans, managing their check-in process, and resolving concerns.
- Data Integrity: Maintaining accurate patient records within the VISTA system.
- Communication: Interfacing with a multi-disciplinary team, including doctors, nurses, and social workers, to ensure seamless patient care.
- Support: Facilitating community care referrals and promoting patient health tools like MyHealthyVet.
Requirements
To be considered for this position, applicants must meet the following criteria:
| Requirement | Status |
|---|---|
| Citizenship | Must be a U.S. Citizen |
| Education | High School Diploma/GED |
| Proficiency | Written and Spoken English |
| Background | Must pass Security Investigation |
| Health | Seasonal Influenza Vaccination required |
Salary Overview
The compensation for this role ranges from $56,518 to $73,474 annually. This pay range reflects the responsibility of the GS-06 level and the critical nature of supporting patient access to care in a medical setting.
Benefits
The VA provides a comprehensive federal benefits package designed to support your long-term success. Benefits include:
- Federal health, vision, and dental insurance programs.
- Generous annual and sick leave accrual.
- A robust federal retirement system, including the Thrift Savings Plan (TSP).
- Stable, predictable scheduling with opportunities for professional growth.
Application Tips
Standing out in a federal hiring process requires precision. Ensure your resume is detailed, including specific dates of employment and the number of hours worked per week. Because this is an Open and Continuous Announcement, your application will be held on a register and reviewed regularly. Be patient, as the timeline for these roles can vary based on facility needs.
Frequently Asked Questions (FAQ)
Q: How often is my application reviewed? A: Applications are reviewed periodically, typically every two weeks, or as new vacancies arise.
Q: Is relocation assistance offered? A: No, this position does not offer relocation or recruitment incentives.
Serving the Veterans of Massachusetts is a noble pursuit. If you possess strong administrative skills, a professional demeanor, and a desire to contribute to the VA mission, we encourage you to apply. Your expertise will directly ensure that our heroes have the access to medical care they have earned.
Why This Medical Support Assistant (Advanced) Job Matters
Make a meaningful difference in the lives of our nation's heroes by joining the VA Bedford Healthcare System as an Advanced Medical Support Assistant.
Medical Support Assistant (Advanced) Job Overview
The VA Bedford Healthcare System is seeking dedicated individuals for the role of Medical Support Assistant (Advanced). This position serves as a vital link between Veterans and the clinical care they require. You will handle complex administrative tasks, manage appointment scheduling, and provide high-level support within various healthcare service lines. This is a recurring recruitment program for positions located in Bedford, Gloucester, Haverhill, and Lynn, Massachusetts, designed to maintain a roster of qualified talent ready to serve our Veterans.
Requirements for Medical Support Assistant (Advanced)
- Must be a U.S. Citizen.
- Must be proficient in written and spoken English.
- Completion of a high school diploma or GED equivalent.
- Must pass a pre-employment physical evaluation.
- Required to participate in the seasonal influenza vaccination program.
- Subject to a background and security investigation.
- Completion of a 1 or 2-year trial period as a condition of employment.
- Must provide valid, REAL ID-compliant identification.
Preferred Qualifications for Medical Support Assistant (Advanced)
- One year of specialized experience equivalent to the GS-05 grade level.
- Advanced understanding of healthcare administrative processes and interdisciplinary coordinated care.
- In-depth knowledge of medical terminology.
- Proven ability to manage high-volume scheduling, patient referrals, and clinic flow.
- Strong interpersonal communication skills for interacting with clinicians and patients.
Federal Benefits & Perks
- ✓Generous paid time off and vacation leave accrual
- ✓Comprehensive federal health insurance options
- ✓Stable federal career path and advancement opportunities
- ✓Flexible and predictable scheduling options
- ✓Retirement savings plans including TSP
- ✓Supportive work-life balance initiatives
💡 How to Apply Medical Support Assistant (Advanced) Job & Insider Tips
Application Steps for Medical Support Assistant (Advanced) Job
- Create a USAJOBS account if you do not have one.
- Prepare your resume detailing duties, dates of employment, and hours worked per week.
- Review the specific document requirements (SF-50s for current federal employees, transcripts, etc.).
- Complete the online questionnaire via the provided USA Staffing link.
- Submit your application package before the closing date.
- Monitor your email for status updates and referral notifications.
💡 General Tips
- Ensure your resume explicitly maps your experience to the duties described.
- Be specific with dates (Month/Year) and hours worked per week for every job listed.
- Do not leave gaps in your work history without explanation.
- Double-check that all required documents, such as SF-50s or transcripts, are attached.
- Verify your answers against your resume, as claims will be audited.
Frequently Asked Questions
What is an Open and Continuous Announcement?
It is a standing register of applicants. Applications are reviewed periodically as vacancies occur, meaning you may not hear back immediately.
Can I work remotely in this position?
No, this is not a virtual or remote position; it requires on-site presence at one of the specified VA facility locations.
Is a specific degree required for this role?
No, a high school diploma or GED is the minimum education requirement for this GS-06 position.
Job from Veterans Health Administration
The VA Bedford Healthcare System is part of the largest integrated healthcare network in the United States. We operate under the 'I CARE' core values: Integrity, Commitment, Advocacy, Respect, and Excellence. Working with the VA means joining a mission-driven organization where your daily work directly improves the lives of Veterans, their families, and survivors.