Launch Your Career: Contact Representative at Tripler Army Medical Center
Are you a detail-oriented professional with a passion for healthcare administration? The Defense Health Agency (DHA) is currently looking for a motivated Contact Representative to join the team at the prestigious Tripler Army Medical Center (TAMC) in Honolulu, Hawaii. This role is essential for ensuring that service members and their families receive timely, efficient medical care through effective referral management.
Job Responsibilities
As a Contact Representative, you will act as the bridge between patients and the healthcare systems they rely on. Your core duties include:
- Screening and processing internal and external specialty care referrals.
- Providing clear guidance to patients regarding their referral status and access options.
- Maintaining accurate documentation of all patient encounters.
- Running routine reports to monitor the effectiveness of the referral process.
- Collaborating with specialty clinics to resolve access-to-care barriers.
Comparison: Qualifications vs. Education
| Basis of Qualification | Requirement Detail |
|---|---|
| Specialized Experience | 1 Year of experience at the GS-06 level or equivalent. |
| Education | 1 Full year of graduate level education in Business or Health Administration. |
| Combined | A mix of both, totaling 100% of the requirements. |
Requirements
To be considered for this position, candidates must meet specific criteria:
- U.S. Citizenship is mandatory.
- Completion of one year of specialized experience as defined in the announcement.
- Adherence to the two-page resume limit.
- Ability to pass a suitability and fitness screening.
Salary Overview
This position is classified at the GS-07 grade level, offering a competitive annual salary ranging from $52,680 to $68,485, depending on experience and locality pay factors.
Benefits
Working for the federal government provides a robust suite of benefits, including:
- Comprehensive health and life insurance.
- Retirement plans with government contributions.
- Paid federal holidays and generous leave accrual.
- Career growth and transfer opportunities within the DoD.
Application Tips
- Respect the Page Limit: The most common mistake is submitting a long resume. Ensure it is exactly two pages or less.
- Quantify Your Work: When describing past roles, include hours worked per week and clear dates.
- Use Plain Language: Avoid industry jargon that a human resources specialist might not immediately recognize.
This role offers a unique opportunity to live and work in Hawaii while serving the military community. If you possess the clinical administrative skills necessary to manage complex healthcare referrals, apply today to start your career with the Defense Health Agency.
Why This Contact Representative Job Matters
Launch your career in patient advocacy at Tripler Army Medical Center—where your administrative expertise directly improves military healthcare outcomes.
Contact Representative Job Overview
The Defense Health Agency is seeking a dedicated Contact Representative to join the team at Tripler Army Medical Center in Honolulu, Hawaii. In this vital role, you will act as a primary point of contact for beneficiaries, guiding them through the referral process and ensuring they receive the specialized care they need. You will be responsible for screening internal referrals, tracking patient progress, and identifying access-to-care issues to maintain the high standards of the military healthcare system.
Requirements for Contact Representative
- Must be a U.S. citizen.
- Possess one year of specialized experience equivalent to the GS-06 level, such as screening, tracking, or closing specialty care referrals.
- Must provide a resume that does not exceed two pages.
- Must be able to provide documentation of education if qualifying based on graduate coursework.
- Must be able to clear a federal suitability and fitness check.
- Must be willing to work at a tobacco-free facility.
Preferred Qualifications for Contact Representative
- Previous experience working in a military or Department of Defense (DoD) medical environment.
- Advanced knowledge of healthcare referral tracking systems and administrative procedures.
- Strong interpersonal skills for counseling beneficiaries on complex health benefits and network access.
- Experience in data analysis and reporting on clinical access metrics.
Federal Benefits & Perks
- ✓Comprehensive federal health insurance options.
- ✓Participation in the Federal Employees Retirement System (FERS).
- ✓Generous paid time off, including federal holidays, annual leave, and sick leave.
- ✓Access to a flexible spending account and long-term care insurance programs.
- ✓Opportunities for professional development and career advancement within the DHA.
💡 How to Apply Contact Representative Job & Insider Tips
Application Steps for Contact Representative Job
- Log in or create an account on the USAJOBS portal.
- Complete the online questionnaire through the provided application link.
- Prepare a resume that is strictly two pages or less, detailing relevant experience and hours worked.
- Upload all required supporting documents, such as transcripts or performance appraisals.
- Review your application package for accuracy, ensuring all details meet the specific criteria outlined in the job posting.
- Submit your application before the closing date of November 6, 2026.
💡 General Tips
- Keep your resume to two pages or less; longer resumes will result in automatic disqualification.
- Be specific about your hours worked per week and provide dates (month/year) for all relevant experience.
- Use plain language and avoid obscure acronyms in your resume descriptions.
- Submit your application early to allow time for the system's virus scan on your uploaded documents.
- Verify that you have re-selected documents from your USAJOBS account during the final application submission steps.
Frequently Asked Questions
What is the primary function of a Contact Representative at Tripler Army Medical Center?
You will manage the end-to-end referral process, from initial screening and appointment scheduling to tracking status and ensuring patients understand how to access their benefits.
Is this a remote or telework-eligible position?
No, this position is located on-site at the Tripler Army Medical Center and is not currently eligible for telework.
Can I submit a three-page resume?
No. The requirement states your resume must be two pages or less. Any resume exceeding this length will be excluded from consideration.
What if I have foreign education?
*A: You must provide a formal evaluation showing your credits are equivalent to a U.S. accredited program.*
Is relocation assistance provided?
*A: No, Permanent Change of Station (PCS) costs are not authorized for this position.*
Job from Military Treatment Facilities Under Dha
The Defense Health Agency is a joint, integrated combat support agency that enables the military medical services to provide a medically ready force. By working at Tripler Army Medical Center, you are joining an organization dedicated to delivering world-class medical, dental, and pharmacy care to over 9.5 million eligible beneficiaries worldwide.