Launch Your Career in Healthcare Administration at the VA Manchester Healthcare System
Are you looking to pivot your administrative career toward a mission-driven environment? The Department of Veterans Affairs (VA) is currently seeking talented, organized, and compassionate professionals to serve as Medical Support Assistants (Advanced) at the VA Manchester Healthcare System. This role is far more than simple administrative support; it is a critical link in the chain of care that provides Veterans and their families with the world-class healthcare they have earned.
Job Responsibilities
As a Medical Support Assistant (Advanced), you will operate in a dynamic, interdisciplinary environment. Your daily responsibilities will include:
- Clinic Profile Management: Handling high-volume scheduling and maintaining accurate provider availability.
- Patient Coordination: Serving as the primary point of contact for Veterans via phone, in-person, and electronic portals.
- Data Integrity: Maintaining precise patient records within VISTA and ensuring timely document scanning.
- Insurance & Registration: Verifying and updating insurance information and patient demographics.
- Interdisciplinary Collaboration: Communicating effectively with clinicians, including doctors, nurse practitioners, and social workers, to facilitate comprehensive care.
Requirements
To ensure we provide the best service to our Veterans, all applicants must meet specific federal criteria:
| Requirement | Description |
|---|---|
| Citizenship | Must be a U.S. Citizen |
| Education | High School Diploma or GED |
| Physical | Must pass a pre-employment health evaluation |
| Onboarding | Must complete an online orientation/onboarding |
| Vaccination | Participation in the influenza vaccination program is mandatory |
Salary Overview
This position offers a competitive salary range of $51,429 to $66,857 per year. The VA also provides regular opportunities for salary increases based on tenure and performance, ensuring that your compensation grows alongside your expertise.
Benefits
Working for the federal government comes with an industry-leading benefits package:
- Leave: 37–50 days of total paid time off, including 11 Federal holidays.
- Retirement: Access to the Federal Employees Retirement System (FERS) and a 401(k)-style Thrift Savings Plan with up to 5% agency matching.
- Insurance: A wide selection of health, dental, vision, and long-term care insurance programs.
- Support: Childcare subsidies and generous paid parental leave.
Application Tips
Standing out in a federal hiring process requires attention to detail. We recommend that you craft a federal-style resume that provides specific month-and-year start/end dates for every position. Clearly define if your work was full-time or part-time. Always review your application packet to ensure you have attached all required forms, such as your high school diploma or recent SF-50 if you are a current federal employee.
If you are ready to apply your organizational skills in a role that makes a real difference, the VA Manchester Healthcare System wants to hear from you. Explore this opportunity today and contribute to a legacy of care for our nation's Veterans.
Why This Medical Support Assistant (Advanced) Job Matters
Launch your healthcare administration career with a mission-driven team dedicated to serving America’s Veterans at the VA Manchester Healthcare System.
Medical Support Assistant (Advanced) Job Overview
The VA Manchester Healthcare System is actively seeking dedicated and professional Medical Support Assistants (Advanced) to provide exceptional administrative and clinical support. In this role, you will be the backbone of our care teams, facilitating seamless communication between clinicians and the Veterans who rely on us for their health and well-being. This position is essential to maintaining the efficiency of our clinics and ensuring that our Patient Aligned Care Teams can focus on providing top-tier patient care. If you are organized, compassionate, and ready to make a tangible impact on the lives of those who served our country, this is your opportunity to join our 'I CARE' culture.
Requirements for Medical Support Assistant (Advanced)
- U.S. Citizenship.
- Proficiency in written and spoken English.
- High school diploma or GED equivalent.
- Successful completion of a background/security investigation.
- Successful passage of a pre-employment physical evaluation.
- Completion of a two-year trial period.
- Participation in the seasonal influenza vaccination program.
- Registration with the Selective Service for males born after 12/31/1959.
Preferred Qualifications for Medical Support Assistant (Advanced)
- One year of experience equivalent to the GS-05 grade level in federal service.
- Proven experience managing high-volume appointment scheduling in a clinical or hospital setting.
- Demonstrated expertise in electronic medical record scheduling software.
- Advanced proficiency in medical terminology.
- Proven ability to manage multiple communication inputs (phone, in-person, digital) simultaneously.
Federal Benefits & Perks
- ✓Generous paid time off (up to 26 days of annual leave and 13 days of sick leave per year).
- ✓11 paid Federal holidays.
- ✓Comprehensive federal health, vision, dental, and life insurance.
- ✓Federal pension plan and 401(k) with up to 5% agency matching.
- ✓Paid parental leave for eligible employees.
- ✓Childcare subsidy program for qualifying families.
- ✓Opportunities for professional development and career advancement.
💡 How to Apply Medical Support Assistant (Advanced) Job & Insider Tips
Application Steps for Medical Support Assistant (Advanced) Job
- Create a profile on USAJOBS if you do not already have one.
- Prepare your resume to include specific dates (month/year), hours worked per week, and detailed duties.
- Gather necessary documentation, including SF-50 forms (if a current federal employee), transcripts, and diplomas.
- Submit your application, including the mandatory online questionnaire, via the USAJOBS portal.
- Ensure all documentation is submitted prior to the closing date.
- Monitor your email for status notifications.
💡 General Tips
- Be as detailed as possible in your resume; do not assume the hiring team knows your previous duties.
- Ensure your resume explicitly states if positions were full-time or part-time.
- If you are a current federal employee, ensure your SF-50 is the most recent, non-award version that shows your grade and step.
- Review your application thoroughly before submission, as errors may impact your eligibility.
- Use the 'What To Expect Next' section to understand the referral process and timelines.
Frequently Asked Questions
What is the work schedule for this position?
Standard hours are Monday through Friday, 8:00 AM to 4:30 PM, though schedules may be adjusted to accommodate facility needs or high patient volumes.
Is this a remote position?
No, this is not a virtual position. You will be expected to work on-site at the Manchester, NH facility.
What is the application deadline?
The announcement is open until March 31, 2027, with periodic reviews occurring every two weeks.
What is the trial period?
New hires are required to serve a two-year trial period to evaluate performance and alignment with organizational goals.
Can I use a driver's license as ID?
Only if it is REAL ID compliant.
Job from Veterans Health Administration
The Veterans Health Administration is the largest integrated healthcare system in the United States. We are guided by our 'I CARE' core values: Integrity, Commitment, Advocacy, Respect, and Excellence. Joining the VA means becoming part of a community that prioritizes not only the health of our Veterans but also the well-being and professional growth of our staff.