Advance Your Career as a Supervisory Veterans Service Representative

Are you a dedicated professional looking to transition into a high-impact leadership role within the federal government? The Department of Veterans Affairs (VA) is seeking a motivated Supervisory Veterans Service Representative (Assistant Coach) to join the Seattle Regional Office in Seatac, Washington. This position is a cornerstone of our mission to provide timely, compassionate, and accurate support to the brave men and women who have served in our nation's military.

Position Responsibilities

As an Assistant Coach, you will function as the alter ego to the Team Coach. Your daily contributions will ensure that the Disability Activity Rating Site (DRAS) functions effectively. Key responsibilities include:

Team Leadership: Guiding the team in the absence of the Coach and maintaining team continuity.
Performance Management: Monitoring quality, timeliness, and productivity goals for your team.
Policy Implementation: Analyzing and interpreting complex laws and regulations to improve operational procedures.
Administrative Oversight: Managing leave requests, certifying timecards, and reporting on unit production.
Communication: Acting as a liaison between frontline staff and senior management.

Requirements and Qualifications

To be eligible for this position, you must demonstrate technical mastery and leadership potential.

Requirement	Description
Citizenship	Must be a U.S. Citizen
Time-in-Grade	52 weeks at the GS-11 level for current federal employees
Experience	Specialized technical background in C&P benefit programs
Security	Ability to pass a background/suitability investigation

Salary and Benefits

The salary range for this position is $100,602 to $130,786 per year. Beyond compensation, federal employees enjoy an industry-leading benefits package:

Retirement: Participation in the Federal Employees Retirement System (FERS) and the Thrift Savings Plan (TSP).
Insurance: Access to comprehensive health, vision, and dental insurance programs.
Work-Life Balance: Generous paid leave, including federal holidays, vacation time, and sick leave.

Application Tips for Success

The federal application process is competitive and detailed. Because the VA does not make assumptions about your skills, you must be explicit in your documentation:

Follow the 2-Page Rule: Any resume exceeding two pages will be automatically disqualified.
SF-50 Accuracy: Provide your most recent SF-50 and any older copies necessary to prove your time-in-grade.
Use Keywords: Mirror the language found in the job announcement within your resume to highlight your relevant experience in adjudication or quality assurance.

If you have the experience and the passion to lead a team dedicated to supporting Veterans, we encourage you to apply. This role offers not just a career, but a chance to make a lasting difference in the lives of our nation's heroes. Ensure your application is complete, accurate, and submitted by the deadline to be considered for this vital role.

Why This Supervisory Veterans Service Representative (Assistant Coach) Job Matters

Advance your career in federal leadership by joining the VA as a Supervisory Veterans Service Representative, where your expertise directly shapes the support provided to those who served our nation.

Supervisory Veterans Service Representative (Assistant Coach) Job Overview

The Department of Veterans Affairs is seeking a dedicated leader to serve as a Supervisory Veterans Service Representative (Assistant Coach) in Seatac, Washington. In this role, you will act as a vital extension of the team coach, ensuring the seamless operation of the Disability Activity Rating Site (DRAS). You will play a key role in monitoring team performance, interpreting complex benefits regulations, and providing high-level guidance to ensure the VA's commitment to Veterans is upheld through excellence and integrity.

Requirements for Supervisory Veterans Service Representative (Assistant Coach)

U.S. Citizenship is required.
Must be 18 years of age or older.
Completion of a one-year probationary period may be required.
Current federal employees must meet the 52-week time-in-grade requirement at the GS-11 level.
Must be able to pass a background/security investigation.
Male applicants born after 12/31/1959 must be registered with the Selective Service.
Ability to provide SF-50 documentation as proof of federal service and grade eligibility.

Preferred Qualifications for Supervisory Veterans Service Representative (Assistant Coach)

Demonstrated experience in VA compensation and pension (C&P) programs.
Proven history as a VSR Authorizer, RVSR, AQRS, or DRO.
Deep understanding of the Court of Appeals for Veterans' Claims and General Counsel precedent.
Strong skills in quality assurance, audit functions, and claims adjudication.

Federal Benefits & Perks

✓Comprehensive federal health insurance options.
✓Participation in the Federal Employees Retirement System (FERS).
✓Generous paid vacation and sick leave accrual.
✓Access to the Thrift Savings Plan (TSP) with government matching.
✓Opportunities for professional development and leadership growth within the VA.

💡 How to Apply Supervisory Veterans Service Representative (Assistant Coach) Job & Insider Tips

Application Steps for Supervisory Veterans Service Representative (Assistant Coach) Job

Create or update your USAJOBS account profile.
Prepare a resume strictly limited to two pages.
Collect necessary SF-50 forms to verify time-in-grade and federal status.
Complete the online occupational questionnaire via the application portal.
Upload all required supporting documents in PDF format.
Submit your application package before the closing date of November 3, 2026.

💡 General Tips

Keep your resume to exactly two pages; longer resumes will not be considered.
Clearly list start and end dates (month/year) for every position to ensure eligibility.
Use the USAJOBS resume builder to ensure you meet all formatting and length requirements.
Quantify your accomplishments to show the impact of your leadership and technical work.
Save your documents as PDFs to ensure they maintain their formatting during the upload process.

Frequently Asked Questions

Is telework available for this position?

This position is eligible for situational telework only on a case-by-case basis. It is not a fully remote or routinely recurring telework position.

What is the maximum page count for the resume?

Per agency policy, resumes are strictly limited to two pages. Any resume exceeding this length will render the application ineligible.

Job from Veterans Benefits Administration

The Veterans Benefits Administration (VBA) serves as a primary advocate for Veterans, their families, and survivors. Operating under the core values of Integrity, Commitment, Advocacy, Respect, and Excellence—collectively known as "I CARE"—we strive to ensure that those who have sacrificed for our nation receive the benefits they have earned. As a leader in the Seattle office, you will be part of a team dedicated to honoring President Lincoln's promise to "care for him who shall have borne the battle."