Advance Your Career as a Medical Support Assistant with the VA
The Department of Veterans Affairs (VA) is currently seeking a highly motivated Medical Support Assistant (Advanced) to join the VA Salt Lake City Health Care System. This role is essential for ensuring that our Veterans receive the high-standard care they have earned. If you are organized, compassionate, and looking for a meaningful career, this position offers the perfect blend of clinical responsibility and administrative impact.
Job Responsibilities
As an Advanced Medical Support Assistant, your primary objective is to manage the flow of clinical operations. Key duties include:
- Coordinating patient care within interdisciplinary teams.
- Managing clinical scheduling, including cancellations and same-day additions.
- Reviewing provider orders and ensuring necessary documentation is ready for clinic visits.
- Maintaining secure communications with patients and relaying important medical information.
- Assisting with the triage of patient needs and emergency coordination.
Requirements
To be eligible for this position, candidates must meet the following criteria:
- Citizenship: Must be a U.S. Citizen.
- Language: Proficient in spoken and written English.
- Experience: One year of equivalent experience at the GS-05 level.
- Education: At least a high school diploma or equivalent.
- Compliance: Willingness to undergo background investigations and adhere to VA vaccination policies.
Salary and Benefits
This position offers a competitive salary structure ranging from $59,063 to $76,782 per year. Beyond the paycheck, the federal government provides a comprehensive benefits package.
| Benefit Category | Description |
|---|---|
| Health Insurance | Multiple federal plans available for individuals and families |
| Retirement | Participation in the FERS pension system plus TSP matching |
| Leave | Generous accrual of paid vacation and sick leave |
| Development | Access to ongoing federal training and career mentoring |
Application Tips
- Be Precise: When describing your work history, detail your accomplishments clearly so recruiters can verify your skills.
- Documentation Matters: If you are using education to qualify, ensure your transcripts are attached before submitting.
- Assessments: If you are invited to the USA Hire assessment, take it seriously—it is a critical part of the evaluation process.
Frequently Asked Questions (FAQ)
Q: What is the work schedule? A: The position is standard Monday-Friday, 8:00am-4:30pm.
Q: Is relocation assistance offered? A: No, relocation incentives are not authorized for this specific announcement.
Joining the VA Salt Lake City Health Care System is more than just a job; it is a commitment to the men and women who have served our country. If you have the drive to succeed and the heart to serve, we encourage you to apply and become part of our dedicated healthcare team.
Why This Medical Support Assistant (Advanced) Job Matters
Join the VA Salt Lake City Health Care System and play a pivotal role in delivering compassionate, high-quality care to our nation's Veterans.
Medical Support Assistant (Advanced) Job Overview
The Department of Veterans Affairs is seeking a dedicated Medical Support Assistant (Advanced) to join the dynamic team in Salt Lake City, Utah. This role is central to our interdisciplinary care model, ensuring that patients receive timely, coordinated, and efficient support across our specialized clinical environments. You will serve as a vital link between clinical staff, patients, and healthcare operations, managing complex administrative workflows that directly impact patient outcomes and clinic success.
Requirements for Medical Support Assistant (Advanced)
- U.S. Citizenship
- Proficiency in written and spoken English
- High school diploma or GED equivalent
- One year of specialized experience equivalent to the GS-05 level
- Registration with the Selective Service for males born after 12/31/1959
- Ability to complete a 1-2 year trial period
- Participation in the annual seasonal influenza vaccination program
Preferred Qualifications for Medical Support Assistant (Advanced)
- Experience in a fast-paced ambulatory or PACT team clinical setting
- Advanced proficiency with VA electronic health record systems like CPRS, VistA, or Cerner
- Strong background in patient scheduling, registration, and coordination
- Demonstrated ability to manage clinic workflow and interpret provider orders
- Proven excellence in customer service and patient advocacy
- Ability to adapt quickly to evolving healthcare initiatives and interdisciplinary demands
Federal Benefits & Perks
- ✓Comprehensive federal health insurance options
- ✓Robust retirement plans including the Federal Employees Retirement System (FERS)
- ✓Generous paid vacation, sick leave, and federal holidays
- ✓Opportunities for professional development and training
- ✓Stable career path within the Department of Veterans Affairs
- ✓Work-life balance in a highly rated metropolitan area
💡 How to Apply Medical Support Assistant (Advanced) Job & Insider Tips
Application Steps for Medical Support Assistant (Advanced) Job
- Create or log into your USAJOBS account.
- Prepare a detailed, long-form resume highlighting relevant clinical support experience.
- Gather supporting documents such as transcripts, DD-214 (if applicable), and SF-50s.
- Complete the online application questionnaire through the provided portal.
- Submit your full application package before 11:59 PM ET on the closing date.
- Monitor your email for potential instructions to complete the USA Hire assessment.
💡 General Tips
- Be specific and explicit in your resume; do not assume the recruiter knows your day-to-day duties.
- Use the USA Hire Applicant Resource Center to practice before taking required assessments.
- Ensure all educational documents are attached if you are using education to qualify.
- Double-check your application status in the USAJOBS portal to confirm timely submission.
- Highlight volunteer work if it aligns with the core competencies like customer service or teamwork.
Frequently Asked Questions
Is this position eligible for telework?
No, this is an onsite position located in Salt Lake City, and telework is not available.
What is the full performance level of this job?
The full performance level for this position is GS-06.
Do I need prior federal experience?
While one year of experience equivalent to the GS-05 level is required, this can be gained through various professional or volunteer roles in a healthcare setting.
Job from Veterans Health Administration
The VA Salt Lake City Health Care System is a state-of-the-art facility serving as a cornerstone of healthcare in Utah. As a level 1A facility, we provide comprehensive care ranging from specialized surgery and mental health to advanced imaging. We pride ourselves on fostering a professional environment that encourages growth and supports a high quality of life for our employees.