Advancing Veteran Care: Careers as a Telehealth Clinical Health Technician

In an era where digital innovation is transforming healthcare, the Department of Veterans Affairs (VA) is at the forefront of providing accessible, high-quality care to our nation's heroes. The Ralph H. Johnson VA is currently seeking a motivated and technically proficient Health Technician (Telehealth Clinical) to join our team in North Charleston, South Carolina. If you are looking for a career that combines technology, patient interaction, and a noble mission, this role offers a unique opportunity to make a tangible impact.

Job Responsibilities

As a Health Technician, you are the face of technology in the clinical setting. Your daily tasks involve:

Clinical Support: Serving as a tele-presenter for patients and providers during virtual exams.
Data Management: Managing electronic medical records and transmitting clinical data securely.
Technical Operations: Installing, configuring, and troubleshooting video conferencing and medical equipment.
Patient Education: Guiding Veterans through the VA Video Connect process to ensure they feel comfortable with digital care.
Facility Management: Maintaining equipment cleanliness and managing clinical schedules.

Requirements

To be considered for this role, you must meet the following criteria:

Citizenship: You must be a U.S. citizen.
Language: Proficiency in written and spoken English is mandatory.
Background: Must pass a security investigation and pre-employment physical.
Vaccination: Participation in the seasonal influenza program is a condition of employment.
Experience/Education: A mix of healthcare experience (such as medical assisting) and/or relevant education (e.g., biological sciences) is required.

Salary Overview

Grade Level	Annual Salary Range
GS-5 (Entry)	$40,736 - $59,031
GS-6 (Full Performance)	$40,736 - $59,031

Benefits

Working for the federal government provides several advantages, including structured career paths, competitive salary progression, and the ability to earn service credit toward annual leave accrual. Most importantly, you gain the satisfaction of contributing to a mission-driven organization.

Application Tips

Use the Template: The VA provides a specific clinical resume document; ensure you use it.
Be Detailed: Do not leave gaps in your work history. Quantify your experience.
Follow Directions: Carefully review the required documents list; missing one could disqualify your application.

The role of a Health Technician (Telehealth Clinical) is more than just a job; it is a vital support system for Veterans across the country. If you have the drive to assist others and the technical skills to manage modern healthcare tools, we invite you to submit your application today.

Why This Health Technician (Telehealth Clinical) Job Matters

Transform the future of veteran care by bridging the gap between patients and providers through advanced telehealth technology.

Health Technician (Telehealth Clinical) Job Overview

The Ralph H. Johnson Department of Veterans Affairs is seeking a dedicated Health Technician to join our Telehealth Clinical team in North Charleston, South Carolina. This role is essential for ensuring our Veterans receive seamless, high-quality medical consultations via modern telecommunications. You will serve as the primary link between patients and clinical staff, managing both the technology and the environment to ensure a compassionate, efficient healthcare experience.

Requirements for Health Technician (Telehealth Clinical)

U.S. Citizenship (exceptions may apply under 38 U.S.C. 7405).
Proficiency in written and spoken English.
Completion of a pre-employment physical examination.
Participation in the annual seasonal influenza vaccination program.
Must be able to pass a background and security investigation.
Completion of a 2-year trial period.
Possession of a valid driver's license for travel requirements.
Registration with the Selective Service for males born after 12/31/1959.

Preferred Qualifications for Health Technician (Telehealth Clinical)

Prior experience in Telehealth operations.
Direct VA administrative or clinical experience.
One year of specialized healthcare experience equivalent to the next lower grade level.
Strong technical aptitude for troubleshooting software and hardware systems.

Federal Benefits & Perks

✓Competitive Federal salary.
✓Opportunities for annual leave accrual based on prior service.
✓Supportive work environment dedicated to Veteran care.
✓Potential for career advancement within the VA system.

💡 How to Apply Health Technician (Telehealth Clinical) Job & Insider Tips

Application Steps for Health Technician (Telehealth Clinical) Job

Create or update your profile on the official USAJOBS portal.
Download the standard Clinical Resume Document from the provided VA career link.
Prepare your long-form resume and any supporting documents like transcripts or SF-50s.
Complete the occupational questionnaire within the application portal.
Upload all documents, ensuring the specific one-page clinical resume is uploaded to the restricted resume field.
Submit your full application package before the closing date.

💡 General Tips

Be specific and clear; the hiring team cannot make assumptions about your experience.
Include both paid and volunteer experience to demonstrate your competencies.
Ensure your resume reflects the specific skills required for the Health Technician series.
Double-check that all required documentation is attached before submitting to avoid disqualification.
Use the provided template to ensure your resume meets the strict formatting requirements.

Frequently Asked Questions

What is the primary role of a Telehealth Clinical Health Technician?

You act as a tele-presenter, supporting telehealth encounters by setting up equipment, establishing connections, assisting patients, and managing administrative tasks related to clinical telehealth events.

Can I work remotely for this position?

No, this is not a virtual or remote position. It is stationed at a clinical delivery site, and some travel may be required.

What level of experience is required for the GS-5 grade?

The GS-5 level is an entry-level position that requires meeting basic qualifications through a combination of education and/or experience in a healthcare setting.

Job from Veterans Health Administration

The Veterans Health Administration (VHA) is the largest integrated healthcare system in the United States. Our mission is to honor President Lincoln’s promise to provide compassionate care to those who have served in our military, as well as their families and survivors. Working here means joining a team dedicated to excellence, integrity, and innovation.