Become a Leader at the VA: Supervisory Veterans Service Representative in SeaTac

Are you a dedicated professional looking to take the next step in your career with the Department of Veterans Affairs? The Veterans Benefits Administration is currently hiring for the position of Supervisory Veterans Service Representative (Assistant Coach) in SeaTac, Washington. This role offers a unique opportunity to lead teams, ensure service quality, and directly contribute to the mission of caring for our nation’s Veterans.

Job Responsibilities

As an Assistant Coach in the Decision Review Operations Center (DROC), you will act as the right hand to the Team Coach. Your daily responsibilities will include:

Team Leadership: Providing day-to-day supervision and support to staff members.
Performance Oversight: Monitoring team output to ensure that quality and timeliness goals are achieved.
Resource Management: Optimizing the use of resources to maximize team efficiency.
Regulatory Interpretation: Analyzing complex laws and regulations to establish sound operating procedures.
Administrative Duties: Managing leave, certifying timecards, and reporting on production metrics to senior management.

Requirements

To qualify for this GS-12 position, you must demonstrate a high level of specialized experience. Key requirements include:

Time-in-Grade: You must have served at least 52 weeks at the GS-11 level.
Specialized Experience: You must have a background in VA compensation and pension programs, including adjudication, quality assurance, or claims authorization.
Documentation: All applicants must submit a 2-page resume and an SF-50 verifying their federal grade and time-in-grade eligibility.

Quick Qualification Comparison

Requirement	Status
U.S. Citizenship	Mandatory
Time-in-Grade	52 Weeks at GS-11
Resume Limit	2 Pages Max
Background Check	Required

Salary and Benefits

This position offers a competitive salary ranging from $100,602 to $130,786 per year. In addition to your salary, you will receive the full suite of federal benefits, including comprehensive health insurance, retirement planning via the Federal Employees Retirement System (FERS), and the Thrift Savings Plan.

Application Tips

Be Concise: Since the resume limit is strictly two pages, prioritize your most relevant, high-impact achievements.
Verify Your SF-50: Ensure your uploaded SF-50 explicitly states your tenure and grade, as missing this info will disqualify you.
Use the Builder: Utilize the USAJOBS resume builder to ensure your formatting aligns with the official requirements.

This role is an excellent opportunity for experienced claims examiners and leaders to influence the quality of service provided to our Veterans. With a competitive salary and the stability of a federal career, we encourage you to apply by November 3, 2026.

Why This Supervisory Veterans Service Representative (Assistant Coach) Job Matters

Advance your career in federal leadership by joining the VA as a Supervisory Veterans Service Representative in SeaTac, where your expertise directly impacts the lives of those who served.

Supervisory Veterans Service Representative (Assistant Coach) Job Overview

The Department of Veterans Affairs is seeking dedicated professionals for the role of Supervisory Veterans Service Representative (Assistant Coach) at the Seattle Regional Office in SeaTac, Washington. This position serves as a critical leadership partner within the Decision Review Operations Center (DROC), sharing daily supervisory responsibilities to ensure team excellence, performance goal attainment, and the seamless delivery of benefits to our nation’s Veterans.

Requirements for Supervisory Veterans Service Representative (Assistant Coach)

Must be a U.S. Citizen.
Must meet time-in-grade requirements: 52 weeks at the GS-11 level for GS-12 consideration.
Must submit a 2-page maximum resume detailing specialized experience.
Must include an SF-50 clearly demonstrating one-year time-in-grade.
Must be able to pass a background/security investigation.
Selective Service registration for males born after 12/31/1959.
Must complete a 1-year probationary period.
Must be able to provide REAL ID compliant identification.

Preferred Qualifications for Supervisory Veterans Service Representative (Assistant Coach)

Experience as a VSR Authorizer, RVSR, AQRS, or DRO.
Demonstrated ability in quality assurance or auditor functions related to claims processing.
Expertise in interpreting VA compensation and pension laws, including Court of Appeals for Veterans' Claims precedents.
Strong proficiency in managing personnel, including leave approval and performance monitoring.

Federal Benefits & Perks

✓Competitive Federal Salary
✓Comprehensive Health and Life Insurance
✓Federal Retirement Program (FERS)
✓Thrift Savings Plan (401k equivalent)
✓Paid Federal Holidays and Leave accrual
✓Professional development and training opportunities

💡 How to Apply Supervisory Veterans Service Representative (Assistant Coach) Job & Insider Tips

Application Steps for Supervisory Veterans Service Representative (Assistant Coach) Job

Create or log into your USAJOBS account.
Prepare a resume that is strictly limited to 2 pages.
Upload required documentation, specifically your most recent non-award SF-50 and proof of time-in-grade.
Complete the online occupational questionnaire.
Submit your full application package before the closing date of 11/03/2026.

💡 General Tips

Focus your resume on recent, relevant experience, as it is limited to exactly two pages.
Ensure your SF-50 documentation clearly shows your current grade level and 52-week time-in-grade history.
Use clear, results-oriented language that mirrors the competencies listed in the job description.
Save your documents as PDFs to ensure proper formatting and readability.
Double-check that all federal grade levels are explicitly stated for previous government positions.

Frequently Asked Questions

Is this position eligible for remote work?

No, this is not a virtual position. While the role is eligible for ad hoc/situational telework, you must report to the SeaTac, Washington office daily.

What happens if my resume exceeds two pages?

Per the Merit Hiring Plan, resumes longer than two pages are not accepted and will result in ineligibility for the position.

What is the primary function of this role?

As an Assistant Coach, you act as the alter ego of the Team Coach, managing daily operations, monitoring performance indicators, and ensuring the timely and accurate adjudication of VA claims.

Can I work from home?

No, this is an onsite role in SeaTac. Ad hoc telework may be granted in rare, supervisor-approved instances.

What if I have gaps in employment?

The VA values diverse experience. Gaps in employment due to financial hardship do not disqualify you.

Job from Veterans Benefits Administration

The VA is committed to fulfilling the promise made by President Lincoln: "To care for him who shall have borne the battle, and for his widow, and his orphan." Our organization is built upon the core values of Integrity, Commitment, Advocacy, Respect, and Excellence—collectively known as "I CARE." Joining our team means joining an organization that values your professional growth while making a tangible difference in the lives of those who have served.