Advance Your Career: Medical Support Assistant (Advanced) at VA Maine
Are you looking for a career that combines administrative excellence with a profound sense of purpose? The VA Maine Healthcare System is currently recruiting for an Advanced Medical Support Assistant (GS-06) to join our team in Portland. This role is essential to our mission of providing world-class, compassionate care to those who have served our country.
Job Responsibilities
As an Advanced Medical Support Assistant, you are the face of our clinics. Your daily responsibilities will include:
- Clinic Profile Management: Managing provider availability and appointment templates.
- Patient Coordination: Scheduling high volumes of appointments and ensuring timely follow-up care.
- Data Integrity: Maintaining accurate patient records in our electronic system (VISTA).
- Communication: Acting as a liaison between patients, family members, and multi-disciplinary medical teams.
- Support Services: Assisting with community care referrals, collecting insurance information, and promoting health-related technology like MyHealthyVet.
Requirements
You must meet several foundational requirements to be considered for this role, including:
- U.S. Citizenship.
- A minimum of one year of specialized experience at the GS-05 level or equivalent.
- Proficiency in English (written and spoken).
- Commitment to the seasonal influenza vaccination program.
Salary Overview
The compensation for this position is determined by the General Schedule (GS) scale and local comparability pay.
| Pay Grade | Salary Range (Annual) |
|---|---|
| GS-06 | $58,411 - $75,934 |
Benefits
VA employees enjoy a comprehensive rewards package, including:
- Health Coverage: Flexible insurance plans for you and your family.
- Retirement: Participation in the Federal Employee Retirement System (FERS) and the Thrift Savings Plan.
- Time Off: Robust leave policies, including paid vacation and sick time, plus 11 paid federal holidays.
- Support: Access to career development, training, and employee wellness programs.
Application Tips
To maximize your chances, be as specific as possible in your resume regarding your experience with scheduling software and customer service. Since the VA does not make assumptions, quantify your achievements—mention the volume of calls handled, the size of the clinic you supported, or the systems you mastered. Ensure all required documentation, including your SF-50 (if applicable), is attached before hitting submit.
If you are a detail-oriented professional with a heart for service, we encourage you to apply. This is a unique opportunity to contribute to a healthcare system that treats our Veterans with the honor and respect they deserve. Take the first step today by preparing your application for the Portland team.
Why This Medical Support Assistant (Advanced) Job Matters
Launch a meaningful career supporting those who served our nation as an Advanced Medical Support Assistant with the VA Maine Healthcare System.
Medical Support Assistant (Advanced) Job Overview
The VA Maine Healthcare System is seeking dedicated individuals for Advanced Medical Support Assistant positions. In this vital role, you will act as the administrative backbone of our clinical teams, ensuring that Veterans receive timely, compassionate, and efficient healthcare. You will manage clinic profiles, coordinate complex scheduling, and serve as a primary point of contact for patients and interdisciplinary medical staff.
Requirements for Medical Support Assistant (Advanced)
- United States Citizenship
- High school diploma or GED
- Proficiency in written and spoken English
- One year of specialized experience equivalent to the GS-05 level
- Pass a pre-employment physical examination
- Must be able to receive annual seasonal influenza vaccinations
- Pass a background and security investigation
Preferred Qualifications for Medical Support Assistant (Advanced)
- Proven track record in high-volume clinic or doctor's office scheduling
- Advanced customer service skills in a clinical environment
- Experience managing multiple inputs including phone, in-person, and digital communications
- Technical proficiency with electronic health record scheduling software
- Expertise in medical terminology and interdisciplinary clinical workflows
Federal Benefits & Perks
- âś“Federal Employee Retirement System (FERS)
- âś“Thrift Savings Plan (401k equivalent)
- âś“Comprehensive health, dental, and vision insurance
- âś“Generous paid vacation and sick leave
- âś“11 Paid Federal Holidays per year
- âś“Flexible scheduling options
- âś“Career growth and leadership development programs
đź’ˇ How to Apply Medical Support Assistant (Advanced) Job & Insider Tips
Application Steps for Medical Support Assistant (Advanced) Job
- Create or log in to your USAJOBS account.
- Prepare a comprehensive long-form resume documenting your relevant experience.
- Complete the online application and questionnaire through the provided portal.
- Attach all required documentation, including SF-50s for current federal employees and transcripts if applicable.
- Submit your application package by the closing date of November 16, 2026.
- Monitor your email for USA Hire assessment links if required.
đź’ˇ General Tips
- Ensure your resume specifically highlights how your experience aligns with the GS-06 duties described.
- Review your application thoroughly to avoid omissions, as the VA does not make assumptions about your experience.
- Submit all documents well in advance of the deadline to account for potential technical issues.
- Use the USAJOBS 'Track this application' feature to stay updated on your status.
Frequently Asked Questions
What is the primary role of an Advanced Medical Support Assistant?
You will serve as the administrative lead for clinical sections, managing appointment scheduling, updating patient demographics, processing community care referrals, and facilitating communication between providers and Veterans.
Is telework available for this position?
No, this specific position requires on-site presence at the VA Maine Healthcare System facilities and does not offer remote or telework options.
Are there opportunities for professional growth?
Absolutely. The VA offers extensive internal training and leadership opportunities that allow you to grow your career within the federal service.
Does this position require a background check?
Yes, as a federal employee, you will be subject to a suitability investigation and credentialing process.
Job from Veterans Health Administration
The Department of Veterans Affairs (VA) is the nation’s largest integrated healthcare system. Our "I CARE" core values—Integrity, Commitment, Advocacy, Respect, and Excellence—guide every interaction we have with our Veterans. Working at the VA offers more than just a job; it provides a platform to build a career in a technologically advanced environment that prioritizes work-life balance and employee growth.