Advance Your Leadership Career: Supervisory Contact Representative at the IRS
Are you a current IRS professional looking to transition into a leadership role? The Internal Revenue Service is offering a unique opportunity in Fresno, California, for a Supervisory Contact Representative. This role is a temporary promotion or detail, providing a platform to sharpen your management skills while contributing to the vital mission of tax administration. With a competitive salary range and a clear path for professional growth, this position is ideal for candidates ready to guide teams through complex technical challenges.
Job Responsibilities
As a front-line manager, you will be the backbone of the unit. Your core responsibilities include:
- Work Planning: Setting priorities, scheduling tasks, and assigning work based on team member capabilities.
- Performance Management: Evaluating staff, providing ongoing feedback, and recommending recognition or disciplinary actions.
- Technical Oversight: Monitoring inventory, ensuring quality standards are met, and resolving complex tax-related inquiries.
- Employee Development: Identifying training needs and mentoring employees on interviewing techniques and tax law.
- Administrative Functions: Approving time and attendance, managing staffing levels, and maintaining accurate position descriptions.
Requirements
To qualify for this role, you must meet the following criteria by the closing date of November 3, 2026:
| Requirement | Description |
|---|---|
| Status | Current permanent IRS competitive service employee in Taxpayer Services |
| Experience | 1 year of specialized experience at the next lower grade level |
| TACA | Completed 90 days of federal civilian service since last competitive appointment |
| Probation | Willingness to fulfill a 1-year supervisory probationary period |
Salary Overview
This position is compensated under the IR Pay Band system, with an annual salary ranging from $75,055 to $97,577. This reflects the responsibility and the technical expertise required to lead in a high-volume call center and account management environment.
Benefits
IRS employees enjoy a robust federal benefits package designed to support both professional and personal well-being. This includes:
- Federal Health, Dental, and Vision Insurance
- Comprehensive Retirement Savings (FERS)
- Generous Paid Time Off
- Work-Life Balance through telework options and flexible schedules
Application Tips
Your resume is your primary marketing tool. Ensure it is limited to two pages and clearly outlines your duties using dates in MM/DD/YYYY format. Avoid copying the announcement text verbatim; instead, illustrate how your previous work directly mirrors the leadership requirements of this position. Don't forget to include your most recent performance appraisal to strengthen your application package.
This role offers a distinct opportunity to step into a supervisory position, influence team dynamics, and contribute to the IRS mission. If you meet the qualifications, don't miss the chance to submit your application before the November 3, 2026 deadline. Your future as a federal leader starts here.
Why This Supervisory Contact Representative - Temporary Promotion/Detail Nte 1 Yr, Mbe Up To 1 Yr, Mbmp Job Matters
Elevate your career at the IRS: Lead teams, resolve complex tax matters, and shape organizational success in Fresno.
Supervisory Contact Representative - Temporary Promotion/Detail Nte 1 Yr, Mbe Up To 1 Yr, Mbmp Job Overview
The Internal Revenue Service (IRS) is seeking dedicated professionals for the role of Supervisory Contact Representative in Fresno, California. This temporary promotion/detail opportunity offers a path to build your leadership skills within the Taxpayer Services Division. You will manage daily operations, guide a team through complex technical work, and ensure taxpayers receive accurate assistance. This position is a dynamic chance to influence operational change and develop your managerial expertise at one of the nation's most impactful agencies.
Requirements for Supervisory Contact Representative - Temporary Promotion/Detail Nte 1 Yr, Mbe Up To 1 Yr, Mbmp
- Must be a current permanent IRS competitive service employee in the Taxpayer Services business unit.
- One year of specialized experience at the next lower grade level in the Federal service.
- Proven experience in management, leadership, or project/program oversight.
- Completion of the 90-day Time After Competitive Appointment (TACA) requirement.
- Must satisfy the 1-year supervisory or managerial probationary period if not already completed.
- Submission of a compliant 2-page resume adhering to formatting guidelines.
- Completion of the Leadership Succession Review (LSR) assessment.
Preferred Qualifications for Supervisory Contact Representative - Temporary Promotion/Detail Nte 1 Yr, Mbe Up To 1 Yr, Mbmp
- Experience in data analysis and program evaluation to drive operational improvements.
- Proficiency in managing financial resources and basic budget management principles.
- Strong communication skills for diplomatic interaction with internal/external stakeholders.
- Proven ability to provide guidance and training in technical tax law and interviewing techniques.
Federal Benefits & Perks
- ✓Comprehensive federal health, dental, and vision insurance programs.
- ✓Participation in the Federal Employees Retirement System (FERS).
- ✓Generous leave policies including annual, sick, and federal holidays.
- ✓Opportunities for professional development and training.
- ✓Telework eligibility as determined by agency policy.
- ✓Alternative work schedules and staggered hours.
💡 How to Apply Supervisory Contact Representative - Temporary Promotion/Detail Nte 1 Yr, Mbe Up To 1 Yr, Mbmp Job & Insider Tips
Application Steps for Supervisory Contact Representative - Temporary Promotion/Detail Nte 1 Yr, Mbe Up To 1 Yr, Mbmp Job
- Review the full announcement details and documentation requirements on the USAJOBS portal.
- Complete the mandatory online questionnaire via USA Staffing.
- Submit the required 2-page resume, ensuring all dates and hourly data are present.
- Include your most recent performance appraisal and awards documentation.
- Provide SF-50 documentation if claiming time-in-grade eligibility.
- Submit your application package by the closing date of November 3, 2026.
💡 General Tips
- Adhere strictly to the 2-page resume limit; using a standard font and margin setup is vital for compliance.
- Focus your resume descriptions on your specific leadership achievements rather than copying the job announcement text.
- Ensure your resume includes start/end dates in MM/DD/YYYY format and the number of hours worked per week for every position listed.
- Take the Leadership Succession Review (LSR) early to ensure you have the necessary results for your application.
- Double-check your email spam folder to ensure you don't miss important status notifications from the agency.
Frequently Asked Questions
What is a temporary promotion/detail NTE 1 year?
This is a non-permanent assignment lasting up to one year. It may be extended for an additional year or, in some cases, converted to a permanent position without further competition.
Who is eligible to apply for this position?
This announcement is open to current permanent IRS competitive service employees specifically within the Taxpayer Services business unit.
Is travel required for this job?
No, this position is coded with 0% travel required.
Can I apply if I am not currently working for the IRS?
No, this specific announcement is restricted to current permanent IRS competitive service employees in the Taxpayer Services business unit.
Is there remote work available?
While telework may be eligible, this position is based in Fresno, California, and requires proximity to the facility.
Job from Internal Revenue Service
The IRS remains one of the world's most significant financial institutions, collecting over $2 trillion in revenue annually. As an employee here, you are part of an organization dedicated to applying tax law with integrity and fairness. Working for the Department of the Treasury means joining a team with a distinguished history and a global influence. You will be supported by an organization that values diversity, technical expertise, and operational excellence.