Advance Your Career as a Support Services Manager in Tokyo
Are you a hospitality professional looking to take your career to the international stage? The Commander, Navy Installations Command (CNIC) is currently hiring a Support Services Manager for the prestigious New Sanno Hotel in Tokyo, Japan. This role offers the unique opportunity to manage complex business operations in a global setting while contributing to the readiness and quality of life for the Navy community.
Position Overview & Responsibilities
As the Support Services Manager, you will serve as the principal advisor to the General Manager, overseeing the 'back of house' operations. Your leadership will directly influence the success of the hotel’s finance, IT, HR, and procurement functions.
Key responsibilities include:
- Leadership: Managing a diverse, multilingual team of employees.
- Operational Oversight: Aligning hotel functions with CNIC and CNRJ priorities.
- Financial Management: Monitoring expenses, optimizing systems, and planning for capital purchases.
- Personnel Development: Coordinating recruitment, training, performance appraisals, and labor management.
At-a-Glance Comparison
| Feature | Details |
|---|---|
| Job Title | Support Services Manager |
| Location | Tokyo, Japan |
| Salary Range | $75,000 - $95,000 |
| Security Clearance | Secret |
| Application Deadline | November 12, 2026 |
Requirements
To be considered for this high-level administrative role, you must demonstrate strong business acumen. Qualifications include:
- Experience: A minimum of one year of specialized experience in business management, finance, or the hospitality industry.
- Education: A Ph.D. or three full years of graduate-level education in a relevant field may be substituted for experience.
- Clearance: Ability to obtain and hold a Secret security clearance.
- Documentation: You must provide proof of SOFA sponsorship and all relevant educational transcripts.
Salary and Benefits
This position offers a competitive annual salary between $75,000 and $95,000, depending on your qualifications. In addition to salary, you will have access to a comprehensive federal benefits package. Please note that medical care in Japan for civilian employees may involve accessing military facilities on a space-available, reimbursable basis.
Application Tips for Success
- Mind the Limit: The two-page resume limit is strict. Ensure your most relevant accomplishments are front-loaded.
- Be Detailed: Clearly delineate your management experience in your resume so that the recruiters can easily map your skills to the position requirements.
- Double-Check Requirements: Many applicants are disqualified for missing transcripts or status proof. Double-check your package against the required documents list before hitting submit.
Serving as a Support Services Manager at The New Sanno Hotel is more than just a job; it is a chance to lead in a dynamic, international environment. If you have the management skills and the drive to excel, apply by November 12, 2026, to become part of the Navy’s mission in Japan.
Why This Support Services Manager Job Matters
Lead operations at the iconic New Sanno Hotel in Tokyo as a Support Services Manager, bridging business strategy and military hospitality excellence.
Support Services Manager Job Overview
The Commander, Navy Installations Command (CNIC) is seeking a skilled Support Services Manager to join The New Sanno Hotel in Tokyo, Japan. This role is pivotal in managing diverse 'back of house' business functions, including finance, IT, human resources, and facility administration. You will serve as a key advisor to the General Manager, ensuring that hotel operations remain aligned with Navy standards while fostering a high-performing, multicultural environment.
Requirements for Support Services Manager
- One year of specialized experience in business management, hospitality, or finance.
- Alternatively, a Ph.D. or three full years of progressively higher-level graduate education in business, HR, IT, or finance.
- Must be able to obtain and maintain a Secret security clearance.
- Proof of SOFA sponsorship (PCS orders/Letter of Employment) is required.
- Ability to manage diverse, multilingual teams and administrative operations.
- U.S. citizenship may be required; see official posting for details regarding NAF hiring requirements.
Preferred Qualifications for Support Services Manager
- Proven leadership experience within Navy Fleet and Family Readiness (FFR) programs.
- Professional background in diverse, international organizations.
- Strong track record in hotel or high-volume hospitality management.
- Expertise in budget execution, strategic innovation, and process improvement.
- Extensive experience navigating HR policies, payroll, and performance management.
Federal Benefits & Perks
- ✓Competitive federal salary range.
- ✓Comprehensive health and wellness benefits.
- ✓Professional development and training opportunities.
- ✓Living and working in a unique international environment.
- ✓Access to specific base services (space-available basis).
💡 How to Apply Support Services Manager Job & Insider Tips
Application Steps for Support Services Manager Job
- Create or update your USAJOBS profile.
- Prepare a resume that does not exceed two pages (10pt font minimum).
- Gather required documents, including transcripts and proof of SOFA/status eligibility.
- Complete the online questionnaire via the provided application link.
- Submit your entire application package by the closing date of November 12, 2026.
💡 General Tips
- Stick to the two-page resume limit strictly; the system will block submissions that are too long.
- Ensure all uploaded transcripts show your name, the institution, and the degree conferred date.
- If claiming veteran or spouse preference, attach all supporting documents (DD-214, marriage certificate, etc.) at the time of initial application.
- Test your login credentials to USAJOBS well before the deadline to avoid technical delays.
Frequently Asked Questions
What is the primary mission of this role?
The Support Services Manager provides comprehensive management for the back-of-house operations at The New Sanno Hotel, ensuring alignment with CNIC priorities and supporting both U.S. and local national employees.
Is relocation assistance provided?
No, relocation assistance is not indicated for this position.
What are the document requirements for the resume?
Your resume must be no longer than two pages and use a font size of at least 10 points. Illegible or oversized resumes will lead to disqualification.
Is this role eligible for remote work?
*A: No, this is an on-site position in Tokyo.*
What is the hiring path for this position?
*A: This vacancy is open to those with internal agency status and specific NAF eligibility criteria.*
Job from Commander, Navy Installations Command
The New Sanno Hotel is a renowned facility providing lodging and services to the military community in Tokyo. Managed under the umbrella of the Commander, Navy Region Japan, it serves as a critical hub for Fleet and Family Readiness (FFR). Joining this team means being part of a mission-driven organization that values professional excellence, financial stability, and superior service delivery.