Lead Medical Support Assistant: Your Opportunity to Serve at the Minneapolis VA

Are you a detail-oriented professional looking to advance your career in health administration? The Department of Veterans Affairs (VA) is currently hiring a Lead Medical Support Assistant at the Minneapolis VA Health Care System. This position offers more than just a job; it is a chance to play a critical role in the lives of our nation's Veterans.

Job Responsibilities

As a Lead Medical Support Assistant, your primary focus is the coordination of clinical support staff and the management of patient access workflows. Key duties include:

Workflow Management: Assessing daily workloads, assigning tasks, and ensuring proper staffing coverage across interdisciplinary teams.
Patient Coordination: Facilitating complex appointment scheduling and managing patient flow to ensure timely care.
Training and Mentorship: Evaluating staff performance and identifying training needs to maintain high standards of service.
Quality Assurance: Monitoring clinical data for accuracy and resolving administrative conflicts that impact patient treatment.

Requirements

To be eligible for this position, candidates must meet the following criteria:

Citizenship: Must be a U.S. citizen.
Education: Minimum of a high school diploma or GED.
Experience: One year of creditable experience equivalent to the GS-6 level, focusing on administrative patient support.
Proficiency: Demonstrated ability in written and spoken English.
Compliance: Participation in the annual seasonal influenza vaccination program is required.

Comparison of Benefits

Benefit Feature	Federal VA Benefits	Private Sector Average
Paid Time Off	37-50 Days	15-25 Days
Parental Leave	12 Weeks Paid	Varies Significantly
Retirement	Pension + 401K Match	Often 401K Only

Salary and Benefits

This role offers a competitive salary range of $59,930 to $77,911 annually. Beyond the base salary, employees benefit from a robust federal package including comprehensive health insurance, a defined benefit pension, and significant paid time off.

Application Tips

Be Specific: Describe your administrative duties in detail. Use numbers and outcomes whenever possible.
KSA Focus: Since the agency will not make assumptions, create a separate document addressing the required Knowledge, Skills, and Abilities.
Stay Timely: Ensure your application is submitted before the closing date of November 10, 2026.

Working for the Minneapolis VA as a Lead Medical Support Assistant is a rewarding career path for those dedicated to efficiency, leadership, and patient care. If you possess the organizational skills to manage complex clinical environments, we encourage you to apply and contribute to our mission of caring for America’s Veterans.

Why This Lead Medical Support Assistant Job Matters

Elevate your career by leading patient-centered care initiatives at the prestigious Minneapolis VA Health Care System.

Lead Medical Support Assistant Job Overview

The Minneapolis VA Health Care System is seeking a dedicated Lead Medical Support Assistant to join our Specialty Care service line. This role is pivotal in ensuring our Veterans receive high-quality, efficient care by coordinating administrative workflows, managing appointment scheduling, and serving as a vital link between our clinical teams and the Veterans we serve. You will work in a supportive academic medical environment, directly impacting the accessibility and quality of health care services for those who have served our country.

Requirements for Lead Medical Support Assistant

U.S. Citizenship
Proficiency in written and spoken English
High school diploma, GED, or equivalent certification
One year of specialized experience equivalent to the GS-6 level
Completion of an online assessment
Ability to pass a background and security investigation
Must be able to participate in the seasonal influenza vaccination program

Preferred Qualifications for Lead Medical Support Assistant

Strong proficiency in medical terminology
Proven experience in interdisciplinary clinical settings
Demonstrated ability to train and mentor staff members
Advanced skills in patient scheduling systems and clinical workflow management

Federal Benefits & Perks

✓Competitive federal salary with regular increases
✓Generous annual leave and sick leave accrual
✓11 paid Federal holidays per year
✓Up to 12 weeks of paid parental leave
✓Child care subsidy for eligible employees
✓Federal pension and 401k-style thrift savings plan
✓Comprehensive health, vision, and dental insurance options

💡 How to Apply Lead Medical Support Assistant Job & Insider Tips

Application Steps for Lead Medical Support Assistant Job

Create a profile on the official USAJOBS platform.
Prepare a detailed resume highlighting relevant administrative and clinical support experience.
Complete the online application questionnaire.
Submit your resume, transcripts, and any applicable veterans' preference documents.
Complete the required online assessment when prompted.
Monitor your application status through your USAJOBS account.

💡 General Tips

Submit a detailed, long-form resume that clearly demonstrates your experience in relation to the specific requirements listed.
Address each Knowledge, Skill, and Ability (KSA) requirement in a separate supplemental document to ensure your qualifications are fully considered.
Ensure all supporting documents, including transcripts and diplomas, are attached before the closing date.
Review your application for accuracy; the hiring team will not make assumptions about your previous duties.

Frequently Asked Questions

What does a Lead Medical Support Assistant do?

You will lead administrative workflows, assign daily tasks, train staff, and ensure clinic operations run smoothly to support optimal patient care.

Is this a remote position?

No, this is an onsite position based at the Minneapolis VA Health Care System requiring daily interaction with clinical and administrative staff.

What is the work schedule?

This is a full-time position with a standard schedule of Monday through Friday, 7:30 am to 4:00 pm.

Are there relocation incentives for this role?

No, relocation or recruitment incentives are not authorized for this position.

What is the trial period?

Selected candidates are required to complete a 1 or 2-year trial period to evaluate fitness for the federal service.

Job from Veterans Health Administration

The Minneapolis VA Health Care System is a premier academic medical center serving over 100,000 Veterans. Providing comprehensive care ranging from primary medicine to specialized oncology, the facility is equipped with advanced technology and research centers. As a VA employee, you join a mission-driven organization committed to honoring those who have served our country.