Lead Medical Support Assistant: A Career of Impact at the Minneapolis VA
The Minneapolis VA Health Care System is a premier academic medical center serving over 100,000 Veterans. We are currently looking for a detail-oriented, collaborative, and mission-driven Lead Medical Support Assistant (MSA) to join our Specialty Care service line. This role is not just an administrative position; it is the heartbeat of our clinical operations, ensuring that those who have served our country receive the care they deserve with efficiency and compassion.
Job Responsibilities
As a Lead MSA, your daily responsibilities will directly influence the revenue cycle and patient access to care. Key duties include:
- Workflow Management: Directing the daily work of the Clinical Support Section in the absence of a supervisor.
- Patient Coordination: Managing complex scheduling for multiple clinics and adjusting resources to meet team and patient needs.
- Leadership: Providing staff development, training, and workload assessment to ensure team performance goals are met.
- Data Integrity: Monitoring clinical documentation and ensuring all reports are accurate and complete.
- Liaison Duties: Acting as the primary point of contact between patients, administrative staff, and interdisciplinary clinical teams.
Requirements
To be eligible for this position, you must meet the following criteria:
- U.S. Citizenship: Required for all federal appointments.
- Education: A minimum of a high school diploma or equivalent.
- Professional Experience: One year of experience equivalent to the GS-6 grade level, demonstrating skills in communication, organization, and staff coordination.
- Proficiency: Excellent command of written and spoken English.
- Assessments: Completion of the mandatory USA Hire online assessments.
Salary Overview
This position is classified at the GS-7 grade level. The annual salary range is $59,930 – $77,911, commensurate with experience and federal pay regulations.
Benefits
Employees of the Veterans Health Administration enjoy a robust benefits package, including:
| Benefit Category | Description |
|---|---|
| Health Coverage | Comprehensive medical and life insurance plans |
| Retirement | FERS pension + Thrift Savings Plan (401k style) |
| Leave | Paid vacation, sick leave, and federal holidays |
| Career Growth | Training, education, and upward mobility opportunities |
Application Tips
- Be Specific: Use the KSA (Knowledge, Skills, and Abilities) section of the announcement to frame your resume experience.
- Documentation: Do not forget to attach your high school diploma, transcripts, and SF-50 forms if applicable.
- Timeliness: Complete your online assessment as soon as you receive the notification; this is a strict requirement.
If you are a motivated leader looking to make a difference, the Minneapolis VA Health Care System is the place for you. Apply today to help us continue our mission of providing exceptional, whole-health care to our Veterans.
Why This Lead Medical Support Assistant Job Matters
Join the Veterans Health Administration as a Lead Medical Support Assistant in Minneapolis and play a pivotal role in delivering compassionate, high-quality care to those who have served our nation.
Lead Medical Support Assistant Job Overview
The Minneapolis VA Health Care System is seeking a dedicated Lead Medical Support Assistant to join the Specialty Care service line. This role is essential to the administrative infrastructure of patient care, encompassing scheduling, clinical flow coordination, and high-level customer service. You will lead a team of support assistants, ensuring that Veterans receive timely, accurate, and empathetic service across multiple clinical specialties. If you are an organized professional with a passion for process improvement and patient advocacy, this position offers a meaningful career impact within a premier academic medical center.
Requirements for Lead Medical Support Assistant
- Must be a United States citizen.
- Proficiency in spoken and written English.
- High school diploma, GED, or equivalent certificate.
- One year of specialized experience equivalent to the GS-6 level.
- Must pass a background and security investigation.
- Participation in the seasonal influenza vaccination program.
- Willingness to complete a one or two-year trial period.
- Registration with the Selective Service for males born after 12/31/1959.
Preferred Qualifications for Lead Medical Support Assistant
- Advanced knowledge of clinical flow processes and medical terminology.
- Demonstrated ability to delegate tasks, provide training, and monitor team performance.
- Strong proficiency in managing electronic patient record systems and scheduling software.
- Experience managing complex clinic administrative workflows in an inpatient or outpatient setting.
Federal Benefits & Perks
- ✓Competitive federal salary and advancement opportunities
- ✓Comprehensive health and life insurance options
- ✓Paid federal holidays, vacation, and sick leave
- ✓Participation in the Federal Employees Retirement System (FERS)
- ✓Access to a Thrift Savings Plan (TSP) with government matching
- ✓Professional development and training opportunities
💡 How to Apply Lead Medical Support Assistant Job & Insider Tips
Application Steps for Lead Medical Support Assistant Job
- Create or log in to your USAJOBS account.
- Review the full job announcement and required documentation thoroughly.
- Prepare a detailed, long-form resume that highlights relevant experience.
- Complete the mandatory online questionnaire.
- Submit your application and all required documents by the closing date.
- Monitor your email for notifications regarding the USA Hire Assessment.
- Complete the required assessments within the provided timeframe.
💡 General Tips
- Write specifically to each KSA (Knowledge, Skills, and Ability) outlined in the announcement; do not rely on the hiring team to make assumptions about your experience.
- Ensure your resume explicitly maps your experience to the GS-6 level requirements.
- Gather your transcript, SF-50s, and any certifications early in the process to avoid delays.
- Set aside at least three hours of uninterrupted time to complete the online assessment.
- Check your application status regularly via your USAJOBS portal.
Frequently Asked Questions
What is the primary role of the Lead Medical Support Assistant?
You will be responsible for overseeing the daily operations of clinical support staff, managing patient appointment schedules, coordinating interdisciplinary care workflows, and ensuring administrative accuracy across multiple clinics.
Is relocation assistance available?
No, relocation or recruitment incentives are not authorized for this position.
Can I work remotely?
No, this is an onsite position located in Minneapolis and is not eligible for telework or virtual arrangements.
What happens after I apply?
Once the announcement closes, your application will be reviewed for qualifications. Referred candidates may be invited for an interview, and all applicants will receive a status update via email.
Job from Veterans Health Administration
The Department of Veterans Affairs (VA) is dedicated to fulfilling President Lincoln's promise to care for those who served in our military and their families. The Minneapolis VA Health Care System, a Level 1A Complexity Facility, is a leader in medical research, teaching, and clinical excellence. With 13 community-based outpatient clinics across Minnesota and Wisconsin, we offer a dynamic, supportive environment for healthcare professionals looking to advance their careers while serving a noble cause.