Become a Lead Medical Support Assistant at the VA in Lebanon, Pennsylvania

Are you searching for a career that offers both professional growth and a profound sense of purpose? The Department of Veterans Affairs (VA) is currently hiring a Lead Medical Support Assistant in Lebanon, Pennsylvania. This role is central to our mission of providing world-class, compassionate healthcare to the men and women who have served our country.

Job Responsibilities

As a Lead Medical Support Assistant, you will oversee administrative operations within a clinical setting. Your key responsibilities include:

Staff Supervision: Monitoring workload, assigning tasks, and providing guidance to lower-graded staff.
Clinical Coordination: Acting as a liaison between patients, clinical providers, and administrative support staff.
Workflow Management: Scheduling appointments, managing electronic waitlists, and resolving daily scheduling conflicts.
Training: Providing on-the-job training for new staff and ensuring team compliance with VA policies.

Requirements

To be considered for this position, candidates must meet the following criteria:

Citizenship: Must be a U.S. Citizen.
Education: A high school diploma or GED is required.
Experience: One year of specialized experience at the GS-6 level.
Assessments: Must successfully complete the required USA Hire competency-based assessments.

Salary and Benefits

The salary for this position ranges from $53,676 to $69,780 annually. In addition to a competitive salary, the VA offers a comprehensive benefits package designed to support your health, family, and future.

Benefits Summary Table

Benefit Type	Description
Health Insurance	Multiple comprehensive plans available
Retirement	Federal Employees Retirement System (FERS)
Leave	Generous annual and sick leave accrual
Professional Development	Extensive training and leadership growth

Application Tips

Be Detailed: Use your resume to describe your leadership skills, specifically regarding how you manage team workflows.
Assessment Readiness: When you receive the link for the USA Hire assessment, set aside 3 uninterrupted hours to complete it.
Documents: Ensure your resume, transcripts, and any required veteran preference documents are uploaded before the November 9, 2026 deadline.

If you are a motivated leader with a passion for healthcare administration, this role offers an exceptional opportunity to serve our nation’s veterans. Take the next step in your career by applying today.

Why This Lead Medical Support Assistant Job Matters

Are you a natural leader ready to shape the future of veteran healthcare? Join the Department of Veterans Affairs and make a tangible difference in the lives of our nation's heroes in Lebanon, Pennsylvania.

Lead Medical Support Assistant Job Overview

The Veterans Health Administration is seeking a dedicated Lead Medical Support Assistant to join our Health Administration Service team in Lebanon, PA. In this vital role, you will provide essential leadership to administrative staff, ensuring that our veterans receive timely, compassionate, and high-quality care. You will coordinate clinical workflows, mentor staff members, and serve as a crucial liaison between clinical teams and the patients who rely on us.

Requirements for Lead Medical Support Assistant

U.S. Citizenship (Non-citizens may only be appointed when qualified citizens are not available).
High school diploma or GED equivalent.
Proficiency in written and spoken English.
One year of specialized experience at the GS-6 level (or equivalent).
Ability to complete all required online USA Hire assessments.
Must be able to pass a background and security investigation.
Participation in the seasonal influenza vaccination program as a condition of employment.

Preferred Qualifications for Lead Medical Support Assistant

Advanced knowledge of medical terminology and clinical flow processes.
Proven ability to manage staff workflows and resolve interdisciplinary conflicts.
Strong proficiency in electronic medical record (EMR) systems and patient scheduling software.
Experience in training and professional development of administrative staff.

Federal Benefits & Perks

✓Federal health insurance plans
✓Generous paid vacation and sick leave
✓Participation in the Federal Employees Retirement System (FERS)
✓Opportunities for professional development and training
✓Life insurance and long-term care insurance options

💡 How to Apply Lead Medical Support Assistant Job & Insider Tips

Application Steps for Lead Medical Support Assistant Job

Create or log into your account at USAJOBS.
Prepare a detailed, long-form resume highlighting your administrative and leadership experience.
Complete the online application and mandatory questionnaire.
Upload all required supporting documents, including transcripts and SF-50s if applicable.
Submit your application before the closing date of November 9, 2026.
Check your email for instructions regarding the mandatory USA Hire competency assessments.

💡 General Tips

Be specific in your resume—detail your experience with workload assessment and staff training.
Ensure your resume reflects the competencies listed in the job announcement.
Don't wait until the last minute; USA Hire assessments can take up to 3 hours to complete.
Review your application status frequently via your USAJOBS dashboard.
If you require a reasonable accommodation for the assessment, request it early in the application process.

Frequently Asked Questions

What is the primary role of a Lead Medical Support Assistant?

The Lead MSA coordinates administrative staff, oversees daily clinic workflow, assists with complex scheduling, and provides leadership and training to ensure veterans have seamless access to care.

Is this position eligible for telework?

No, this is an onsite position based at the Lebanon VAMC in Lebanon, Pennsylvania.

What happens if I miss the USA Hire assessment deadline?

Failure to complete all required assessments by the specified deadline may result in your application being disqualified from consideration.

Is this a virtual position?

No, this position is onsite in Lebanon, PA.

What is the trial period?

You will serve a 1 or 2-year trial period to evaluate your fitness for the role.

Job from Veterans Health Administration

The Veterans Health Administration is the largest integrated healthcare system in the United States. We operate under the core "I CARE" values—Integrity, Commitment, Advocacy, Respect, and Excellence. By joining our team, you become part of a legacy of service, ensuring that our veterans and their families receive the support they deserve.