Launch Your Career at West Point: Administrative Support Assistant (CYS)
Are you looking for a stable, meaningful career where your organizational skills can support those who serve? The United States Army at West Point is currently seeking an Administrative Support Assistant to join the Child and Youth Services (CYS) team at the School Age Center. This role offers not just a paycheck, but the opportunity to be part of a historic community and a mission-driven organization.
Job Responsibilities
As an Administrative Support Assistant, you are the face of the facility. Your primary duties will include:
- Greeting families and visitors with a professional and welcoming demeanor.
- Managing front-desk operations, including phone inquiries and visitor control.
- Monitoring center access to ensure the safety and security of children.
- Maintaining detailed records within the Child and Youth Management System (CYMS).
- Providing vital clerical support, such as drafting correspondence, preparing reports, and organizing files.
- Explaining program policies regarding fees, waiting lists, and enrollment to patrons.
Requirements
To be successful in this role, you must demonstrate proficiency in standard office procedures. Applicants will be evaluated based on the following:
- Resume Management: Your resume must be two pages or less.
- Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) is mandatory.
- Administrative Experience: You should demonstrate a background in managing files, drafting documents, and maintaining office records.
- Customer Service: The ability to communicate clearly and professionally with staff and families is essential.
Grade Level Comparison
| Feature | NF-02 Level | NF-03 Level |
|---|---|---|
| Core Focus | Entry/Mid Administrative | Advanced Clerical & Data |
| System Usage | Basic Office Automation | Advanced Database/CYMS |
| Communication | Standard Interaction | Business Grammar & Composition |
Salary and Benefits
This position offers a competitive hourly wage ranging from $20.56 to $29.90. Beyond the salary, working for Army Non-Appropriated Funds (NAF) comes with a significant benefits package designed to support your work-life balance:
- Financial Security: Access to 401(k) plans and retirement programs.
- Insurance: Comprehensive health and life insurance eligibility for full-time employees.
- Time Off: Accrual of paid leave and recognition of federal holidays.
- Exclusive Perks: Enjoy gym access, commissary privileges, and discounted childcare rates for your own family.
Application Tips
Applying for a federal position can be daunting, but consistency is key. Ensure your resume maps directly to the qualifications listed in this announcement. Because the hiring process uses an automated screening system, verify that your questionnaire responses align perfectly with the experience detailed in your uploaded resume. Finally, prioritize using PDF files for your documents to ensure the hiring team sees your work exactly as you intended.
Supporting our military families through administrative excellence is a noble and rewarding career path. If you are ready to bring your organizational expertise to the historic grounds of West Point, apply today to start your journey with the Department of the Army. Your contribution helps ensure that our service members can focus on their mission with the peace of mind that their children are in excellent hands.
Why This Administrative Support Assistant (Cys) (Developmental) Nf-02/03 Job Matters
Launch a meaningful career supporting military families at the historic U.S. Military Academy at West Point.
Administrative Support Assistant (Cys) (Developmental) Nf-02/03 Job Overview
Join the team at the School Age Center (SAC) in West Point, NY, as an Administrative Support Assistant. This role is vital to the mission of Child and Youth Services (CYS), providing essential office operations and customer service that ensure military families receive reliable, high-quality care for their children. This is a regular, full-time position offering a comprehensive benefits package and the opportunity to serve those who serve our country.
Requirements for Administrative Support Assistant (Cys) (Developmental) Nf-02/03
- Must be able to provide a resume of two pages or less.
- Proven experience in an office environment performing clerical and administrative tasks.
- Demonstrated ability to manage filing systems and maintain official records.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Strong verbal and written communication skills with a focus on professional customer service.
- Ability to work in a fast-paced environment requiring accuracy and attention to detail.
Preferred Qualifications for Administrative Support Assistant (Cys) (Developmental) Nf-02/03
- Prior experience utilizing automated systems for childcare operations.
- Experience equivalent to at least one year at the NF-02 level for NF-03 applicants.
- Demonstrated expertise in business communication and grammar.
Federal Benefits & Perks
- ✓Health and life insurance options
- ✓401(k) and retirement plan participation
- ✓Paid personal time off and federal holidays
- ✓Childcare fee discounts for CYS employees
- ✓On-post gym membership and recreation access
- ✓Commissary and Post Exchange shopping privileges
- ✓Discounted tickets for attractions and events
💡 How to Apply Administrative Support Assistant (Cys) (Developmental) Nf-02/03 Job & Insider Tips
Application Steps for Administrative Support Assistant (Cys) (Developmental) Nf-02/03 Job
- Prepare a resume that is strictly two pages or less.
- Create or log into your USAJOBS account.
- Locate vacancy C2SCNAFCY-26-13101500.
- Complete the online application and assessment questionnaire.
- Upload required documents (Resume, etc.) as PDFs to maintain formatting.
- Submit your complete package by the closing date of November 26, 2026.
💡 General Tips
- Ensure your resume specifically highlights how your experience aligns with the duties listed.
- Save documents as PDFs to preserve formatting and page counts.
- Double-check your email address to ensure you receive status updates.
- Use the Applicant Information Kit provided by the Army for extra guidance.
- List professional references with contact information to expedite the process.
Frequently Asked Questions
Is relocation assistance provided for this position?
No, payment of Permanent Change of Station (PCS) costs is not authorized for this role.
What is the schedule for this position?
This is a regular full-time position requiring a minimum of 40 hours per week and is eligible for full benefits.
Are there specific requirements for the resume?
Yes, federal regulations require that your resume be two pages or less and under 5MB in size.
Can I apply if I am not a military spouse?
*A: Yes, this position is open to the public.*
How long is my application active?
*A: Once you apply, your application remains eligible for consideration for new vacancies for up to 90 days.*
Do I need a security clearance?
*A: A security clearance is not required for this position, though you will be subject to suitability and fitness checks.*
Job from United States Army Installation Management Command
The U.S. Military Academy at West Point is one of the most iconic institutions in the United States. Located in the beautiful Hudson Valley, West Point provides a professional environment focused on supporting the readiness of Soldiers and their families. The Child and Youth Services (CYS) department acts as a readiness enabler, providing high-quality childcare and developmental environments for children in the military community. The Lee School Age Center is nationally accredited, reflecting a commitment to the highest standards of child development.