Launch Your Healthcare Career as an Advanced Medical Support Assistant in Indianapolis

Are you looking for a career that combines administrative precision with a meaningful mission? The Richard L. Roudebush VA Medical Center in Indianapolis is currently hiring an Advanced Medical Support Assistant to support our primary care teams. This is a unique opportunity to serve those who have served our country.

Job Responsibilities

As an Advanced Medical Support Assistant (A/MSA), you will serve as the primary link between patients and the clinical team. Your daily tasks include:

Scheduling and Outreach: Coordinating appointments, managing waitlists, and conducting patient outreach.
Clinical Support: Assisting with records management, processing outside medical referrals, and updating patient demographic data.
Communication: Acting as the first point of contact for Veterans, providing helpful, accurate, and empathetic information.
Quality Assurance: Preparing clinical reports, auditing scheduling procedures, and maintaining accurate health records in the electronic system.

Comparison: Standard vs. Advanced Medical Support Assistant

Feature	Standard MSA	Advanced MSA
Role Complexity	Routine administrative	Highly technical/clinical flow
System Access	Basic scheduling	Advanced EHR & consult management
Autonomy	High supervision	Independent prioritization
Collaboration	Department-focused	Interdisciplinary team-focused

Requirements

To be considered for this position, applicants must meet specific federal criteria:

Citizenship: Must be a U.S. Citizen.
Education: High school diploma or GED.
Experience: One year of specialized experience at the GS-5 level or equivalent.
Background: Must be able to pass a background/security check.
Compliance: Must be willing to adhere to all VA health requirements, including the seasonal flu vaccination program.

Salary and Benefits

The salary range for this position is $45,832 to $59,581 annually. Beyond the base pay, the federal government offers a robust benefits package designed to support your long-term success:

Retirement: Traditional pension plan and a 401(k)-style Thrift Savings Plan.
Time Off: Ample annual and sick leave, plus 11 paid Federal holidays.
Insurance: Extensive choice of health, vision, dental, and life insurance coverage.

Application Tips

Be Specific: Use the required mm/yyyy format for all employment history.
Detail Your Work: Clearly describe your experience with scheduling and patient record systems.
Formatting: Ensure your resume clearly states whether your past roles were full-time or part-time, including the average hours worked per week.

Working as an Advanced Medical Support Assistant at the Richard L. Roudebush VA Medical Center is more than just a job; it is a commitment to the men and women who have sacrificed for our nation. If you possess strong organizational skills and a desire to serve, we encourage you to apply before the November 2, 2026, deadline.

Why This Advanced Medical Support Assistant - Primary Care Job Matters

Join the team at the Richard L. Roudebush VA Medical Center and play a vital role in coordinating compassionate, life-changing care for our nation's heroes.

Advanced Medical Support Assistant - Primary Care Job Overview

The Department of Veterans Affairs is seeking a dedicated Advanced Medical Support Assistant (A/MSA) to join the clinical team in Indianapolis, Indiana. In this crucial administrative role, you will be the backbone of the patient care experience, ensuring that Veterans and their families receive seamless access to essential health services. You will facilitate communication between clinicians and patients, manage complex scheduling needs, and support the daily operations of a world-class teaching hospital affiliated with the Indiana University School of Medicine.

Requirements for Advanced Medical Support Assistant - Primary Care

Must be a United States citizen.
Must hold a high school diploma or GED equivalent.
Must possess at least one year of specialized experience equivalent to the GS-5 grade level.
Must be proficient in written and spoken English.
Must undergo a background and security investigation.
Must participate in the mandatory annual seasonal influenza vaccination program.
Must fulfill Selective Service registration requirements if born after 12/31/1959.

Preferred Qualifications for Advanced Medical Support Assistant - Primary Care

Advanced knowledge of complex medical scheduling systems and clinical patient portals.
Proven ability to manage multi-disciplinary patient flow and outside clinical referrals.
Comprehensive understanding of medical terminology for effective clinical collaboration.
Demonstrated ability to handle high-pressure environments while maintaining tactful and professional communication.
Proficiency in utilizing electronic health records and administrative reporting tools.

Federal Benefits & Perks

✓Federal pension plan with 5-year vesting.
✓Federal 401(k) (TSP) with up to 5% agency matching.
✓Comprehensive federal health, vision, dental, and life insurance programs.
✓Generous annual leave accrual (13-26 days) and 13 sick days per year.
✓11 paid Federal holidays annually.
✓Paid parental leave for eligible employees.
✓Childcare subsidies for qualifying families.

💡 How to Apply Advanced Medical Support Assistant - Primary Care Job & Insider Tips

Application Steps for Advanced Medical Support Assistant - Primary Care Job

Create or log in to your account at USAJOBS.
Prepare a detailed, long-form federal resume including dates of employment in mm/yyyy format and hours worked per week.
Complete the online occupational questionnaire.
Upload all required documentation, including transcripts and any applicable supporting forms (SF-50, DD-214).
Submit your application package before the deadline of November 2, 2026.

💡 General Tips

Ensure your resume explicitly maps your experience to the job requirements listed in the announcement.
If you have previous federal experience, always include the specific grade level held.
Double-check your resume for the required mm/yyyy date format to avoid disqualification.
Submit your application early to avoid last-minute technical issues.
Review your status periodically through your USAJOBS dashboard.

Frequently Asked Questions

Is veterans' preference applied to this position?

No. Under the Veterans Access, Choice and Accountability Act of 2014, veterans' preference does not apply to this specific hybrid Title 38 occupational announcement.

What kind of facility is the Indianapolis VA Medical Center?

It is a Level 1a tertiary care teaching hospital affiliated with the Indiana University School of Medicine, providing comprehensive primary and specialty care.

Can I work remotely or via telework?

No, this position is not eligible for telework or remote work; it is an on-site, in-person role.

Job from Veterans Health Administration

The Veterans Health Administration (VHA) is the largest integrated health care system in the United States. Providing care to millions of Veterans, the VHA is committed to a "Whole Health" approach—focusing on the physical, emotional, and social well-being of every patient. The Indianapolis facility serves as a major hub for clinical research, education, and patient care, often collaborating with the Indiana University School of Medicine.