Launch Your Career as a Medical Support Assistant with the VA

Are you seeking a career that combines administrative excellence with a profound sense of purpose? The Department of Veterans Affairs (VA) is looking for compassionate, organized, and skilled professionals to join the Nebraska-Western Iowa Health Care System as Medical Support Assistants (MSAs). This role is critical to the VA's mission of providing high-quality, efficient, and accessible care to our nation's Veterans.

Job Responsibilities

As an MSA, you are the face of the clinical team. Your primary responsibilities include:

Appointment Coordination: Managing complex scheduling for Veterans across various clinics.
Clinical Support: Reviewing, tracking, and responding to electronic consults and medical orders.
Patient Interaction: Serving as a professional point of contact for Veterans via phone and in-person.
Records Management: Maintaining accurate electronic health records and safeguarding patient information.

Requirements

To be eligible for this position, you must meet the following criteria:

Requirement	Description
Citizenship	Must be a U.S. Citizen
Language	Proficient in written/spoken English
Assessment	Completion of mandatory online exams
Documentation	Must provide transcripts/diplomas where applicable

Salary Overview

This position offers a competitive salary range of $36,464 to $53,486 per year. Salary placement is determined based on qualifications and experience. Employees also benefit from consistent, regular federal pay increases.

Benefits

Comprehensive Insurance: Full health, vision, dental, and life coverage.
Retirement Planning: Traditional pension and 401k-style savings with employer contributions.
Paid Time Off: Generous leave package including 13-26 days of annual leave and 13 sick days.
Family Support: Paid parental leave and available childcare subsidies.

Application Tips

Be Detailed: Ensure your resume highlights specific experience with patient scheduling or clinic operations.
Don't Forget Documentation: Include your transcripts or SF-50 forms if you are a current federal employee.
Prepare for Assessments: The USA Hire assessment is a key part of your evaluation; take it seriously and follow the instructions provided.

Working as a Medical Support Assistant at the VA is more than just a job; it is a commitment to those who have served. Apply today to join a team that values your skills and offers the stability of a federal career.

Why This Medical Support Assistant Job Matters

Join the VA Nebraska-Western Iowa team and make a tangible difference in the lives of those who served our nation while building a stable, rewarding federal healthcare career.

Medical Support Assistant Job Overview

The Veterans Health Administration is seeking dedicated professionals for the position of Medical Support Assistant (MSA) within our Care in the Community program in Omaha, Nebraska. You will serve as a vital link between Veterans and their healthcare providers, managing patient flow, appointment scheduling, and electronic clinical documentation. This role is perfect for those who possess strong organizational skills and a passion for public service, offering a unique opportunity to work in a collaborative, patient-centered environment.

Requirements for Medical Support Assistant

Must be a United States citizen.
Must be proficient in spoken and written English.
Must undergo a background and security investigation.
Must complete an online assessment.
Must register for Selective Service if male born after 12/31/1959.
Must participate in the seasonal influenza vaccination program.
Must be willing to serve a 2-year trial period.

Preferred Qualifications for Medical Support Assistant

Prior experience in medical administrative patient support or a clinical outpatient/inpatient setting.
Advanced proficiency in navigating computerized health records and patient scheduling software.
Strong knowledge of medical terminology.
Excellent customer service skills in handling sensitive patient information.
Demonstrated ability to multitask in a busy medical environment.

Federal Benefits & Perks

✓Federal health, vision, dental, and life insurance plans.
✓Comprehensive retirement program including pension and 401k-style savings.
✓Up to 50 days of paid time off per year (annual leave, sick leave, and federal holidays).
✓Paid parental leave after 12 months of service.
✓Childcare subsidy options for eligible employees.
✓Opportunities for professional development and advancement.

💡 How to Apply Medical Support Assistant Job & Insider Tips

Application Steps for Medical Support Assistant Job

Create or log into your USAJOBS account.
Prepare your resume and gather required documentation, such as transcripts or SF-50s.
Complete the online application questionnaire.
Submit your full application package before the deadline.
Monitor your email for a unique link to the required USA Hire Assessment.
Track your application status through your USAJOBS dashboard.

💡 General Tips

Ensure your resume clearly highlights your experience with medical scheduling or administrative support.
Submit all required documents, including transcripts and SF-50 forms, before the closing date to avoid disqualification.
Tailor your resume to match the specific competencies listed in the job announcement.
Complete the USA Hire Assessment as soon as possible after submission to meet the deadline.
Review your application thoroughly to ensure no information is missing.

Frequently Asked Questions

What is the primary role of a Medical Support Assistant?

MSAs provide administrative support by scheduling appointments, managing electronic medical consults, and acting as the first point of contact for Veterans accessing care.

Is relocation assistance available?

No, relocation assistance (Permanent Change of Station) is not authorized for this position.

Can I work remotely?

No, this is an onsite position located in Omaha, Nebraska, and is not eligible for telework.

What is the trial period?

As a condition of employment, you are required to serve a 2-year trial period to evaluate your fitness for federal service.

Is there an influenza vaccine requirement?

Yes, participation in the annual seasonal influenza vaccination program is mandatory for all VA Health Care Personnel.

Job from Veterans Health Administration

The Veterans Health Administration is the largest integrated health care system in the United States. Providing care to over 148,000 Veterans in the region, the NWI VAHCS is committed to excellence. Omaha, Nebraska, is consistently ranked as a top city for work-life balance and affordability, making it an ideal location to build a long-term federal career.