Become an Advanced Medical Support Assistant with the VA
Are you looking to transition your administrative skills into a career that truly makes a difference? The VA Maine Healthcare System is currently seeking passionate, detail-oriented individuals to serve as Advanced Medical Support Assistants (MSA). This position is more than just a desk job; it is a critical role in the lives of our nation's Veterans, ensuring they receive the high-quality care they earned.
Job Responsibilities
As an Advanced Medical Support Assistant, you will act as the vital link between patients and medical staff. Your daily duties will include:
- Clinic Coordination: Managing clinic profiles and ensuring accurate scheduling for a high volume of appointments.
- Patient Interaction: Acting as the primary point of contact for in-person, telephone, and electronic inquiries.
- Data Integrity: Maintaining accurate patient records, collecting insurance information, and updating demographic data.
- Care Support: Assisting with community care referrals and promoting the use of digital patient health tools like MyHealthyVet.
Requirements
To be considered for this GS-06 position, candidates must meet the following criteria:
- Citizenship: Must be a U.S. citizen.
- English Proficiency: Must be proficient in both spoken and written English.
- Experience: One year of specialized experience at the GS-05 level or equivalent in a clinical setting.
- Health Requirements: Must pass a pre-employment physical and participate in the annual seasonal influenza vaccination program.
Salary and Benefits Comparison
| Feature | Details |
|---|---|
| Salary Range | $53,279 - $69,263/year |
| Paid Time Off | 37-50 days per year |
| Retirement | Federal Pension + 401(k) Match |
| Work-Life Balance | Flexible scheduling options |
Application Tips
- Tailor Your Resume: Explicitly mention your experience in high-volume scheduling or clinical office environments.
- Don't Forget Documents: Ensure your SF-50 and any relevant transcripts are included in your submission.
- Follow Directions: The application process includes a specific questionnaire—ensure this is completed in full before the deadline.
If you are ready to serve those who have served us, a career as an Advanced Medical Support Assistant is the perfect next step. Apply today to become a part of the VA Maine Healthcare System family.
Why This Advanced Medical Support Assistant Job Matters
Join the VA Maine Healthcare System as an Advanced Medical Support Assistant and play a vital role in delivering compassionate, high-quality care to those who have served our nation.
Advanced Medical Support Assistant Job Overview
The VA Maine Healthcare System is seeking dedicated individuals to join our team as Advanced Medical Support Assistants. In this role, you will be the backbone of our administrative operations, ensuring that Veterans receive seamless care through effective scheduling, clinic management, and patient-centered communication. You will work across diverse healthcare service lines, acting as the primary point of contact for patients, clinicians, and community care providers to ensure the best possible health outcomes for our Veterans.
Requirements for Advanced Medical Support Assistant
- Must be a U.S. Citizen (non-citizens may be appointed under specific conditions).
- Must be proficient in spoken and written English.
- Must undergo and pass a background and security investigation.
- Must successfully complete a pre-employment physical evaluation.
- Participation in the annual seasonal influenza vaccination program is mandatory.
- Must be willing to serve a 1 or 2-year trial period.
- Must hold a valid, REAL ID-compliant form of identification.
- For GS-06 level: One year of specialized experience equivalent to the GS-05 grade level.
Preferred Qualifications for Advanced Medical Support Assistant
- Previous clinical experience in a hospital or private medical office setting.
- Demonstrated ability to handle a high volume of appointment scheduling annually.
- Advanced proficiency with electronic health record software (e.g., VISTA).
- Proven experience managing complex administrative tasks across multiple communication channels (phone, digital, in-person).
- Strong knowledge of medical terminology and healthcare delivery models.
Federal Benefits & Perks
- âś“Competitive salary with regular increases
- âś“Generous paid time off (37-50 days per year)
- âś“Comprehensive federal health, dental, and vision insurance
- âś“Federal pension plan and 401(k)-style retirement savings with agency matching
- âś“Up to 12 weeks of paid parental leave after one year of service
- âś“Child care subsidy for eligible employees
- âś“Opportunities for professional growth and leadership development
đź’ˇ How to Apply Advanced Medical Support Assistant Job & Insider Tips
Application Steps for Advanced Medical Support Assistant Job
- Create or log into your account at the USAJobs website.
- Prepare a detailed, long-form resume that highlights clinical or administrative experience.
- Gather necessary documentation, including your most recent SF-50 if you are a current or former federal employee.
- Complete the online occupational questionnaire.
- Submit your full application package before the closing date.
đź’ˇ General Tips
- Be specific and clear in your resume regarding your experience; avoid vague descriptions.
- Ensure all required documents, including transcripts and SF-50s, are uploaded correctly.
- Do not assume the hiring manager knows your background; detail your responsibilities clearly.
- Monitor your email for status updates after the application window closes.
- Check the status of your application by logging into your account dashboard.
Frequently Asked Questions
Is this a remote position?
No, this position is onsite in Augusta, Maine, though some telework may be available at the discretion of your supervisor.
What is the pay potential for this role?
This position is a GS-06 with a salary range of $53,279 to $69,263 per year, depending on locality-based comparability pay.
Do I need to be a veteran to apply?
No, this position is open to qualified U.S. citizens. However, we highly encourage veterans to apply.
What happens after I submit my application?
*A: Your application will be reviewed for eligibility. If referred, you may be contacted for an interview. You can track your status via your USAJobs account.*
Is there an age limit for this position?
*A: No, the VA is an equal opportunity employer focused on skill and dedication.
Job from Veterans Health Administration
The Department of Veterans Affairs (VA) is the largest integrated healthcare system in the United States. Our mission is to fulfill President Lincoln's promise: "To care for those who have served in our nation's military and for their families, caregivers, and survivors." By joining the VA Maine Healthcare System, you are aligning yourself with the "I CARE" core values: Integrity, Commitment, Advocacy, Respect, and Excellence.