Become a Guest Services Manager at Elmendorf AFB
Are you a hospitality professional looking to apply your leadership skills in a unique environment? The Pacific Air Forces is seeking a dedicated Guest Services Manager to join the 673d Force Support Squadron at Elmendorf Air Force Base in Alaska. This role is central to the mission of providing world-class lodging to service members and their families. If you excel at team management, financial operations, and providing high-quality service, this opportunity is for you.
Job Responsibilities
As a Guest Services Manager, you will handle the daily pulse of the lodging reception. Your duties will include:
- Operations Management: Overseeing reservation intake, room assignments, and front desk workflow.
- Financial Oversight: Managing cashier reports, processing payments, and conducting end-of-day audits.
- Team Leadership: Mentoring staff, setting performance standards, and handling personnel grievances.
- Guest Relations: Providing information on local services, resolving guest issues, and ensuring a welcoming environment.
Requirements
To be considered, candidates must meet specific criteria:
- Experience: Proven front desk or hospitality management experience.
- Legal: Must be of legal age for alcohol sales and hold a valid driver's license.
- Integrity: Ability to pass a Tier 1 background check and pre-employment drug screening.
| Feature | Requirement Status |
|---|---|
| Background Check | Mandatory (Tier 1) |
| Education Substitution | Not Permitted |
| Travel Requirement | No |
| Shift Schedule | 35-40 Hours/Week |
Salary and Benefits
This position offers a competitive hourly wage ranging from $25 to $32 per hour. In addition to pay, employees enjoy comprehensive benefits such as:
- Full health and life insurance options.
- A robust retirement plan and 401(k) matching.
- Paid leave and holiday pay.
- Additional incentives like shift differentials and Sunday premium pay.
How to Apply
To apply, you must utilize the official USAJobs platform. Ensure your resume highlights your specific experience in lodging and team supervision. Complete the online questionnaire accurately, as discrepancies may impact your eligibility.
Frequently Asked Questions (FAQ)
Q: What is the closing date for this position? A: All applications must be submitted by 11:59 PM EST on November 13, 2026.
Q: Is relocation assistance provided? A: No, payment for Permanent Change of Station (PCS) costs is not authorized.
Serving as a Guest Services Manager at Elmendorf AFB is more than a job; it is a vital contribution to the wellbeing of our military personnel. If you are ready to lead in a high-impact role, submit your application today.
Why This Guest Services Manager Job Matters
Elevate your career in hospitality by leading guest services at JBER's premier lodging facility with the Pacific Air Forces.
Guest Services Manager Job Overview
Join the 673d Force Support Squadron at Elmendorf AFB, Alaska, as a Guest Services Manager. This pivotal role oversees front desk operations, reservations, and guest satisfaction for military personnel and authorized travelers. You will lead a team, manage financial transactions, and ensure every guest receives exceptional service in a fast-paced, mission-critical environment.
Requirements for Guest Services Manager
- Must be able to read, speak, and write English fluently.
- Valid driver's license.
- Must meet state legal age requirements for the sale of alcoholic beverages.
- Ability to pass a Tier 1 background check.
- Must successfully complete a pre-employment drug test.
- Demonstrated experience in front desk or hotel operations (military or civilian).
- Proven capability in general clerical or cashiering duties involving complex arithmetic.
- Must be a U.S. Citizen or meet specific residency requirements for U.S. Territories.
Preferred Qualifications for Guest Services Manager
- Prior supervisory experience in a lodging environment (e.g., housekeeping, logistics, or front desk management).
- Proven ability to lead, mentor, and build high-performing teams.
- Strong conflict resolution skills and experience investigating grievances.
- Proficiency in administrative reporting and retail inventory management.
Federal Benefits & Perks
- ✓Comprehensive Health and Life Insurance
- ✓Retirement Plan and 401(k)
- ✓Paid Leave and Holiday Pay
- ✓Shift Differential and Sunday Premium Pay
- ✓Workers' Compensation
- ✓Overtime Pay eligibility
💡 How to Apply Guest Services Manager Job & Insider Tips
Application Steps for Guest Services Manager Job
- Create or log in to your USAJobs account.
- Prepare your resume detailing relevant paid or volunteer experience.
- Complete the mandatory online questionnaire.
- Gather and upload required documentation, including proof of eligibility (e.g., DD-214, transcripts, licenses).
- Submit your complete application package before the closing date of November 13, 2026.
💡 General Tips
- Ensure your resume explicitly maps your experience to the duties listed in the announcement.
- Double-check your application for completeness; incomplete submissions will be disqualified.
- List contact information for professional references clearly on your resume.
- Review your responses to the assessment questionnaire to ensure they align with your resume content.
Frequently Asked Questions
Is a security clearance required for this position?
No, a formal security clearance is not required, but you must successfully complete a Tier 1 background check and an E-Verify employment check.
Can I substitute education for experience?
No, this specific position requires functional experience in lodging or clerical operations and does not permit education substitution.
Is this a remote or telework position?
No, this role requires on-site presence at the lodging facility on Elmendorf AFB.
Job from Pacific Air Forces
The Department of the Air Force's Non-Appropriated Fund (NAF) operations provide essential Morale, Welfare, and Recreation (MWR) services to those serving in the military. Working at JBER (Joint Base Elmendorf-Richardson) offers the chance to support a vibrant community in one of the most beautiful locations in the United States.