Launch Your Career at Malmstrom AFB: Guest Services Representative
Are you looking to build a professional career in a supportive, stable, and rewarding environment? The 341st Force Support Squadron at Malmstrom Air Force Base in Great Falls, Montana, is currently hiring for a Guest Services Representative. This role is a vital part of the Inns & Suites operations, ensuring our service members and their families have a comfortable home away from home.
Job Responsibilities
As a Guest Services Representative, you are the face of the Inns & Suites. Your primary duties include:
- Reservation Management: Handling inquiries via phone, email, or in-person to secure accommodations.
- Financial Duties: Accurately calculating charges, processing payments, and conducting daily audit procedures.
- Front Desk Operations: Issuing keys, maintaining guest folios, and ensuring the lobby environment is professional and clean.
- Guest Support: Handling maintenance requests, lost and found items, and resolving guest issues with a focus on service excellence.
Requirements
To qualify, applicants must demonstrate basic clerical or cashier competency. This includes the ability to manage multiple tasks, perform basic arithmetic, and provide excellent customer service.
| Requirement Type | Criteria |
|---|---|
| Citizenship | U.S. Citizen or eligible Non-U.S. National |
| Age Requirement | Legal age for alcohol sales |
| Background Check | NACI Suitability Investigation |
| Education | High School Diploma/GED preferred |
Salary and Benefits
The position offers a competitive hourly wage of $15.47. Beyond the pay, NAF employees receive a robust benefits package that includes:
- Comprehensive Health and Life Insurance.
- 401k Retirement Savings Plan.
- Generous Annual and Sick Leave accrual.
- Access to world-class on-base amenities, including gyms, libraries, and outdoor recreation facilities.
Application Tips
Success in federal applications comes down to detail. Ensure your resume explicitly matches the 'Qualifying Experience' section of the job announcement. Do not leave out volunteer experience, as it counts toward your professional history. Always confirm your application status through your USAJobs portal after submission.
This position is an ideal entry point for individuals interested in hospitality and federal service. With a stable, full-time schedule and excellent benefits, it offers a great path for those who take pride in providing exceptional service. Apply today to begin your journey at Malmstrom Air Force Base.
Why This Guest Services Representatives Job Matters
Launch your career in Big Sky Country with the Air Force! Join the team at Malmstrom AFB as a Guest Services Representative and enjoy a comprehensive benefits package while working in a dynamic, high-support environment.
Guest Services Representatives Job Overview
The 341st Force Support Squadron at Malmstrom Air Force Base is seeking a dedicated Guest Services Representative for a full-time position. As a key member of the Inns & Suites team, you will ensure a world-class experience for our guests, handling everything from reservations and check-ins to daily financial reporting. This is an excellent opportunity to gain federal experience within a supportive community in Montana.
Requirements for Guest Services Representatives
- Must be able to read, speak, and write English fluently.
- Must meet the state and legal age requirements for the sale of alcoholic beverages.
- Ability to perform clerical and cashier duties, including handling cash and making change.
- Capacity to pass a National Agency Check with Inquiries (NACI) background investigation.
- Must be a U.S. Citizen or Non-U.S. National meeting 3-year residency requirements.
- Male applicants born after 1959 must be registered for Selective Service.
- Must be able to work flexible shifts, including evenings, weekends, and holidays.
Preferred Qualifications for Guest Services Representatives
- Prior experience in hotel hospitality or property management software.
- Proven track record in customer service and conflict resolution.
- Demonstrated reliability and punctuality in a professional office or retail setting.
- Strong organizational skills with attention to detail in financial reporting.
Federal Benefits & Perks
- ✓DoD Health Insurance
- ✓Group Life Insurance
- ✓401k Savings Plan
- ✓Paid Annual and Sick Leave
- ✓Tuition Assistance and Career Broadening
- ✓Access to base fitness centers, bowling alleys, and outdoor recreation
- ✓Performance and Incentive Awards
💡 How to Apply Guest Services Representatives Job & Insider Tips
Application Steps for Guest Services Representatives Job
- Create or log in to your USAJobs account.
- Prepare your resume detailing all relevant customer service and clerical experience.
- Gather required documents, including proof of age and any applicable eligibility documentation (e.g., DD-214).
- Complete the online questionnaire via the provided link.
- Submit your full application package before the closing date on October 31, 2026.
💡 General Tips
- Ensure your resume clearly highlights your experience with cash handling and multi-tasking.
- Double-check that all required documents, especially proof of age, are uploaded to avoid an incomplete status.
- List specific professional and personal references with full contact details.
- Sanitize sensitive documents of personal information for others before submission.
- Apply well before the deadline to ensure your documents pass the automated virus scan.
Frequently Asked Questions
Is education a substitute for experience in this role?
No, this position does not allow for education substitution; you must possess the required clerical or cashier experience.
What is the work schedule like?
This is a full-time position offering 35-40 hours per week, including potential shifts on evenings, weekends, and holidays.
Do I need security clearance?
A formal security clearance is not required; however, you must satisfactorily complete a National Agency Check with Inquiries (NACI).
Is relocation assistance provided?
No, Permanent Change of Station (PCS) costs are not authorized for this position.
Can I work from home?
No, this is an on-site position at the Malmstrom Inns & Suites.
Job from Air Force Global Strike Command
The Department of the Air Force's Non-Appropriated Fund (NAF) operations provide essential Morale, Welfare, and Recreation (MWR) services for military personnel and their families. Working at Malmstrom AFB means being part of the 'Big Sky Country' community. You will be joining an organization that values professional development, work-life balance, and career growth.