Supporting Our Heroes: Career as a Medical Support Assistant
The Department of Veterans Affairs (VA) is committed to providing world-class healthcare to those who have served in our nation's military. To deliver this care effectively, we rely on dedicated professionals who keep our clinics running smoothly. We are currently looking for a motivated Medical Support Assistant to join our team in Wilkes Barre, Pennsylvania.
Job Responsibilities
As a Medical Support Assistant, you are the face of our clinic. Your role involves a blend of administrative excellence and patient advocacy. Key responsibilities include:
- Managing patient intake and greeting individuals as they arrive.
- Coordinating complex appointment schedules across multiple medical specialties.
- Utilizing electronic health records to ensure accurate patient data.
- Assisting with the verification of insurance information.
- Serving as a primary point of contact for patients, clinical staff, and call centers.
Requirements
To be considered for this position, applicants must meet specific federal requirements, including:
- U.S. Citizenship.
- Proficiency in spoken and written English.
- A commitment to the seasonal influenza vaccination program.
- Ability to pass a background check and physical examination.
| Requirement Type | Criteria Details |
|---|---|
| Citizenship | Must be a U.S. Citizen |
| Experience | Equivalent to 1 year at GS-4 level or relevant education |
| Security | Non-sensitive/Low Risk background investigation |
| Availability | Monday to Friday, 8:00 AM - 4:30 PM |
Salary Overview
The salary for this position is competitive, ranging from $40,736 to $52,957 per year, commensurate with qualifications and agency policies.
Benefits
Employees at the VA enjoy significant benefits, including the ability to earn service credit for annual leave based on prior federal or military experience. This contributes to a robust work-life balance for our team members.
Application Tips
- Be Detailed: Use your resume to describe your specific tasks, not just your job titles.
- Include Data: Mention hours worked per week and exact start/end dates for every job.
- Prepare Documents: Have your transcripts, SF-50s, and any relevant professional certifications ready before you begin.
If you are looking for a career that combines administrative skill with a deep sense of purpose, we invite you to apply. Help us provide the care our Veterans have earned and deserve by becoming a Medical Support Assistant with the VA today.
Why This Medical Support Assistant Job Matters
Make a meaningful impact on the lives of those who served our nation by joining the Veterans Health Administration as a Medical Support Assistant.
Medical Support Assistant Job Overview
The Department of Veterans Affairs is seeking a dedicated Medical Support Assistant in Wilkes Barre, Pennsylvania. In this role, you will be the vital link between our Veterans and the clinical care they deserve. You will handle essential administrative tasks, manage complex appointment scheduling, and ensure that our clinical teams have the support required to deliver high-quality, compassionate healthcare. If you are organized, customer-focused, and eager to support the mission of serving Veterans, this role offers a rewarding opportunity to contribute to a world-class healthcare system.
Requirements for Medical Support Assistant
- Must be a U.S. Citizen.
- Must be proficient in written and spoken English.
- Must pass a pre-employment physical examination.
- Must undergo a background and security investigation.
- Must be registered with Selective Service (if male and born after 12/31/1959).
- Must participate in the seasonal influenza vaccination program.
- Must complete a 1 or 2-year trial period as a condition of employment.
Preferred Qualifications for Medical Support Assistant
- One year of experience equivalent to the GS-4 level in a medical or administrative setting.
- Proven ability to manage patient scheduling and electronic health record systems.
- Strong knowledge of medical terminology to effectively coordinate patient care.
- Demonstrated ability to navigate and update third-party insurance information systems.
- Excellent interpersonal skills for resolving patient concerns and coordinating with clinical staff.
Federal Benefits & Perks
- ✓Federal employee leave accrual based on prior experience or military service.
- ✓Opportunities for professional growth within the Department of Veterans Affairs.
- ✓Stable federal work schedule (Monday-Friday).
- ✓Potential for overtime during weekends or holidays.
- ✓Meaningful work supporting the Veteran community.
💡 How to Apply Medical Support Assistant Job & Insider Tips
Application Steps for Medical Support Assistant Job
- Log in to your USAJOBS account.
- Ensure your resume includes dates, grades, hours worked, and detailed duties for every position listed.
- Complete the online occupational questionnaire.
- Upload all required supporting documents (e.g., transcripts, SF-50s, DD-214).
- Submit your application package before the deadline on 11/04/2026.
💡 General Tips
- Be specific in your resume; avoid generalizations about your experience.
- Include contact information and supervisor names for all previous employment.
- Double-check that your transcripts are attached if you are qualifying based on education.
- Preview the assessment questionnaire early to understand the required skills.
- Monitor your email for status updates after the announcement closes.
Frequently Asked Questions
Is this a remote or telework position?
No, this is an on-site position based in Wilkes Barre, Pennsylvania. It is not eligible for virtual or telework arrangements.
What happens after I submit my application?
Once the announcement closes, your application will be reviewed for eligibility. If you are qualified, you may be placed on a referral list and contacted by the hiring office for an interview.
Job from Veterans Health Administration
The Veterans Health Administration is the largest integrated healthcare system in the United States. Our mission is to fulfill President Lincoln's promise to care for those who have served, along with their families and caregivers. Working for the VA means joining a mission-driven organization where your daily work directly impacts the well-being of America's Veterans.