Lead with Purpose: Supervisory Veterans Service Representative (Coach) Opportunity

Are you a leader with a passion for public service? The Department of Veterans Affairs (VA) is looking for a skilled professional to join our team in Seatac, Washington. As a Supervisory Veterans Service Representative (Coach), you will be at the heart of our mission to care for those who have served in our nation's military.

About the Veterans Benefits Administration

The Veterans Benefits Administration (VBA) is dedicated to providing high-quality benefits and services to veterans, their families, and survivors. Operating under the core "I CARE" values—Integrity, Commitment, Advocacy, Respect, and Excellence—we strive to deliver timely and accurate support. By joining our Seattle Regional Office, you contribute to a legacy of honoring President Lincoln's promise to our veterans.

Role and Responsibilities

In this leadership position, you will oversee the Disability Rating Activity Section (DRAS). Your primary duty is to direct and mentor a team of dedicated professionals who process complex benefit claims. Key responsibilities include:

• Workload Management: Planning, assigning, and prioritizing tasks to meet performance goals.
• Technical Authority: Serving as the final authority on complex claims and providing guidance on laws and regulations.
• Personnel Supervision: Handling performance evaluations, training needs, conflict resolution, and disciplinary actions.
• Collaboration: Acting as a liaison between the VA and external Veterans Service Organizations (VSOs) to ensure cohesive support for veterans.

Qualifications

To qualify for this GS-13 level position, you must possess one year of specialized experience at the GS-12 level. This experience must demonstrate your ability to manage federal benefits programs, interpret complex regulations, and provide technical guidance. Additionally, you must be a U.S. citizen and meet all federal time-in-grade requirements.

Comparison: Key Responsibilities

Focus Area	Primary Goal
Team Management	Maximize efficiency and morale.
Claims Processing	Ensure accuracy and legal compliance.
Stakeholder Relations	Coordinate with VSOs and external agencies.
Personnel Oversight	Mentor, train, and develop staff.

Salary and Benefits

This position offers a competitive salary ranging from $119,630 to $155,521 per year. Beyond the salary, VA employees enjoy a robust benefits package that includes:

• Insurance: Access to premium federal health and life insurance options.
• Retirement: Participation in the federal retirement system with Thrift Savings Plan (TSP) contributions.
• Work-Life Balance: Generous paid time off, including federal holidays, annual leave, and sick leave.

Application Tips

1. Respect the Limit: Ensure your resume is exactly two pages or fewer.
2. Documentation: Include your most recent non-award SF-50 and any other proof of status.
3. Clarity: Use specific results-oriented language and ensure start/end dates are included for every job listed.
4. Attention to Detail: Triple-check your application for omissions before hitting submit.

Serving as a Coach at the VBA is more than just a job; it is a commitment to excellence and to the veterans who rely on our support. If you meet the criteria and are ready to lead, we invite you to submit your application by November 2, 2026. Together, we can continue to uphold the promises made to our nation’s heroes.