Lead IT Innovation for America's Veterans
The Department of Veterans Affairs (VA) is actively recruiting for a Supervisory IT Specialist (Customer Support) to join its Office of Information Technology (OIT). This position is perfect for seasoned IT professionals looking to transition their leadership and technical skills into a mission-driven environment where technology directly impacts the care and support of our nation's Veterans.
Job Responsibilities
As a first-level supervisor, your primary responsibilities will include:
- Leadership: Planning, implementing, and evaluating IT programs.
- Operations Management: Overseeing local and wide area networks, hardware, and software deployment.
- Strategic Oversight: Acting as the primary advisor to facility leadership on IT project planning and performance metrics.
- Staff Management: Directing the work of IT staff and developing performance standards to ensure quality service delivery.
Requirements
To qualify for this position, candidates must meet specific criteria:
- Citizenship: Must be a U.S. Citizen.
- Specialized Experience: At least one year of experience equivalent to the GS-11 level, demonstrating expertise in IT operations and supervision.
- Assessment: Completion of mandatory USAHire competency-based assessments.
- Documentation: Submission of a compliant, two-page resume and relevant SF-50 documents.
Salary and Comparison
This role is classified as GS-12. Below is a snapshot of how this grade compares to standard industry expectations.
| Feature | GS-12 Position | Private Sector Equivalent |
|---|---|---|
| Salary Range | $89,508 - $116,362 | Competitive/Market Based |
| Retirement | FERS/TSP | 401(k) Match |
| Stability | High Federal Security | Dependent on Business Cycle |
| Benefits | Full Health & Pension | Varies by Employer |
Benefits
The VA offers an exceptional benefits package, including federal health coverage, retirement programs, and a focus on work-life balance through flexible scheduling options.
Application Tips
- Two-Page Limit: Ensure your resume is exactly two pages or fewer.
- Clarity: Use clear, results-focused language regarding your IT accomplishments.
- Documents: Do not omit your most recent SF-50; it is critical for time-in-grade verification.
If you are ready to combine your technical prowess with a sense of purpose, this is the career opportunity for you. Apply today to help us transform technology into a tool for better Veteran outcomes.
Why This Supervisory It Specialist (Customer Support) Job Matters
Lead the technology front at the Department of Veterans Affairs and directly impact the lives of those who served our nation.
Supervisory It Specialist (Customer Support) Job Overview
The Department of Veterans Affairs is seeking a dedicated Supervisory IT Specialist to join the Office of Information Technology (OIT). In this leadership role, you will oversee IT operations, manage technical staff, and act as a critical advisor on information management strategies. You will be responsible for ensuring seamless technology services across various facility locations, directly supporting the mission of delivering world-class care to our Veterans.
Requirements for Supervisory It Specialist (Customer Support)
- Must be a U.S. Citizen.
- Males born after 12/31/1959 must be registered with the Selective Service.
- Must pass a background and suitability investigation.
- Must complete all required USAHire assessments.
- Current Federal employees must meet 52-week time-in-grade requirements at the GS-11 level.
- One year of specialized experience in IT operations, supervision, and systems management.
Preferred Qualifications for Supervisory It Specialist (Customer Support)
- Proven experience in strategic planning, budgeting, and performance management for IT systems.
- Strong ability to lead and supervise technical staff in a fast-paced environment.
- Experience identifying and correcting system performance measures.
- Expertise in applying service management concepts for networks and IT standards.
- Excellent oral communication and problem-solving skills.
Federal Benefits & Perks
- ✓Comprehensive federal health insurance options.
- ✓Federal retirement plan (FERS) and Thrift Savings Plan (TSP).
- ✓Generous paid annual and sick leave accrual.
- ✓Competitive salary and federal pay scale advancement.
- ✓Opportunities for career growth within the Department of Veterans Affairs.
- ✓Work-life balance through potential compressed or flexible schedules.
💡 How to Apply Supervisory It Specialist (Customer Support) Job & Insider Tips
Application Steps for Supervisory It Specialist (Customer Support) Job
- Create or log into your USAJOBS account.
- Prepare a targeted, two-page resume highlighting specialized IT experience.
- Submit your complete application, including all required SF-50s and supporting documents, via USAJOBS.
- Monitor your email for a unique link to the USAHire assessment upon submission.
- Complete the USAHire assessment promptly to remain eligible for consideration.
💡 General Tips
- Your resume is strictly limited to two pages; focus on results-oriented language and relevant accomplishments.
- Clearly specify your hours worked per week for all previous roles to ensure accurate credit for specialized experience.
- Upload all required documentation, such as your most recent SF-50, at the time of application, as missing info will not be requested.
- Use the USAJOBS resume builder to ensure your formatting meets agency guidelines.
- Review the job announcement in its entirety before starting to ensure full compliance with the application process.
Frequently Asked Questions
Can I work remotely for this position?
No, this is not a remote or virtual position. The selected candidate will be assigned to a specific federal work site.
What is the maximum resume length allowed?
Per federal merit hiring guidelines, resumes must be no longer than two pages. Resumes exceeding this limit will result in immediate disqualification.
Is travel required for this role?
Yes, occasional travel may be required to support IT operations across different facilities.
Job from Deputy Assistant Secretary For Information And Technology
The VA OIT is a massive, diverse organization of over 16,000 professionals dedicated to delivering state-of-the-art technology solutions. We operate with the agility of a modern enterprise while maintaining the commitment of a public servant mission. By joining the OIT, you contribute to a seamless, unified Veteran experience.