Launch Your Federal Career as a Medical Support Assistant at Womack Army Medical Center
Are you looking to advance your career in healthcare administration within a mission-driven environment? The Defense Health Agency (DHA) is currently seeking a highly organized and motivated individual for the position of Medical Support Assistant (Office Automation) at the Womack Army Medical Center in Fort Bragg, North Carolina. This role is a vital component of the Department of Pediatrics, where you will provide essential administrative support to clinical staff and the patients they serve.
Job Responsibilities
In this role, you will be the face of the pediatric clinic. Key responsibilities include:
- Patient Coordination: Greeting patients and visitors, providing information on clinic services, and managing the check-in/check-out process.
- Records Management: Entering and updating patient data in electronic health records (EHR) and maintaining accurate medical documentation.
- Communication: Routing inquiries, telephone calls, and secure messages to the appropriate healthcare professionals.
- Scheduling: Coordinating appointments, referrals, and administrative tasks required for clinic efficiency.
Qualifications and Requirements
To qualify for this position, applicants must meet specific federal criteria. Candidates must demonstrate one year of specialized experience performing clerical or medical support tasks equivalent to the GS-04 level or higher. Alternatively, applicants may qualify through four years of post-high school education or a combination of both experience and education.
| Requirement | Description |
|---|---|
| Citizenship | Must be a U.S. Citizen |
| Typing Speed | Minimum 40 WPM |
| Experience | 1 Year Specialized (GS-04 level) |
| Probation | 1-Year Probationary Period |
Salary and Benefits
The position offers a competitive salary range of $42,538 to $55,300 per year, inclusive of locality pay. Beyond the salary, federal employees benefit from a robust compensation package, including health insurance, retirement planning (FERS), paid leave, and job security.
Application Tips
To succeed in your application, focus on clarity and compliance. The hiring agency strictly enforces a two-page limit for resumes. Ensure your experience is detailed with specific dates and weekly hours. Use plain language and clearly link your past experience to the requirements mentioned in the job announcement.
This role offers a unique opportunity to serve the military community while developing your skills in a premier medical facility. If you meet the criteria and are ready to take the next step in your career, apply through the USAJOBS portal by October 29, 2026.
Why This Medical Support Assistant (Office Automation) Job Matters
Launch your career in federal healthcare administration at the renowned Womack Army Medical Center, serving those who serve our nation.
Medical Support Assistant (Office Automation) Job Overview
The Defense Health Agency is seeking a dedicated Medical Support Assistant (Office Automation) to join the pediatric team at Womack Army Medical Center in Fort Bragg, NC. This role is essential for maintaining efficient clinic operations, acting as the primary point of contact for patients and visitors, and ensuring seamless coordination between clinical staff and families.
Requirements for Medical Support Assistant (Office Automation)
- U.S. Citizenship.
- One year of specialized experience equivalent to the GS-04 level.
- Ability to type 40 words per minute accurately.
- Successful completion of a one-year probationary period.
- Must be able to pass suitability and fitness assessments.
Preferred Qualifications for Medical Support Assistant (Office Automation)
- Experience with electronic health record (EHR) systems.
- Background in pediatric clinical office administration.
- Demonstrated ability to manage patient referrals and high-volume scheduling.
- Strong communication skills for routing patient inquiries to appropriate medical staff.
Federal Benefits & Perks
- ✓Competitive federal salary with locality pay.
- ✓Comprehensive health insurance options.
- ✓Participation in the Federal Employees Retirement System (FERS).
- ✓Paid vacation, federal holidays, and sick leave.
- ✓Opportunities for professional development within the Department of Defense.
- ✓Direct deposit of payroll.
💡 How to Apply Medical Support Assistant (Office Automation) Job & Insider Tips
Application Steps for Medical Support Assistant (Office Automation) Job
- Create or log into your USAJOBS account.
- Prepare a resume that does not exceed two pages, highlighting specific clerical and medical support experience.
- Complete the online questionnaire via the provided link.
- Upload all required documentation, including transcripts if using education to qualify.
- Submit your application package before the 11:59 PM EST deadline on October 29, 2026.
💡 General Tips
- Keep your resume strictly to two pages or less; longer resumes will be excluded.
- Ensure your resume includes specific dates (month/year) and hours worked per week for every job listed.
- Avoid using jargon or acronyms—use clear, plain language.
- Double-check your application status in your USAJOBS dashboard after submission.
- Allow sufficient time for document virus scanning after uploading.
Frequently Asked Questions
What is the key requirement for typing proficiency?
You must be a qualified typist capable of typing at least 40 words per minute based on a 5-minute sample with three or fewer errors.
Can I use education to qualify for this position?
Yes, you may substitute four years of education above high school in a relevant field for the required experience, or use a combination of education and experience.
What is the primary location for this job?
*A: The position is located at the Womack Army Medical Center in Fort Bragg, North Carolina.*
Is relocation assistance offered?
*A: No, payment for Permanent Change of Station (PCS) costs is not authorized.*
Job from Military Treatment Facilities Under Dha
The Defense Health Agency is the health care delivery arm of the Military Health System (MHS). Tasked with supporting the National Defense Strategy, the DHA oversees a massive network of military hospitals and clinics worldwide. By working here, you contribute to a system dedicated to maintaining a medically ready force and providing high-quality care to military families and beneficiaries.