Supporting Our Veterans: Medical Support Assistant Careers in Hawaii
Working for the Department of Veterans Affairs (VA) is more than just a job; it is a commitment to excellence and service. As a Medical Support Assistant (Advanced) with the VA Pacific Islands Health Care System (VAPIHCS), you become an essential link in the continuum of care for our nation’s heroes. We are currently hiring for four positions in Honolulu, offering a stable career with an attractive salary range and robust federal benefits.
Job Responsibilities
In this role, you will manage the administrative flow of healthcare delivery. Your primary duties will include:
- Scheduling Management: Coordinating clinic appointments, rescheduling, and monitoring wait lists.
- Patient Coordination: Assisting with check-ins, discharges, and transportation arrangements.
- Administrative Accuracy: Verifying provider orders, updating patient demographics, and managing insurance information.
- Team Collaboration: Communicating effectively with diverse clinical staff to ensure seamless patient care.
Requirements
To be considered for this role, you must meet the following criteria:
- Citizenship: U.S. Citizenship is mandatory.
- Education: Minimum high school diploma or GED.
- Experience: One year of specialized administrative experience equivalent to the GS-5 level.
- Proficiency: Excellent written and verbal English communication skills.
| Feature | Requirement / Detail |
|---|---|
| Salary | $61,592 - $80,070 |
| Schedule | M-F, 7:30 AM - 4:00 PM |
| Location | Honolulu, Hawaii |
| Openings | 4 |
Salary and Benefits
Beyond a competitive salary, the VA offers a comprehensive package designed to support your long-term success and well-being:
- Retirement: Federal pension and 401K with 5% matching.
- Leave: Generous annual and sick leave accrual, plus 11 paid holidays.
- Insurance: Extensive choices for health, dental, and vision coverage.
- Work-Life Balance: Access to childcare subsidies and paid parental leave.
If you are ready to apply your administrative talents in a high-impact, mission-centered environment, we encourage you to submit your application. Join us in Honolulu and help provide the world-class care that our Veterans deserve.
Why This Medical Support Assistant (Advanced) Job Matters
Serve those who served our nation in the heart of the Pacific. Join the VA Pacific Islands Health Care System as a Medical Support Assistant and impact the lives of over 130,000 Veterans.
Medical Support Assistant (Advanced) Job Overview
The Department of Veterans Affairs is seeking a dedicated Medical Support Assistant (Advanced) to join the Care in the Community (CITC) Service in Honolulu, Hawaii. In this vital role, you will be the backbone of clinic operations, ensuring our Veterans receive seamless, high-quality care. From coordinating complex appointment schedules to managing interdisciplinary communications, your work directly supports the health and well-being of the men and women who have defended our country.
Requirements for Medical Support Assistant (Advanced)
- Must be a U.S. Citizen
- Proficiency in spoken and written English
- Completion of a high school diploma or GED
- One year of specialized experience equivalent to the GS-5 grade level
- Ability to pass a background/security investigation
- Mandatory participation in the seasonal influenza vaccination program
- Completion of a 1 or 2-year trial period
Preferred Qualifications for Medical Support Assistant (Advanced)
- Advanced knowledge of medical terminology
- Experience with Electronic Wait List (EWL) management
- Expertise in interdisciplinary care delivery models
- Strong interpersonal communication skills for patient and provider engagement
- Ability to independently prioritize tasks in a fast-paced medical environment
Federal Benefits & Perks
- ✓Federal pension plan and 401K with up to 5% agency matching
- ✓Comprehensive federal health, vision, and dental insurance
- ✓Generous leave: 13-26 days of annual leave and 13 days of sick leave per year
- ✓11 paid Federal holidays
- ✓Up to 12 weeks of paid parental leave
- ✓Childcare subsidy for eligible full-time employees
- ✓Flexible career advancement opportunities within the VA system
💡 How to Apply Medical Support Assistant (Advanced) Job & Insider Tips
Application Steps for Medical Support Assistant (Advanced) Job
- Create or log into your USAJOBS account.
- Prepare a comprehensive, long-form resume and gather academic transcripts.
- Complete the mandatory online occupational questionnaire.
- Upload all required supporting documents including SF-50s if you are a current or former federal employee.
- Submit your final application package before the deadline on December 23, 2026.
💡 General Tips
- Be specific and detailed when describing your previous work experience; do not assume the hiring panel knows your daily duties.
- Clearly highlight experience that translates to administrative medical support, including volunteer work.
- Double-check your application for completeness, as missing documents may disqualify your entry.
- Ensure your resume reflects the specific KSAs (Knowledge, Skills, and Abilities) listed in the job announcement.
Frequently Asked Questions
Can I apply if I do not have a college degree?
Yes. A high school diploma or GED is the minimum educational requirement for this position.
Is this position eligible for telework?
Ad hoc telework may be authorized at the supervisor's discretion, but this is primarily an on-site position.
What is the work schedule for this role?
The typical schedule is Monday through Friday, from 7:30 AM to 4:00 PM.
Job from Veterans Health Administration
The VA Pacific Islands Health Care System is a critical healthcare provider, serving over 130,000 Veterans across a vast geographic area. Operating eight community-based outpatient clinics (CBOCs), the VAPIHCS is dedicated to the mission of fulfilling President Lincoln’s promise to care for those who have served and their families. Joining our team means joining a mission-driven organization that values compassion, integrity, and clinical excellence.