Launch Your Healthcare Career as a Medical Support Assistant in Pocatello
Are you looking for a career that combines administrative expertise with a meaningful mission? The Department of Veterans Affairs is seeking a highly organized and compassionate Medical Support Assistant (MSA) to join the team at the Pocatello Community Based Outpatient Clinic in Idaho. This role is a fantastic opportunity for individuals looking to make a difference in the lives of our nation's Veterans.
Job Responsibilities
As an MSA, you are the backbone of the clinical front office. Your daily tasks will include:
- Patient Engagement: Welcoming Veterans, checking them in, and directing them to their appointments.
- Communication: Managing high-volume telephone lines, faxes, and scanning important documentation.
- Scheduling: Utilizing VHA software to coordinate patient appointments, consults, and rescheduling requests.
- Records Management: Ensuring patient demographics and insurance information are accurate and up to date.
- Problem-Solving: Identifying and resolving administrative issues to ensure a smooth clinic workflow.
Requirements
You must meet specific criteria to be considered for this GS-5 role:
- Citizenship: You must be a U.S. Citizen.
- Experience: Six months of clerical or customer service experience, or one year of education beyond high school.
- Skills: Proficiency in English and the ability to operate office automation software.
- Health Standards: Ability to pass a TB test and compliance with the influenza vaccination program.
Salary and Benefits Comparison
| Feature | Details |
|---|---|
| Salary Range | $52,985 - $68,881 |
| Paid Time Off | 37-50 Days (Combined leave/sick/holiday) |
| Retirement | Pension + 401K with 5% Match |
| Parental Leave | 12 Weeks Paid |
Application Tips
- Customize Your Resume: Clearly describe your previous duties related to administrative support or patient interactions.
- Mind the Deadlines: Ensure your application is submitted by 11:59 PM ET on the closing date.
- Prepare for Assessments: You will likely need to take an online assessment. Take this seriously, as it is a significant part of the selection process.
Are benefits available for this position?
Yes, federal employees receive a top-tier benefits package, including health insurance, retirement planning, and significant leave accrual.
If you have a heart for service and a knack for organization, this Medical Support Assistant position is the perfect next step. Apply today to help us uphold President Lincoln's promise to those who have served our nation.
Why This Medical Support Assistant Job Matters
Join the Veterans Health Administration in Pocatello and provide vital support to those who have served our nation. Become a key part of our clinical team!
Medical Support Assistant Job Overview
The Salt Lake City VA Health Care System is seeking a dedicated Medical Support Assistant to join the Pocatello Community Based Outpatient Clinic. In this role, you will be the first point of contact for Veterans, providing exceptional customer service and administrative coordination to ensure the smooth delivery of healthcare services. You will handle patient scheduling, verify insurance details, and collaborate with clinical staff to manage daily clinic workflows effectively.
Requirements for Medical Support Assistant
- U.S. Citizenship
- Proficiency in written and spoken English
- Minimum of 6 months experience in clerical, office, or customer service roles OR 1 year of education above high school
- Must pass a TB examination
- Participation in the seasonal influenza vaccination program
- Completion of a background and security investigation
- Ability to complete an online assessment
Preferred Qualifications for Medical Support Assistant
- Experience navigating electronic health records and medical scheduling software
- Advanced knowledge of medical terminology
- Demonstrated ability to handle sensitive patient data (PII) with discretion
- Experience in a fast-paced medical inpatient or outpatient setting
- Strong interpersonal skills for interacting with diverse patient populations
Federal Benefits & Perks
- ✓Comprehensive health, vision, and dental insurance
- ✓Federal pension plan and 401k with agency matching
- ✓Generous paid time off (37-50 days including holidays and sick leave)
- ✓12 weeks of paid parental leave
- ✓Childcare subsidies for eligible families
- ✓Career advancement and training opportunities
💡 How to Apply Medical Support Assistant Job & Insider Tips
Application Steps for Medical Support Assistant Job
- Create or log into your USAJOBS account.
- Prepare your resume and supporting documents (transcripts, SF-50 if applicable).
- Complete the online application and questionnaire before the closing date.
- Submit your application through the official portal.
- Complete the mandatory online assessments if prompted via email notification.
- Monitor your status through the USAJOBS dashboard.
💡 General Tips
- Be specific in your resume; do not leave the hiring team to guess your level of experience.
- Ensure all educational documents are attached if you are using them to qualify.
- Set aside at least three hours for the online assessment; it is a critical step in the evaluation.
- Check your email regularly for updates or requests for additional documentation.
- Double-check that your documents are readable and current.
Frequently Asked Questions
What is the salary range for this position?
The salary for this Medical Support Assistant position ranges from $52,985 to $68,881 per year.
Is this a remote position?
No, this is not a virtual or remote position. It requires on-site work at the Pocatello Community Based Outpatient Clinic.
What happens after I apply?
Once the announcement closes, your application will be reviewed for eligibility. If you are qualified, you may be referred to the hiring manager for an interview.
Is prior experience in a VA hospital required?
No, while it is helpful, the VA welcomes candidates with general administrative or medical office experience who possess the necessary KSAs.
Job from Veterans Health Administration
The Veterans Health Administration (VHA) is the largest integrated healthcare system in the United States, providing comprehensive care to Veterans. The Salt Lake City VA Health Care System, which manages the Pocatello clinic, prides itself on excellence in research, education, and patient care. Working here means joining a team dedicated to the core values of integrity, commitment, advocacy, and respect.