Become a Leader in Veteran Healthcare: Supervisory Medical Support Assistant
The Department of Veterans Affairs (VA) is committed to providing world-class healthcare to the men and women who have served our country. To fulfill this mission, we are seeking a dedicated and experienced Supervisory Medical Support Assistant to join our team in Phoenix, Arizona. If you are a leader who thrives in a collaborative, patient-centered environment, this could be your next career milestone.
Job Responsibilities
As a Supervisory Medical Support Assistant, you are the backbone of the administrative team. Your duties will include:
- Team Leadership: Supervising Lead and Advanced Medical Support Assistants, including training, performance evaluations, and conflict resolution.
- Operations Management: Coordinating scheduling activities, maintaining accurate records, and ensuring policy compliance across the unit.
- Data Analysis: Extracting and analyzing performance data to provide actionable reports to senior management.
- Budgeting: Managing fiscal matters and identifying resource or equipment needs to ensure the team has the tools to succeed.
- Communications: Serving as a primary facilitator between medical staff and the administrative unit to ensure quality care.
Requirements
To be eligible for this position, you must meet the following baseline criteria:
- U.S. Citizenship.
- English language proficiency (written and spoken).
- High school diploma or GED.
- Ability to pass a background check and complete a trial period.
Salary and Benefits
Working for the federal government comes with a robust compensation package designed to support your long-term success.
| Benefit Category | Details |
|---|---|
| Salary Range | $58,455 – $75,989/year |
| Paid Time Off | 13-26 days annual + 13 days sick leave |
| Holidays | 11 Paid Federal Holidays |
| Parental Leave | Up to 12 weeks of paid leave |
| Retirement | Pension + 401K/TSP matching |
Application Tips
The VA uses a competitive, merit-based hiring process. To stand out, ensure your resume highlights your supervisory experience specifically in clinical or patient-support settings. Use clear, descriptive language for your accomplishments—don't just list tasks, explain how you achieved results and improved efficiency.
Join us in Phoenix and help shape the future of Veteran care. By providing the administrative leadership required to run our Specialty Consult Team, you are directly contributing to the well-being of the Veterans who rely on us every day. Apply today to begin your journey with the VA.
Why This Supervisory Medical Support Assistant Job Matters
Lead a dedicated team in providing life-changing care to our nation’s heroes. Join the Carl T. Hayden VA Medical Center as a Supervisory Medical Support Assistant and make a tangible difference in Veterans' health outcomes.
Supervisory Medical Support Assistant Job Overview
The Department of Veterans Affairs is seeking a highly skilled Supervisory Medical Support Assistant to join the Health Administration Service at the Carl T. Hayden Veterans Health Administration in Phoenix, Arizona. In this role, you will oversee the daily operations of the Coordination and Scheduling Center (CSC) Specialty Consult Team. Your leadership will ensure that Veterans receive efficient, compassionate, and high-quality administrative support as part of a Whole Health System of care.
Requirements for Supervisory Medical Support Assistant
- Must be a United States citizen.
- Proficiency in both written and spoken English.
- Must be registered with the Selective Service if male and born after December 31, 1959.
- Completion of a high school diploma or GED equivalent.
- Must pass background and security investigations.
- Participation in the annual seasonal influenza vaccination program is mandatory.
- Must complete a 1 or 2-year trial period as a condition of employment.
Preferred Qualifications for Supervisory Medical Support Assistant
- One year of specialized experience at the GS-7 grade level leading or supervising medical support staff.
- Demonstrated ability to perform personnel management duties, including hiring, training, and performance evaluations.
- Experience in fiscal management, including forecasting resource and equipment needs.
- Ability to analyze data and provide reports to senior management to track performance metrics.
- Strong interpersonal skills to resolve complex problems in a fast-paced medical environment.
Federal Benefits & Perks
- ✓Federal pension (5-year vesting)
- ✓401K equivalent (Thrift Savings Plan) with up to 5% agency matching
- ✓Federal health, vision, dental, and life insurance
- ✓Generous paid time off (up to 26 days of annual leave and 13 days of sick leave)
- ✓11 paid Federal holidays per year
- ✓Up to 12 weeks of paid parental leave
- ✓Child care subsidies for qualifying families
💡 How to Apply Supervisory Medical Support Assistant Job & Insider Tips
Application Steps for Supervisory Medical Support Assistant Job
- Create or log into your USAJOBS account.
- Prepare a detailed, long-form resume.
- Gather supporting documentation including SF-50 (if applicable) and transcripts.
- Access the online questionnaire via the provided link.
- Complete the questionnaire and upload all required documents.
- Submit your application package before the deadline on October 30, 2026.
💡 General Tips
- Be specific and clear in your resume; do not leave the hiring team to guess about your past responsibilities.
- Include all volunteer experience as it can be used to demonstrate key competencies.
- Double-check your document uploads; missing required items like the SF-50 can lead to an incomplete application.
- Use the provided online status tracker in your USAJOBS dashboard to monitor your application progress.
Frequently Asked Questions
Is this a remote or telework position?
No, this is an onsite position located at the Carl T. Hayden VA Medical Center in Phoenix, AZ.
What is the 30-day hiring model?
It is a streamlined process designed by the VA to speed up hiring timelines, ensuring applicants receive quicker feedback and faster entry on duty.
What is the trial period?
As a new federal employee, you will serve a 1 to 2-year trial period to demonstrate your fitness for the role and your alignment with the agency's goals.
Can I use foreign education?
Yes, provided you include a Certificate of Foreign Equivalency with your transcript to prove your degree meets U.S. standards.
Job from Veterans Health Administration
The Carl T. Hayden Veterans Health Administration is part of a national network dedicated to the "Whole Health" model of care. This approach prioritizes not just treating symptoms, but creating personalized health plans that honor the Veteran's journey and community. As an employee here, you are an essential partner in a system built on compassion and clinical excellence.