Launch Your Career: Advanced Medical Support Assistant at the VA
The Department of Veterans Affairs (VA) is committed to providing world-class care to those who have served in our nation's military. An essential part of this commitment is the administrative team that ensures clinics run smoothly and Veterans receive timely access to services. If you are a detail-oriented professional with a passion for healthcare coordination, the Advanced Medical Support Assistant (AMSA) position in North Little Rock, Arkansas, offers a rewarding career path.
Job Responsibilities
As an AMSA, you serve as the backbone of the clinical administrative process. Your daily duties will include:
- Managing appointment scheduling for multiple outpatient and inpatient clinics.
- Collaborating with an interdisciplinary team, including physicians, nurses, and social workers.
- Handling patient check-ins and managing automated call distribution systems.
- Resolving patient concerns to ensure a high standard of service.
- Monitoring clinical workload reports to ensure compliance with VA directives.
Requirements
To be considered for this role, you must meet the following baseline standards:
- Citizenship: You must be a U.S. citizen.
- Education: A high school diploma or GED is required.
- Language: Must be proficient in spoken and written English.
- Clearance: Ability to pass a background check and physical examination.
| Feature | Details |
|---|---|
| Salary Range | $45,409 - $59,031 |
| Grade Level | GS-06 |
| Schedule | Monday - Friday, 8:00 AM - 4:30 PM |
| Location | North Little Rock, AR |
Salary and Benefits
Beyond a competitive salary, the VA offers one of the most comprehensive benefits packages in the country. Employees benefit from:
- Generous Paid Leave: Between 13-26 days of annual leave and 13 days of sick leave annually.
- Insurance: Access to the Federal Employees Health Benefits (FEHB) program, including life and dental.
- Retirement: A dual-track retirement system featuring a pension plan and the Thrift Savings Plan (TSP) with agency matching.
- Work-Life Balance: Access to paid parental leave and childcare subsidy programs for qualified families.
Application Tips
Your resume is your primary representation to the hiring committee. Ensure you document your experience clearly, stating hours worked per week for every position. Because the VA uses a structured evaluation process, avoid leaving gaps in your employment history and clearly map your skills to the Knowledge, Skills, and Abilities (KSAs) listed in the job description.
Serving our Veterans is a profound honor. If you are ready to contribute your skills to an organization that values integrity, commitment, and excellence, consider applying to be an Advanced Medical Support Assistant today. Your work will directly impact the comfort and health of those who sacrificed so much for our nation.
Why This Medical Support Assistant (Advanced) Job Matters
Make a difference in the lives of our nation's heroes by joining the Central Arkansas Veterans Healthcare System as an Advanced Medical Support Assistant.
Medical Support Assistant (Advanced) Job Overview
The Department of Veterans Affairs is seeking a dedicated professional to serve as an Advanced Medical Support Assistant (AMSA) within the Physical Medicine and Rehabilitation Service. In this role, you will play a critical part in ensuring Veterans receive timely and compassionate care by managing complex administrative functions, patient flow, and clinical scheduling. You will work within an interdisciplinary team at the North Little Rock facility to facilitate seamless healthcare delivery.
Requirements for Medical Support Assistant (Advanced)
- U.S. Citizenship status.
- Proficiency in written and spoken English.
- Successful completion of a background/security investigation.
- Passing a pre-employment physical evaluation.
- Participation in the seasonal influenza vaccination program.
- Successful completion of a trial period (1-2 years).
- Registration with the Selective Service for males born after December 31, 1959.
- Possession of a high school diploma or GED.
Preferred Qualifications for Medical Support Assistant (Advanced)
- Direct experience scheduling multiple clinics for diverse medical providers.
- Demonstrated ability to manage and set up telehealth appointments.
- Experience with accurate clinical documentation and phone call logs.
- Proficiency in advanced hospital software and computer systems.
- Proven experience in interdisciplinary care coordination models.
Federal Benefits & Perks
- ✓Competitive federal salary with regular increases.
- ✓13-26 days of annual leave and 13 days of sick leave per year.
- ✓11 paid Federal holidays.
- ✓Up to 12 weeks of paid parental leave after 12 months.
- ✓Childcare subsidies for eligible employees.
- ✓Comprehensive health, vision, dental, and life insurance options.
- ✓Federal pension and 401(k)-style retirement savings with agency matching.
💡 How to Apply Medical Support Assistant (Advanced) Job & Insider Tips
Application Steps for Medical Support Assistant (Advanced) Job
- Log in or create an account on USAJobs.
- Prepare your long-form resume ensuring it includes job titles, descriptions of duties, start/end dates, and average weekly hours.
- Complete the occupational questionnaire online.
- Upload required documents, including SF-50 forms for current/former federal employees.
- Review your application and submit via the Apply Online button.
- Monitor your email for status notifications.
💡 General Tips
- Ensure your resume specifies 'hours per week' for every position listed to receive full credit.
- Tailor your resume to highlight the specific Knowledge, Skills, and Abilities (KSAs) requested in the job announcement.
- Double-check that your application package includes all required supporting documents before the deadline.
- Use the USAJobs status tracker to stay updated on your application's progress.
Frequently Asked Questions
Is this position eligible for telework?
No, this is an onsite position and is not eligible for telework.
What is the primary work location?
The position is located at the Central Arkansas Veterans Healthcare System, primarily within the Orthotic, Prosthetic, Pedorthic Clinical Service in North Little Rock, AR.
Is there a trial period for this job?
Yes, successful candidates are required to complete a 1 or 2-year trial period to evaluate performance and conduct.
Do I need a degree for this position?
No, a high school diploma or GED is the minimum education requirement, though relevant experience is essential for the GS-06 level.
Job from Veterans Health Administration
The Central Arkansas Veterans Healthcare System (CAVHS) is a premier healthcare provider serving Veterans across the state. With campuses in Little Rock and North Little Rock, CAVHS focuses on a whole-health approach, providing everything from primary care to specialized rehabilitation services. Working here means joining a mission-driven team dedicated to excellence and compassion.