Launch Your Healthcare Career as a Medical Support Assistant in Ann Arbor
Are you looking for a career that combines administrative expertise with a noble mission? The Department of Veterans Affairs (VA) is currently hiring a Medical Support Assistant (MSA) at the LTC Charles S. Kettles VA Medical Center in Ann Arbor, Michigan. This role is essential for ensuring that those who have served our country receive the high-quality, compassionate care they deserve. If you are organized, tech-savvy, and dedicated to excellence, we invite you to apply.
Job Responsibilities
As an MSA, you are the face of the clinical office. Your primary responsibilities include:
- Scheduling Management: Organizing inpatient and outpatient appointments while interpreting provider orders.
- Patient Communication: Managing sensitive patient information and communicating clearly with Veterans and medical staff.
- Clinical Support: Preparing for clinic visits, monitoring wait lists, and verifying insurance and demographic data.
- Independent Problem Solving: Troubleshooting administrative bottlenecks and ensuring the clinic workflow remains efficient.
Requirements
To qualify for this position, you must be a U.S. citizen and demonstrate proficiency in English. Candidates must be able to navigate computer systems and office equipment with ease. A high school diploma or equivalent is required. For higher grade levels (GS-4 and GS-5), you must possess specific specialized experience in medical support roles or additional education.
Salary Overview
The pay scale for this position ranges from $40,110 to $63,877 per year, depending on experience and qualifications.
Grade Comparison Table
| Grade Level | Requirements | Key Focus |
|---|---|---|
| GS-3 | High School Diploma/GED | Foundational support |
| GS-4 | 1 Year Experience or Education | Increased complexity |
| GS-5 | 1 Year Experience or 2 Years Education | Independent patient care support |
Benefits
Employees of the Veterans Health Administration enjoy a robust benefits package, including:
- Competitive federal salary.
- Health, dental, and vision insurance options.
- Retirement benefits via the Thrift Savings Plan (TSP).
- Paid annual and sick leave.
- Opportunities for career advancement in the federal government.
Application Tips
- Be Detailed: Ensure your resume explicitly states your previous administrative experience.
- Complete All Assessments: The online USA Hire assessment is a required component—don't miss the deadline.
- Verify Documentation: Ensure your transcripts and supporting documents are submitted correctly to avoid delays.
Serving as a Medical Support Assistant is more than just a job; it is a way to contribute to the health and well-being of our nation’s heroes. If you are ready to make an impact in the Ann Arbor community, submit your application today.
Why This Medical Support Assistant Job Matters
Launch your career in patient care at the LTC Charles S. Kettles VA Medical Center—where your administrative expertise supports the heroes who served our nation.
Medical Support Assistant Job Overview
The Veterans Health Administration is seeking a dedicated Medical Support Assistant (MSA) to join the Clinical Access Management Service in Ann Arbor, Michigan. In this pivotal role, you will be the backbone of clinic operations, ensuring that Veterans receive seamless, compassionate, and efficient medical care. You will work within a Whole Health System model, collaborating with physicians, nurses, and clinicians to coordinate patient visits and maintain high-quality administrative records. This position offers the chance to make a tangible difference in the lives of those who have served.
Requirements for Medical Support Assistant
- U.S. Citizenship is required.
- Must be proficient in both written and spoken English.
- Males born after 12/31/1959 must be registered with the Selective Service.
- Subject to a successful background and security investigation.
- Commitment to the annual seasonal influenza vaccination program.
- Completion of a 2-year trial period.
- Ability to operate office automation equipment and navigate medical software.
Preferred Qualifications for Medical Support Assistant
- Experience in a medical inpatient or outpatient setting.
- Advanced proficiency in medical terminology and diagnostic codes.
- Demonstrated ability to manage complex scheduling in a high-volume clinic.
- Strong interpersonal skills for handling sensitive patient information and diverse populations.
Federal Benefits & Perks
- âś“Competitive federal salary structure.
- âś“Comprehensive federal health insurance options.
- âś“Generous annual leave and sick leave accrual.
- âś“Federal retirement savings plan (TSP).
- âś“Opportunities for professional development and training.
- âś“Supportive work environment dedicated to Whole Health.
đź’ˇ How to Apply Medical Support Assistant Job & Insider Tips
Application Steps for Medical Support Assistant Job
- Create or log into your account at the USAJOBS portal.
- Prepare your long-form resume and gather necessary documents like transcripts or SF-50s.
- Complete the online application and questionnaire through the provided agency link.
- Submit your application and all supporting documentation before the closing date.
- Monitor your email for a unique link to complete the required USA Hire Assessments.
- Track your application status via your USAJOBS account.
đź’ˇ General Tips
- Be specific: Describe your experience in detail to ensure we accurately evaluate your skills.
- Check your documents: Ensure your transcripts and certifications are clear and up-to-date.
- Meet the deadline: Submit all materials, including the online assessment, well before the closing date.
- Leverage the Resource Center: Use the USA Hire Applicant Resource Center for practice materials.
- Check your status: Regularly log into your account to track your progress and view notifications.
Frequently Asked Questions
What does a Medical Support Assistant do?
MSAs provide critical administrative support, including scheduling appointments, verifying insurance, updating patient demographics, and coordinating with clinical staff to ensure seamless patient care.
Is this position eligible for telework?
No, this is an onsite position located at the LTC Charles S. Kettles VA Medical Center and does not offer telework or remote options.
Can I qualify if I don't have medical experience?
The entry-level GS-3 position does not require previous specialized experience, provided you meet the basic high school/GED education requirements. Higher grades require specific, creditable experience.
What is the trial period?
All new hires serve a 2-year trial period to evaluate performance and professional fitness.
Is there an influenza vaccination requirement?
Yes, participation in the annual influenza vaccination program is mandatory for all VHA health care personnel.
Job from Veterans Health Administration
The Veterans Health Administration is the largest integrated health care system in the United States. Our mission is to honor America’s Veterans by providing exceptional care. We utilize a "Whole Health" approach that focuses on the individual’s needs, well-being, and community, creating a personalized health journey for every Veteran.