Become a Medical Support Assistant (Advanced) with the VA in Cleveland

The VA Northeast Ohio Healthcare System is currently looking for a motivated and detail-oriented Medical Support Assistant (Advanced) to join our team in Cleveland. If you are passionate about helping Veterans and possess strong administrative and communication skills, this could be the perfect career move for you. You will play a crucial role in our Patient Transfer Center, ensuring that our clinical teams and patients remain connected and supported.

Job Responsibilities

In this role, you will be the backbone of clinic operations. Key duties include:

Scheduling and managing complex patient appointments.
Monitoring clinic utilization reports to ensure access to care.
Collaborating with interdisciplinary teams, including physicians, nurses, and social workers.
Managing electronic health records and tracking follow-up orders.
Providing professional communication to Veterans and internal staff.

Requirements

To be considered for this position, applicants must meet several criteria, including U.S. Citizenship, proficiency in English, and background check clearance. You must also have one year of experience equivalent to the GS-5 level, demonstrating your ability to handle medical documentation and patient-facing responsibilities.

Salary Overview

This position is compensated within the following range:

Grade	Salary Range (Per Year)
GS-6	$47,414 - $61,638

Benefits

Working for the VA offers a robust benefits package, including:

Comprehensive health and life insurance.
Retirement plans.
Generous leave accrual programs.
A supportive mission-driven work environment.

Application Tips

Be Precise: Use clear, specific language in your resume to describe your experience.
Check Documents: Ensure all SF-50s and transcripts are uploaded correctly.
Assessments: Prioritize the USA Hire assessments once you receive your link.

Serving our nation’s Veterans is a rewarding mission. If you are ready to contribute your skills to the VA Northeast Ohio Healthcare System, apply today via the USAJOBS platform.

Why This Medical Support Assistant (Advanced) Job Matters

Make a meaningful impact on the lives of those who served our country by joining the Patient Transfer Center team at the VA Northeast Ohio Healthcare System.

Medical Support Assistant (Advanced) Job Overview

The VA Northeast Ohio Healthcare System is seeking a dedicated Medical Support Assistant (Advanced) to provide exceptional administrative and coordination support within the Patient Care Administrative Service. This role is essential for maintaining efficient patient flow, facilitating communication between clinical teams and patients, and ensuring that our Veterans receive the high-quality, seamless care they deserve.

Requirements for Medical Support Assistant (Advanced)

Must be a U.S. Citizen.
Completion of a high school diploma, GED, or state-recognized proficiency certificate.
Proficiency in written and spoken English.
Subject to background and security investigations.
Must undergo mandatory online assessments.
Must participate in the seasonal influenza vaccination program as a condition of employment.
Must register with the Selective Service if male and born after 12/31/1959.
Must serve a 1 or 2-year trial period.

Preferred Qualifications for Medical Support Assistant (Advanced)

One year of specialized experience equivalent to the GS-5 grade level.
Expertise in medical terminology and clinical diagnosis procedures.
Advanced proficiency with electronic health record systems and appointment scheduling software.
Proven ability to manage patient flow, including referrals and follow-up care.
Strong communication skills for interacting with interdisciplinary clinical teams.
Ability to prioritize complex administrative tasks in a fast-paced medical environment.

Federal Benefits & Perks

✓Comprehensive federal health insurance options.
✓Competitive salary based on GS-6 pay scales.
✓Opportunities for professional development and training.
✓Participation in the Federal Employees Retirement System (FERS).
✓Accrual of annual and sick leave, with potential for service-based leave credit.
✓Supportive work environment dedicated to the Whole Health System of care.

💡 How to Apply Medical Support Assistant (Advanced) Job & Insider Tips

Application Steps for Medical Support Assistant (Advanced) Job

Create or log in to your USAJOBS account.
Review the full vacancy announcement thoroughly.
Prepare your resume, ensuring it includes month/year for previous roles.
Download and complete the required standard Clinical Resume Document.
Submit your application and all supporting documentation, such as transcripts or SF-50s, before the closing date.
Complete the mandatory online assessments if prompted after initial submission.
Monitor your status via the USAJOBS portal.

💡 General Tips

Be specific in your resume; ensure your experience directly relates to the competencies listed in the job description.
Double-check that all required documents are attached before the deadline, as incomplete packages will not be considered.
Set aside at least three hours for the online assessments, though you can save your progress if needed.
Ensure your identification documents comply with REAL ID requirements.
Tailor your resume to highlight your experience with medical scheduling and interdisciplinary communication.

Frequently Asked Questions

What is the primary role of a Medical Support Assistant (Advanced) at the VA?

You will be responsible for coordinating patient appointments, managing electronic health records, assisting with clinical communication, and supporting the interdisciplinary team to ensure smooth patient care transitions.

Is this a remote or telework-eligible position?

No, this is an onsite position located in Cleveland, Ohio, and does not offer telework options.

What if I do not have a college degree?

A college degree is not required; the minimum education requirement is a high school diploma or equivalent.

Is this position eligible for remote work?

*A: No, this is an onsite position based at our medical facility in Cleveland.*

Is a vaccine required?

*A: Yes, annual seasonal influenza vaccination is a condition of employment for VHA personnel.*

Job from Veterans Health Administration

The Department of Veterans Affairs (VA) is dedicated to fulfilling President Lincoln’s promise to care for those who have served in our nation's military. The VA Northeast Ohio Healthcare System serves over 124,000 Veterans across 21 counties, providing comprehensive care ranging from primary health services to specialized research centers like the Cleveland FES Center.