Lead with Purpose: Supervisory Veterans Service Representative Opportunity in Atlanta
Are you a seasoned leader with a passion for public service? The Department of Veterans Affairs (VA) is looking for a dedicated professional to join the Atlanta Regional Benefit Office as a Supervisory Veterans Service Representative (Assistant Veterans Service Center Manager). This is your chance to lead high-performing teams, shape division policies, and ensure that those who served our country receive the support and benefits they have earned.
Job Responsibilities
In this supervisory role, you will be responsible for the day-to-day operations of the Veterans Service Center. Your core duties will include:
- Operational Oversight: Planning, organizing, and directing division work methods to ensure efficiency.
- Technical Authority: Making high-level decisions on complex, critical claims that have significant liability implications.
- Staff Management: Mentoring employees, managing performance, and handling labor relations.
- Strategic Planning: Forecasting workload requirements to ensure adequate staffing, funding, and resources.
- Stakeholder Relations: Building partnerships with Congressional offices, the White House, and local stakeholders.
Requirements
To be considered, candidates must demonstrate specialized experience equivalent to at least the GS-13 grade level. You must provide a 2-page resume and your two most recent performance appraisals. Key qualifications include:
- Knowledge of veteran benefit laws and compensation programs.
- Proven ability to lead projects and manage complex claims processing.
- Strong communication and conflict management skills.
| Feature | Requirement Detail |
|---|---|
| Location | Atlanta, GA |
| Salary | $125,776 - $163,514 |
| Experience Level | GS-14 |
| Education | No specific substitution at this grade |
| Telework | Situational/Ad-hoc only |
Salary and Benefits
This position offers a competitive salary ranging from $125,776 to $163,514 annually. Beyond the paycheck, federal employees enjoy an industry-leading benefits package including federal health insurance, a robust retirement pension, and the Thrift Savings Plan (TSP) with government matching.
Application Tips
- Adhere to the Page Limit: The 2-page resume limit is strictly enforced.
- Specify Your Experience: Always include the grade level for federal roles held.
- Prepare for Assessments: Be ready to complete the USA Hire Assessments—set aside two hours for the best experience.
Serving as a Supervisory Veterans Service Representative is more than just a job; it is a commitment to the men and women who have served in our military. If you are ready to bring your leadership skills to the VA in Atlanta, we encourage you to review the full requirements and submit your application package before the deadline.
Why This Supervisory Veterans Service Representative (Avscm) Job Matters
Advance your leadership career with the VA and make a lasting impact on those who served. We are seeking a dedicated leader to guide claims operations and support our nation's heroes in Atlanta.
Supervisory Veterans Service Representative (Avscm) Job Overview
The Veterans Benefits Administration (VBA) at the Atlanta Regional Benefit Office is looking for an experienced professional to serve as a Supervisory Veterans Service Representative (Assistant Veterans Service Center Manager). In this role, you will play a pivotal part in managing division operations, overseeing complex claims processing, and ensuring veterans and their families receive the high-quality service they deserve. You will lead staff, develop policies, and act as a key technical advisor, helping to uphold the VA's 'I CARE' mission of Integrity, Commitment, Advocacy, Respect, and Excellence.
Requirements for Supervisory Veterans Service Representative (Avscm)
- Must be a U.S. Citizen.
- Must meet time-in-grade requirements (52 weeks at the GS-13 level for GS-14).
- Must submit a 2-page resume clearly detailing specialized experience and federal grade levels.
- Must provide the two most recent performance appraisals.
- Must provide valid SF-50 forms proving status and time-in-grade.
- Males born after 12/31/1959 must be registered with the Selective Service.
- Must undergo and pass a background/security investigation.
- Successful completion of a 1-year supervisory probationary period.
Preferred Qualifications for Supervisory Veterans Service Representative (Avscm)
- Comprehensive knowledge of veteran benefit programs and VBA business lines.
- Demonstrated experience in managing performance-based actions and labor relations.
- Expertise in project management and claims/appeals processing.
- Strong leadership capabilities in fostering an environment of equal opportunity.
Federal Benefits & Perks
- ✓Comprehensive federal health insurance programs.
- ✓Competitive retirement plans, including the Federal Employees Retirement System (FERS) and Thrift Savings Plan (TSP).
- ✓Generous leave policies, including paid federal holidays, annual leave, and sick leave.
- ✓Opportunities for professional development and leadership advancement.
- ✓Work-life balance initiatives including situational telework eligibility.
💡 How to Apply Supervisory Veterans Service Representative (Avscm) Job & Insider Tips
Application Steps for Supervisory Veterans Service Representative (Avscm) Job
- Review the full job announcement on USAJobs to ensure eligibility.
- Prepare a resume that is strictly limited to two pages.
- Collect necessary documentation, including SF-50s and performance appraisals.
- Click the Apply Online button to access the USA Staffing system.
- Complete the online questionnaire and attach all required documents.
- Submit your application package by the closing date of 10/30/2026.
- Complete the required USA Hire Assessments if prompted via email.
💡 General Tips
- Focus your resume on results rather than just duties; use the USAJOBS resume builder if possible.
- Ensure all federal experience clearly lists the grade level to satisfy time-in-grade requirements.
- Upload documents in PDF format to ensure the formatting remains intact.
- Double-check that your resume is exactly two pages or less to avoid automatic disqualification.
- Verify that your performance appraisals are the most recent ones (FY2024 and FY2025).
- Check your spam folder regularly for communications regarding your assessment or interview status.
Frequently Asked Questions
Is this a remote or virtual position?
No, this is not a virtual position. While situational (ad hoc) telework may be approved on a case-by-case basis, the selectee is required to report to the office in Atlanta, Georgia, for all scheduled workdays.
What happens if I don't have my most recent performance appraisal?
If you are unable to provide your most recent performance appraisal, you must submit a valid written explanation for its absence as part of your application package.
How long should my resume be?
The resume must be no longer than two pages. Resumes exceeding this limit will result in immediate disqualification from the selection process.
Job from Veterans Benefits Administration
The Veterans Benefits Administration (VBA) is tasked with providing financial and other forms of assistance to service members, veterans, and their families. Our mission is rooted in the 'I CARE' core values: Integrity, Commitment, Advocacy, Respect, and Excellence. As part of our team, you will be instrumental in carrying out President Lincoln's promise to care for our nation's heroes.