Launch Your Healthcare Career as an Advanced Medical Support Assistant in Salt Lake City

Are you looking for a career that combines administrative expertise with a meaningful mission? The Department of Veterans Affairs (VA) is currently seeking a dedicated Advanced Medical Support Assistant (AMSA) to join the vibrant team at the Salt Lake City VA Health Care System. This position offers a unique opportunity to provide high-level support for those who have served our country while working in a state-of-the-art facility located in the stunning Rocky Mountains.

Role and Responsibilities

As an Advanced Medical Support Assistant, you serve as the heartbeat of our administrative operations. Your primary responsibility is to ensure that the patient care journey—from appointment scheduling to follow-up—is seamless and efficient. Your duties will include:

Greeting patients and managing check-in/check-out processes.
Coordinating complex clinic schedules and interpreting provider orders.
Managing electronic consults and tracking follow-up care.
Facilitating secure messaging between patients and the interdisciplinary care team.
Participating in team huddles to plan and manage patient flow.
Verifying insurance and demographic data to maintain records accuracy.

Qualifications

To be eligible for this position, you must meet basic requirements including U.S. Citizenship and English proficiency. For the GS-06 level, you must demonstrate one year of specialized experience equivalent to the GS-05 grade level, which should include tasks like scheduling, working with medical terminology, and coordinating consults.

Comparison of Benefits at a Glance

Benefit Type	Feature	Details
Leave	Paid Time Off	13-26 days annual leave + 13 sick days
Holidays	Federal Days	11 Paid Federal Holidays per year
Insurance	Health/Dental/Vision	Comprehensive plans carried into retirement
Retirement	Pension + 401K	Federal pension + 5% agency matching

Salary and Benefits

This role offers a competitive salary range of $59,063 to $76,782. Beyond the paycheck, the VA provides an unmatched benefits package that supports both your present well-being and your future retirement. From robust insurance options to federal pension plans and generous paid time off, you will find that the VA is committed to investing in its employees.

Application Tips

Applying for a federal position can be detailed. Ensure your resume is comprehensive, listing dates and hours per week for every position held. Do not leave room for the hiring team to guess your experience—be as descriptive as possible regarding your proficiency in systems like VistA, CPRS, or Cerner. Lastly, make sure you complete any required online assessments promptly as requested by the automated system.

If you are ready to make a significant impact while building a stable, rewarding career, the Salt Lake City VA is the place for you. We value our staff as much as we value our Veterans. Apply today and take the next step in your professional journey.

Why This Advanced Medical Support Assistant Job Matters

Elevate your career in healthcare administration with the Salt Lake City VA Health Care System, where your dedication directly impacts the lives of those who served our nation.

Advanced Medical Support Assistant Job Overview

The Salt Lake City VA Health Care System is seeking a detail-oriented and compassionate Advanced Medical Support Assistant (AMSA) to join our team. In this pivotal role, you will act as a primary point of contact for patients, facilitating seamless care coordination and administrative support. You will work within an interdisciplinary team to manage clinic flow, interpret provider orders, and ensure our Veterans receive timely, high-quality medical services in an environment that values innovation and excellence.

Requirements for Advanced Medical Support Assistant

Must be a U.S. citizen
Must possess a high school diploma, GED, or equivalent
Must be proficient in written and spoken English
Must complete an online assessment and background investigation
Must be willing to participate in the annual seasonal influenza vaccination program
Must meet one year of specialized experience at the GS-05 level (or equivalent) for the GS-06 grade

Preferred Qualifications for Advanced Medical Support Assistant

Experience in a fast-paced ambulatory care or PACT team environment
Proficiency with VA electronic health record systems like VistA, CPRS, or Cerner
Expertise in medical terminology and consult management
Demonstrated ability to handle sensitive patient information with strict adherence to HIPAA
Proven ability to multitask and manage time effectively in a clinical setting

Federal Benefits & Perks

✓Comprehensive federal health, dental, vision, and life insurance
✓Traditional federal pension plan with 5-year vesting
✓Federal 401K (TSP) with agency matching contributions
✓Generous paid time off: 13-26 days of annual leave and 13 days of sick leave annually
✓11 paid Federal holidays per year
✓Up to 12 weeks of paid parental leave after 12 months of service
✓Potential child care subsidy for eligible employees

💡 How to Apply Advanced Medical Support Assistant Job & Insider Tips

Application Steps for Advanced Medical Support Assistant Job

Create or log into your USAJOBS account.
Carefully review the entire job announcement.
Prepare a detailed, long-form resume documenting your relevant experience and education.
Click the Apply Online button to initiate the application process.
Complete the required questionnaire and attach all necessary supporting documentation.
Submit your application package before 11:59 PM ET on the closing date.
Monitor your email for a notification regarding mandatory USA Hire assessments.

💡 General Tips

Ensure your resume includes specific dates (month/year) and hours worked per week for each role.
Be explicit about your experience with medical scheduling, consults, and administrative support—we cannot make assumptions.
Set aside at least three hours for the USA Hire assessment; you can save your progress if needed.
Proofread your application to ensure no omissions, as this can affect your eligibility.
Use the 'Track this application' feature in your USAJOBS dashboard to stay updated.

Frequently Asked Questions

Is telework available for this position?

Yes, this position is eligible for ad hoc telework, though it is not a fully remote role.

What if I do not have direct healthcare experience?

Applicants must demonstrate one year of experience equivalent to the GS-05 grade level, specifically in areas like scheduling, medical terminology, and patient record management.

How is the salary determined?

The salary range for this GS-06 position is $59,063 to $76,782 annually. Specific step placement is determined based on qualifications, experience, and the agency's needs.

Job from Veterans Health Administration

The Salt Lake City VA Health Care System is a premier medical center that blends high-tech research and education with comprehensive patient care. Nestled in the foothills of the mountains, our facility overlooks the Great Salt Lake, providing an unparalleled environment for both your career and your personal life. Known for its buzzing technology sector and diverse culture, Salt Lake City provides an ideal backdrop for professionals looking for a perfect mix of modern business and outdoor adventure.