Launch Your Healthcare Career at Lyster Army Health Clinic
Are you looking for a stable, mission-driven career that makes a tangible impact? The Lyster Army Health Clinic, located at Fort Rucker, Alabama, is currently hiring for a Medical Support Assistant (Office Automation). This is an excellent opportunity to work within the Department of Defense, supporting the healthcare needs of our nation’s heroes.
Job Responsibilities
As a Medical Support Assistant, your day-to-day work is essential to the functionality of the clinic. You will serve as the first point of contact for patients and staff. Key responsibilities include:
- Patient Coordination: Managing scheduling and provider templates to ensure efficient clinic workflow.
- Reception Duties: Greeting patients and visitors, verifying eligibility, and addressing inquiries.
- Administrative Support: Maintaining accurate electronic and paper medical records and ensuring compliance with healthcare regulations.
- Emergency Response: Handling emergency calls and coordinating with medical personnel to facilitate rapid assistance.
- Workflow Management: Facilitating patient intake, transitions, and discharge processes.
Requirements
To be considered for this position, you must meet specific eligibility standards. Candidates must be U.S. citizens and have either one year of specialized experience at the GS-04 level or four years of education above high school.
| Requirement Type | Criteria |
|---|---|
| Citizenship | Must be a U.S. Citizen |
| Experience | 1 Year of specialized experience |
| Education Substitution | 4 years of college/technical schooling |
| Probation | 1-year probationary period required |
Salary Overview
The position offers a competitive annual salary ranging from $40,736 to $52,957. This pay scale is commensurate with federal GS-5 level standards, providing financial stability and consistent growth potential within the federal system.
Benefits of Federal Employment
Working for the Department of Defense comes with an array of benefits designed to support your long-term health and financial well-being, including:
- Comprehensive health and life insurance programs.
- Participation in the Federal Employees Retirement System (FERS).
- Enrollment in the Thrift Savings Plan (TSP) for long-term investing.
- Generous annual leave, sick leave, and federal holiday schedule.
Application Tips
Competition for federal positions is high. To increase your chances, keep your resume under two pages and focus on the 'Specialized Experience' defined in the job announcement. Ensure you include dates of employment, hours worked, and clear descriptions of your tasks. Double-check all uploaded documents for formatting errors before submitting.
If you have the administrative expertise and a passion for supporting service members, we encourage you to apply. The deadline for this vacancy is November 2, 2026. Take the next step in your career and contribute to the vital work of the Lyster Army Health Clinic.
Why This Medical Support Assistant (Office Automation) Job Matters
Launch your career in federal healthcare as a Medical Support Assistant at the prestigious Lyster Army Health Clinic in Alabama.
Medical Support Assistant (Office Automation) Job Overview
The Defense Health Agency is seeking a detail-oriented Medical Support Assistant to join the team at Lyster Army Health Clinic in Fort Rucker, Alabama. This role is central to the clinic’s administrative operations, serving as a primary point of contact for patients and providers. You will facilitate seamless healthcare delivery by managing appointment scheduling, verifying patient eligibility, and ensuring the accuracy of medical records in a fast-paced environment. This position offers a stable, mission-driven career opportunity within the Department of Defense.
Requirements for Medical Support Assistant (Office Automation)
- Must be a U.S. Citizen.
- Possess at least one year of specialized experience equivalent to the GS-04 level.
- Specialized experience includes greeting patients, verifying eligibility, and scheduling appointments.
- Ability to substitute education for experience (four years of post-high school education).
- Must be able to provide proof of U.S. citizenship.
- Successful completion of a one-year probationary period.
- Male applicants born after December 31, 1959, must be registered for Selective Service.
Preferred Qualifications for Medical Support Assistant (Office Automation)
- Strong proficiency in office automation software.
- Demonstrated ability to handle high-volume call center environments.
- Experience with electronic medical record systems.
- Excellent communication and interpersonal skills for patient interaction.
- Ability to multitask and prioritize administrative tasks under pressure.
Federal Benefits & Perks
- ✓Comprehensive federal health insurance options.
- ✓Generous paid annual and sick leave policies.
- ✓Participation in the Federal Employees Retirement System (FERS).
- ✓Access to the Thrift Savings Plan (TSP), a 401(k)-style investment account.
- ✓Opportunities for professional development and career advancement within the DoD.
- ✓Structured, predictable work environment with a 0700-1600 schedule.
💡 How to Apply Medical Support Assistant (Office Automation) Job & Insider Tips
Application Steps for Medical Support Assistant (Office Automation) Job
- Create or log into your USAJOBS account.
- Prepare a resume that is strictly two pages or less.
- Complete the online questionnaire through the provided portal.
- Upload all required documentation, including transcripts if using education to qualify.
- Verify that your resume includes specific dates (month/year) and hours worked per week.
- Submit your complete application package before the closing date of November 2, 2026.
💡 General Tips
- Keep your resume concise; any document exceeding two pages will be disqualified.
- Use clear, plain language and avoid overly technical acronyms in your work history.
- Ensure your resume explicitly details how your experience matches the 'Specialized Experience' criteria.
- Verify that your uploaded documents have finished the virus scan process before the deadline.
- Sanitize any sensitive personal information from supplemental documents if necessary.
Frequently Asked Questions
Is a security clearance required for this position?
No, this position is classified as Non-sensitive (NS)/Low Risk; however, you will undergo suitability and fitness adjudication.
Can I use volunteer work to qualify?
Yes, relevant volunteer experience that demonstrates the required specialized skills is accepted and will be credited toward your qualifications.
Is telework available?
No, this position is not eligible for telework as it requires on-site presence at the Lyster Army Health Clinic.
Job from Military Treatment Facilities Under Dha
The Defense Health Agency (DHA) is an integrated healthcare system responsible for delivering medical services across the Department of Defense. From medical and dental care to pharmacy programs, the DHA ensures that more than 9.5 million uniformed service members, retirees, and their families receive top-tier support. By joining the team at Lyster Army Health Clinic, you become a vital part of a strategic mission to improve health and build readiness, anytime and anywhere.