Lead Medical Reimbursement Technician: Serve Veterans with the Department of Veterans Affairs

The Department of Veterans Affairs (VA) is dedicated to fulfilling President Lincoln's promise to care for those who have served in the nation's military. This commitment extends to providing comprehensive healthcare and support services, powered by dedicated professionals across the country. The VA is currently seeking a motivated and experienced Lead Medical Reimbursement Technician to join its North Eastern Consolidated Patient Accounts Center in Lebanon, Pennsylvania. This role offers a unique opportunity to contribute to a critical function within the VA's revenue cycle, ensuring efficient financial operations and supporting the delivery of care to America's Veterans. If you are passionate about public service and possess strong financial and administrative skills, this position could be your next career step.

About the Agency: Department of Veterans Affairs

The Department of Veterans Affairs (VA) is the largest integrated healthcare system in the United States, serving nearly 9 million Veterans each year. The VA's mission is to provide Veterans with superior health care, as well as federal benefits and related services, by offering comprehensive, patient-centered services and programs. The organization is comprised of a vast network of hospitals, clinics, and benefits centers, all working collaboratively to honor America's Veterans by providing exceptional healthcare and a legacy of service. The North Eastern Consolidated Patient Accounts Center (CPAC) operates under the Chief Financial Officer and plays a vital role in maximizing revenue through standardized, efficient processes across multiple Veterans Integrated Service Networks (VISNs) and VA Medical Centers (VAMCs).

Job Responsibilities

As a Lead Medical Reimbursement Technician, you will be instrumental in managing and optimizing the medical reimbursement process. Your primary duties will include:

• Account Review and Resolution: Diligently review patient accounts to identify and resolve billing discrepancies, ensuring accuracy and compliance. This involves processing necessary adjustments or refunds promptly.
• Customer Support and Communication: Serve as a key point of contact for patients, providing clear explanations regarding their medical bills, payment obligations, and available debt relief options. This often involves follow-up through telephone, electronic communication, or written correspondence.
• Debt Management: Evaluate requests for debt relief and monitor established repayment plans to ensure adherence and facilitate resolution.
• Program Education: Educate customers and their representatives about the intricacies of the Medical Care Cost Recovery program and other relevant VA programs designed to assist them and their families.
• Team Guidance and Work Distribution: Distribute and balance workload among team members according to established workflows. Provide guidance and training to colleagues on work procedures and assist in resolving complex problems.
• Quality Assurance: Conduct reviews of completed work to ensure accuracy, timeliness, and adherence to procedural guidelines.
• Collaboration: Work closely with other departments and stakeholders to streamline processes and improve overall revenue cycle efficiency.

This is not a virtual position. While telework may be authorized on an ad-hoc basis and discussed during the interview, you must reside within a commutable distance of Lebanon, Pennsylvania, or be willing to relocate.

Requirements

To be considered for this exciting opportunity, applicants must meet the following criteria:

• Citizenship: You must be a U.S. Citizen to apply.
• Application Completion: All steps in the application process, including the online questionnaire and required assessments, must be completed by the closing date of November 2, 2026.
• Specialized Experience: A minimum of one year of specialized experience is required. This experience must be equivalent to at least the GS-06 grade level in the federal service and typically includes tasks such as:
  • Reviewing patient accounts for billing discrepancies and processing adjustments or refunds.
  • Evaluating debt relief requests and overseeing repayment plans.
  • Addressing customer inquiries regarding medical bills, payment responsibilities, and financial assistance.
  • Conducting quality checks on work performed by others.
  • Training team members on standard operating procedures.
• Time-In-Grade (Federal Employees): Current federal employees must have held a GS grade for at least 52 weeks at the GS-06 level or equivalent in the federal service to meet the Time-In-Grade requirement for this GS-07 position. An SF-50 documenting this experience is mandatory.
• Identification: Acceptable forms of identification will be required for pre-employment processing.

Education

There is no educational substitution for experience at this grade level. Your experience is the primary qualification factor.

Physical Requirements

The work does not require specific physical abilities beyond what can be accommodated with standard workplace adjustments.

Salary Overview

The Lead Medical Reimbursement Technician position is graded at the GS-07 level. The annual salary for this position ranges from $51,481 to $66,927. Salary is determined based on the locality pay area and the applicant's qualifications and experience.

Benefits

Joining the Department of Veterans Affairs offers a robust benefits package designed to support the well-being and professional growth of its employees. These benefits may include:

• Health Insurance: Comprehensive medical, dental, and vision coverage options.
• Retirement: Federal Employees Retirement System (FERS) and Thrift Savings Plan (TSP) with agency contributions.
• Paid Time Off: Generous annual leave (vacation), sick leave, and paid federal holidays.
• Life Insurance: Federal Employees' Group Life Insurance (FEGLI).
• Professional Development: Opportunities for training, continuing education, and career advancement.
• Work-Life Balance: Potential for flexible work schedules and ad-hoc telework arrangements.

For more detailed information, please visit VA Careers Benefits.

Application Tips

To maximize your chances of success in this application process, consider the following tips:

• Tailor Your Resume: Ensure your resume specifically addresses the duties and qualifications listed in this announcement. Use keywords from the job description, particularly related to medical reimbursement, customer service, and leadership.
• Be Detailed and Specific: Clearly describe your responsibilities, accomplishments, and the hours worked per week for each position listed. Vague descriptions can lead to disqualification.
• Document Time-In-Grade: If you are a current federal employee, meticulously document your Time-In-Grade on your SF-50. If your most recent SF-50 is less than a year old, provide an earlier SF-50 that clearly demonstrates at least 52 weeks at the GS-06 level.
• Understand the Assessment: Prepare for the USA Hire Competency Based Assessments. These assessments evaluate critical skills such as customer service, leadership, audit reporting, and analysis & problem-solving.
• Adhere to Formatting: Follow the guidance on resume length (maximum two pages), font type, size, and margins to ensure your resume is easily reviewable.
• Proofread: Thoroughly review your entire application for any errors or omissions before submission.

Frequently Asked Questions (FAQ)

Question	Answer
What is the salary range for this position?	The annual salary for this Lead Medical Reimbursement Technician position ranges from $51,481 to $66,927.
Where is the duty station for this position?	The position is located in Lebanon, Pennsylvania.
Can I work remotely for this position?	No, this is not a virtual position. While ad-hoc telework may be authorized and discussed, you must be able to commute to the duty location in Lebanon, Pennsylvania.
What are the minimum qualifications?	You must be a U.S. Citizen and possess one year of specialized experience equivalent to the GS-06 level. Federal employees must also meet Time-In-Grade requirements.

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| What type of experience is considered specialized? | Specialized experience includes tasks like reviewing patient accounts for billing issues, processing adjustments/refunds, managing debt relief requests, communicating with patients about bills and payments, and training colleagues. | | What documents do I need to submit? | A resume and an SF-50 (if you are a current or former federal employee) are required. Additional documents may be needed based on your eligibility (e.g., transcripts, veteran preference documentation). | | Will I have to take a test or assessment? | Yes, all applicants must complete an online assessment to evaluate key competencies for the role. Instructions will be provided after you submit your application. | | What is the application deadline? | The application deadline is November 2, 2026, at 11:59 PM Eastern Time. |

The Lead Medical Reimbursement Technician position at the Department of Veterans Affairs offers a stable career path with competitive compensation and comprehensive benefits, all while contributing to the essential mission of serving our nation's Veterans. If you have a strong background in medical reimbursement and a desire to make a difference, we encourage you to apply. Your skills and dedication are crucial to ensuring the continued success of the VA's healthcare system. Join a team that values your contributions and offers opportunities for growth and professional development.