Advance Your Career Supporting America’s Veterans
Are you looking for a career that offers both professional growth and the chance to give back to those who have served our country? The Department of Veterans Affairs is currently seeking a motivated individual to serve as an Advanced Medical Support Assistant (AMSA) in Tuskegee, Alabama. This position is a critical component of the Community Care Program, ensuring that Veterans receive timely and efficient access to health services.
Job Responsibilities
As an AMSA, you will be the first point of contact for many Veterans navigating their health care options. Your primary duties will include:
- Patient Coordination: Managing the Community Care Automatic Call Distribution (ACD) line to assist Veterans with scheduling and status inquiries.
- Administrative Management: Reviewing consults, creating authorization packets, and utilizing specialized software to facilitate care.
- Collaboration: Working closely with doctors, nurses, social workers, and administrative staff to ensure that patient care goals are met.
- Problem Solving: Resolving patient concerns and providing expert-level service recovery when issues arise.
Requirements
To be considered for this role, applicants must meet the following criteria:
| Requirement | Description |
|---|---|
| Citizenship | Must be a U.S. Citizen |
| Education | High school diploma or GED |
| Language | Proficient in written and spoken English |
| Vaccination | Must participate in the seasonal influenza program |
| Background | Must pass a suitability and background check |
Salary Overview
The salary for this position is classified under the GS pay scale, ranging from $45,967 to $59,757 per year, commensurate with experience and qualifications.
Benefits of Federal Employment
Joining the federal workforce comes with a robust benefits package, including:
- Leave: Substantial annual and sick leave accrual, plus 11 paid federal holidays.
- Insurance: Comprehensive health, dental, vision, and long-term care insurance options.
- Retirement: A traditional pension plan and a 401K (TSP) with generous government matching.
- Family Support: Paid parental leave and child care subsidy programs for eligible employees.
Application Tips
To maximize your chances of success, ensure your resume clearly reflects your experience with scheduling, patient data management, or similar administrative duties. Because the system does not make assumptions, ensure that every skill—even volunteer work—is explicitly listed. Always double-check your application packet before submission to ensure all required documents are attached.
If you are a detail-oriented professional with a passion for customer service and a desire to serve the Veteran community, we encourage you to apply. This role offers a stable career path within the federal government and the satisfaction of knowing your work directly impacts the well-being of our nation's heroes. Apply today to begin your journey with the Department of Veterans Affairs.
Why This Advanced Medical Support Assistant Job Matters
Make a meaningful impact on the lives of those who served our nation by joining the dedicated team at the Central Alabama Veterans Health Care System.
Advanced Medical Support Assistant Job Overview
The Veterans Health Administration is seeking a detail-oriented and compassionate Advanced Medical Support Assistant (AMSA) to join our team in Tuskegee, Alabama. In this vital role, you will be the bridge between our Veterans and the care they deserve, coordinating community care services and providing expert administrative support to ensure seamless health care delivery.
Requirements for Advanced Medical Support Assistant
- Must be a U.S. Citizen.
- Must be proficient in written and spoken English.
- Selective Service registration for males born after December 31, 1959.
- Must undergo a background and security investigation.
- Completion of a 1 or 2-year trial period.
- Participation in the seasonal influenza vaccination program is mandatory.
- Possession of a high school diploma or GED.
Preferred Qualifications for Advanced Medical Support Assistant
- Prior clerical experience.
- Proficiency in Microsoft Excel.
- Experience working in a professional call center environment.
- Demonstrated ability to communicate across diverse medical disciplines.
Federal Benefits & Perks
- ✓13-26 days of annual leave and 13 days of sick leave per year.
- ✓11 paid Federal holidays.
- ✓Paid parental leave for eligible employees.
- ✓Childcare subsidy program for qualifying families.
- ✓Federal health, vision, dental, and life insurance plans.
- ✓Traditional federal pension plan with 5-year vesting.
- ✓Federal 401K with up to 5% matching contributions.
💡 How to Apply Advanced Medical Support Assistant Job & Insider Tips
Application Steps for Advanced Medical Support Assistant Job
- Create or log in to your USAJOBS account.
- Review the full position announcement and questionnaire.
- Prepare your resume and supporting documentation (transcripts, SF-50 if applicable).
- Complete the online occupational questionnaire.
- Submit your application package before the closing date.
- Monitor your email for confirmation and status updates.
💡 General Tips
- Be specific and thorough when describing your experience; the hiring team cannot make assumptions.
- Ensure all documentation, including transcripts and service history, is uploaded before submission.
- Check your application status regularly through your USAJOBS dashboard.
- If you need assistance with the application process, contact the listed Agency HR point of contact.
Frequently Asked Questions
What is the primary role of an Advanced Medical Support Assistant?
You will manage administrative tasks within the VA Community Care Program, which includes coordinating care between Veterans, vendors, and VA clinicians, managing authorizations, and handling scheduling inquiries.
Is this a remote position?
No, this is an onsite, office-based position located in Tuskegee, Alabama.
Are there vaccination requirements?
Yes, all Veterans Health Administration personnel are required to participate in the annual seasonal influenza vaccination program.
Job from Veterans Health Administration
The Veterans Health Administration (VHA) is the largest integrated health care system in the United States. Our mission is to fulfill President Lincoln's promise to care for those who have served in our nation's military. Working for the VHA means joining a team that prioritizes compassion, integrity, and excellence in providing whole-health care to our Veterans and their families.