Supervisory Medical Support Assistant – Join the VA Team in Tuscaloosa
The Department of Veterans Affairs (VA) is committed to providing world-class care to our nation's Veterans. To achieve this, we rely on dedicated administrative leaders who ensure our clinics run efficiently. We are currently seeking a Supervisory Medical Support Assistant to join our team at the Tuscaloosa VA Medical Center. If you have a passion for leadership, clinical administration, and supporting those who served, this role is for you.
Job Responsibilities
As a Supervisory Medical Support Assistant, you will act as a bridge between management and administrative staff. Your daily responsibilities will include:
- Operational Oversight: Managing daily workload assessments and staffing levels.
- Leadership & Training: Mentoring staff, providing performance feedback, and coordinating onboarding for new hires.
- Performance Management: Analyzing workflow barriers and implementing process improvements to boost efficiency.
- Data Integrity: Ensuring accurate scheduling, consult management, and quality assurance audits.
Requirements
To qualify for this position, candidates must meet the following criteria:
- U.S. Citizenship.
- High school diploma or GED.
- Proficiency in English (spoken/written).
- One year of specialized experience at the GS-07 level (or equivalent).
- Successful completion of background investigation.
Salary and Benefits Comparison
| Feature | Details |
|---|---|
| Salary Range | $56,445 - $73,376 per year |
| Schedule | Monday-Friday, 8:00 AM - 4:30 PM |
| Work Environment | Onsite (Tuscaloosa, AL) |
| Hiring Type | Excepted Service |
Benefits
Employees of the VA receive a comprehensive package that supports both their career and personal life, including health insurance, retirement planning, and significant annual/sick leave accrual.
Application Tips
- Be Specific: Describe your past supervisory experience in detail. Use numbers where possible (e.g., "supervised a team of 10 staff").
- Check Documents: Ensure your resume and supporting documents (like your SF-50) are complete before hitting submit.
- Follow Procedures: The federal hiring process is precise; follow every instruction in the announcement carefully.
Serving at the Tuscaloosa VA is more than just a job; it is a commitment to the Veterans who have sacrificed so much. If you have the leadership skills to guide an administrative team toward excellence, we encourage you to apply today.
Why This Supervisory Medical Support Assistant Job Matters
Lead a dedicated team in support of our Veterans and shape the future of Community Care at the Tuscaloosa VA Medical Center.
Supervisory Medical Support Assistant Job Overview
The Tuscaloosa Department of Veterans Affairs Medical Center is seeking a highly organized and empathetic Supervisory Medical Support Assistant. In this role, you will serve as an administrative leader, overseeing the daily operations of patient support staff within the Community Care department. You will be responsible for ensuring that our Veterans receive seamless administrative support, managing workflows, mentoring staff, and maintaining compliance with complex healthcare regulations. This is an excellent opportunity to impact the quality of care provided to those who have served our nation while managing critical fiscal and performance resources.
Requirements for Supervisory Medical Support Assistant
- Must be a U.S. Citizen.
- Proficiency in spoken and written English.
- Completion of a high school diploma or GED equivalent.
- One year of specialized experience equivalent to the GS-07 grade level in a clinical or medical administrative setting.
- Must undergo a background/security investigation.
- Participation in the seasonal influenza vaccination program is mandatory.
- Selective Service registration for males born after 12/31/1959.
Preferred Qualifications for Supervisory Medical Support Assistant
- Proven experience in Community Care scheduling, referral, and authorization workflows.
- Strong background in personnel supervision, including performance monitoring and workload management.
- Demonstrated ability to analyze performance data and implement process improvements.
- Proficiency in VA-specific systems such as VistA, CPRS, HSRM, and VEText.
- Excellent communication skills for cross-functional collaboration.
Federal Benefits & Perks
- ✓Competitive Federal Salary
- ✓Comprehensive Health Insurance options
- ✓Federal Retirement Benefits
- ✓Generous Annual and Sick Leave accrual
- ✓Opportunities for professional development and training
- ✓Work-life balance with standard Monday–Friday scheduling
💡 How to Apply Supervisory Medical Support Assistant Job & Insider Tips
Application Steps for Supervisory Medical Support Assistant Job
- Create or log into your USAJOBS account.
- Prepare your long-form resume and supporting documents (SF-50, transcripts, etc.).
- Complete the online occupational questionnaire.
- Submit your application package through the online portal by the closing date.
- Monitor your email for status notifications regarding your referral and interview eligibility.
💡 General Tips
- Ensure your resume provides specific, measurable examples of your supervisory experience.
- Do not assume the hiring team knows your background; document your accomplishments clearly.
- Submit all required documents, including proof of education and prior federal service if applicable.
- Double-check that your contact information is current so you do not miss interview invitations.
- Review the job requirements one last time to ensure you have explicitly addressed the required KSAs.
Frequently Asked Questions
What is the primary mission of this position?
The Supervisory Medical Support Assistant provides administrative leadership for the Community Care department, ensuring that staff effectively coordinate care and administrative processes for Veterans.
Is this a remote position?
No, this is an onsite position in Tuscaloosa, Alabama, though limited ad-hoc telework may be available.
Job from Veterans Health Administration
The Veterans Health Administration is the largest integrated health care system in the United States. We serve millions of Veterans annually through our network of hospitals and clinics. Our mission is to fulfill President Lincoln's promise to care for those who have served in our nation's military and for their families.