Launch Your Healthcare Career as an Advanced Medical Support Assistant
Are you looking for a career that combines administrative precision with the rewarding mission of serving our nation's heroes? The Department of Veterans Affairs (VA) is currently hiring Advanced Medical Support Assistants at the Richmond VA Medical Center and various satellite locations across Virginia. This role is a cornerstone of the patient care experience, ensuring that Veterans navigate their health journeys with ease and efficiency.
Key Responsibilities
As an Advanced Medical Support Assistant, your daily routine will be dynamic and multi-faceted. You will be responsible for:
- Patient Scheduling: Managing high-volume appointment calendars to ensure timely access to care.
- Care Coordination: Facilitating consults and community-based care referrals.
- Data Integrity: Inputting sensitive patient information into electronic health records with high accuracy.
- Clinical Collaboration: Communicating effectively with physicians, nurses, and specialists to optimize team workflow.
- Administrative Support: Handling incoming calls, processing documents, and managing office supplies.
Requirements for Success
To qualify for this GS-6 position, candidates must meet specific criteria:
| Requirement | Description |
|---|---|
| Citizenship | Must be a U.S. Citizen |
| Education | High school diploma or GED equivalent |
| Experience | One year of specialized experience at the GS-05 level |
| Physical | Ability to lift 30 lbs and perform clinical rounds |
| Proficiency | Strong written and spoken English skills |
Note: All applicants must undergo a background security investigation and satisfy the VA's pre-employment vaccination requirements, including annual influenza shots.
Why Work at the VA?
Beyond the intrinsic reward of supporting Veterans, the VA offers a robust benefits package that supports both your career and your life outside of work. From comprehensive federal health coverage to a reliable pension plan and competitive leave accrual, you are investing in your future when you join the federal service.
Application Tips
- Be Explicit: Recruiters cannot make assumptions. Detail your experience with scheduling systems and patient interaction clearly in your resume.
- Submit Early: Do not wait until the final hours to submit your application. Ensure all documents, including transcripts and SF-50s, are formatted correctly.
- Prepare for Assessment: If you are sent a link for the USA Hire Assessment, treat it with the same seriousness as an interview. It is a critical part of the selection process.
This position offers a pathway to a stable, impactful career within one of the nation's most important healthcare systems. If you have the administrative expertise and a passion for customer service, we invite you to apply and help us honor those who served.
Frequently Asked Questions (FAQ)
Q: What is the salary range? A: The salary range for this position is $47,434 to $67,543 per year.
Q: Is this a remote position? A: No, this position requires onsite work to support daily clinical operations.
Q: Is there promotion potential? A: This position is at the full performance level of GS-6.
Why This Advance Medical Support Assistant Job Matters
Elevate your administrative career while making a tangible difference in the lives of our nation's Veterans at the Richmond VA Medical Center.
Advance Medical Support Assistant Job Overview
The Department of Veterans Affairs is seeking dedicated professionals to serve as Advanced Medical Support Assistants. In this vital role, you will provide expert administrative support within an interdisciplinary team, ensuring that Veterans receive timely and coordinated care. You will act as a bridge between clinical staff and patients, managing complex scheduling needs, facilitating care flow, and maintaining sensitive medical data in a fast-paced health care environment.
Requirements for Advance Medical Support Assistant
- Must be a United States citizen.
- Must be proficient in reading, writing, and speaking the English language.
- Possess a High School Diploma or GED certificate.
- One year of specialized experience equivalent to the GS-05 grade level.
- Ability to lift and carry up to 30 lbs and perform duties requiring standing, bending, and walking.
- Must pass a pre-employment Tuberculosis (TB) test.
- Completion of mandatory seasonal influenza vaccination program.
- Must be able to successfully complete a background security investigation.
Preferred Qualifications for Advance Medical Support Assistant
- Prior experience managing complex medical appointment scheduling.
- Proficiency in utilizing electronic health record (EHR) systems.
- Advanced knowledge of medical terminology.
- Strong interpersonal skills for conflict resolution and customer support.
- Ability to work independently while managing a wide variety of administrative duties.
Federal Benefits & Perks
- ✓Comprehensive federal health insurance options
- ✓Generous paid annual and sick leave accrual
- ✓Federal retirement pension plan
- ✓Thrift Savings Plan (401k equivalent) with agency matching
- ✓Professional development and career advancement opportunities
- ✓Opportunities for credit toward annual leave based on prior service
💡 How to Apply Advance Medical Support Assistant Job & Insider Tips
Application Steps for Advance Medical Support Assistant Job
- Create or log into your USAJOBS account.
- Prepare a detailed, long-form resume highlighting your administrative and scheduling experience.
- Complete the mandatory online questionnaire.
- Upload required documents, including educational transcripts and professional certifications.
- Submit your application package via the online portal before the closing date.
- Monitor your email for instructions regarding potential USA Hire Assessments.
💡 General Tips
- Tailor your resume to reflect the specific KSAs (Knowledge, Skills, and Abilities) listed in the job announcement.
- Be as detailed as possible regarding your past experience; do not assume the hiring team knows your specific job duties.
- Double-check that all required documents, such as SF-50s or transcripts, are attached before clicking submit.
- Set aside at least three hours to complete the USA Hire Assessments if prompted.
- Use the 'Track Application' feature in USAJOBS to stay updated on your status.
Frequently Asked Questions
Is telework available for this position?
No, this is an onsite position requiring physical presence at the designated VA facility.
What is the education requirement?
A high school diploma or GED is the minimum requirement. No higher education degree is required, and there is no education substitution for experience.
Can I apply if I am not a veteran?
Yes, this position is open to the public.
Job from Veterans Health Administration
The Department of Veterans Affairs is dedicated to fulfilling President Lincoln's promise: "To care for those who have served in our nation's military and for their families, caregivers, and survivors." Working at the Richmond VA Medical Center means joining a team committed to "Whole Health" care, where every employee plays a part in supporting the physical and mental well-being of the Veteran community.