Why This Supervisory Medical Support Assistant Job Matters
Join the <strong class="text-gray-900">Veterans Health Administration</strong> and make an impact.
Supervisory Medical Support Assistant Job Overview
Basic Requirements: All applicants must meet the following basic qualifications. United States Citizenship: Must be a US Citizen. Education. Must possess a high school diploma, General Education Development (GED) equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. Note: You must provide proof if you are selected for this position (such as a copy of your high school diploma, high school transcript, GED Certificate, homeschooling completion, proficiency certificate issued by a State or Territorial Board or Department of Education and/or college transcript). English Language Proficiency: In accordance with 38 U.S.C. 7402(f) and 7407(d), no person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. Employees in VHA in this occupation, under a permanent, appropriate, and legal placement on the effective date of the qualification standard, are considered to have met all qualification requirements for the grade and/or assignment held, including positive education. Grade Determinations: In addition to the basic requirements above, all applicants must also meet the following grade requirements to qualify for the GS-8 Supervisory MSA grade level. GS-8 Supervisory MSA Experience. Must have at least one (1) year of experience equivalent to the GS-7 grade level. Examples of this includes, but is not limited to: coordinating staff assignments and workflow found in an interdisciplinary unit; responsible for daily workload assessments, assigning work and assuring proper staffing coverage; evaluating training records and determining training needs of MSAs/clerk staff to provide support across interdisciplinary settings; assisting the unit with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, specialties and/or community resources; ensuring accurate and timely scheduling of appointments; providing guidance to staff members, to include changes in policies and procedures; creating and maintaining employee work schedules; acting as a liaison among clinic staff, patients and other interdisciplinary staff to resolve day-to-day conflicts; etc. In addition to the experience above, you must also demonstrate the following Knowledge, Skills & Abilities (KSAs): Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment. Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations. Ability to provide briefings, orientations, staff development, and training in a patient support setting. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs. While we no longer require essay-style responses to our KSAs be submitted with your application, you must be able to demonstrate that you possess the KSAs that are necessary to successfully perform the work of the position. Please ensure your resume/CV/application contains sufficient information to support the level of experience/education/training you possess; otherwise, we will not be able to award you credit for the experience and qualifications that you claim. Preferred Experience- These preferences are highly desired, but not required: Experience leading staff, resolving operational issues, promoting teamwork and supporting a high-quality patient-centered care in a complex healthcare environment Experience working in a team-based care model (such as a PACT) Working under pressure and with individuals with various socioeconomic backgrounds in a courteous, tactful, and professional manner to complete tasks and assist Veteran patients and their families. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-8. Physical Requirements: Must pass a pre-employment physical evaluation as required by VA Handbook 5019. This evaluation is administered by VA Occupational Health. Work is sedentary and performed in an office environment. There is an occasional requirement for carrying of light items such as mail, papers, books, and files, and may be some stooping, standing and walking. Incumbents must be physically and mentally able to efficiently perform the essential functions of this position without hazard to themselves or others.