Launch Your Healthcare Career as a Medical Support Assistant at the Kansas City VA

Are you looking for a career that combines administrative excellence with a noble mission? The Department of Veterans Affairs (VA) is seeking motivated professionals to join the Kansas City VA Medical Center as a Medical Support Assistant (MSA). This position is perfect for those who want to provide essential support to our nation’s Veterans in a clinical environment.

Job Responsibilities

As an MSA, you are the front line of ward administration. Your daily duties will be varied and impactful, including:

Administrative Support: Assisting clinical staff by processing doctor’s orders and maintaining accurate medical records.
Patient Interaction: Greeting patients, answering incoming calls, and relaying critical messages to the appropriate departments.
Appointment Management: Scheduling, canceling, and rescheduling appointments, as well as managing consults and tracking no-shows.
Data Integrity: Verifying insurance information and patient demographics upon check-in.
Coordination: Managing the complex logistics of patient transfers, both in emergency and non-emergency scenarios.

Comparison: Standard Admin vs. Medical Support Assistant

Feature	Standard Administrative Role	Medical Support Assistant (VA)
Scope	General office duties	Specialized clinical workflow support
Environment	Typical office setting	Clinical/Hospital setting
Stakeholders	Management/Clients	Patients/Doctors/Nurses
Compliance	General standards	HIPAA/PII/Medical protocols

Requirements for Success

To be eligible for this role, you must meet several federal requirements. Candidates are expected to be U.S. citizens and demonstrate proficiency in both written and spoken English. Educational requirements include a high school diploma or GED. Furthermore, you will be expected to participate in the seasonal influenza vaccination program to ensure the safety of our patients and staff.

Salary Overview

The position offers a competitive salary range of $49,745 to $64,669 per year, commensurate with your background and qualifications. As a federal employee, you will also gain access to a robust benefits package that sets the VA apart from private-sector employers.

Benefits

Joining the VHA comes with significant perks, including:

Health and Wellness: Access to comprehensive health insurance programs.
Work-Life Balance: Generous annual leave and sick time accrual.
Stability: Federal retirement benefits and job security.
Professional Growth: Continuous training and development opportunities within the largest healthcare network in the country.

Application Tips

Tailor Your Resume: Clearly document your experience with medical terminology or clinical scheduling. Use specific examples of your problem-solving abilities.
Be Precise: When filling out the online questionnaire, ensure your responses match the information in your resume.
Check Your Documents: Ensure all required documents—such as your transcript if using education to qualify—are uploaded in the correct format before the closing date.

Frequently Asked Questions (FAQ)

Is prior VA experience required?

No, while experience in a medical or clinical setting is highly preferred, the VA considers a wide range of administrative and customer service backgrounds.

What does the trial period entail?

As a condition of employment, you will serve a 1 to 2-year trial period to evaluate your performance and alignment with agency goals.

Are there flexible shifts?

Yes, this position offers various shifts to accommodate the 24/7 nature of hospital operations. Your specific schedule will be discussed during the interview process.

If you are a detail-oriented professional with a passion for customer service and an interest in healthcare, the Medical Support Assistant role at the Kansas City VA is your chance to shine. Apply today and help us serve those who have served us.

Why This Medical Support Assistant (Ward Administration) - Day And Night Shift Job Matters

Join the team at the Kansas City VA Medical Center and make a meaningful impact on the lives of our nation's Veterans by providing critical administrative and patient support.

Medical Support Assistant (Ward Administration) - Day And Night Shift Job Overview

The Veterans Health Administration is seeking dedicated Medical Support Assistants (MSA) to join our Business Office Service line. In this vital role, you will be the backbone of our ward administration, facilitating seamless patient experiences from arrival to discharge. Whether managing complex scheduling, processing clinical orders, or acting as the first point of contact for our Veterans, you will play a key role in ensuring our healthcare teams operate efficiently.

Requirements for Medical Support Assistant (Ward Administration) - Day And Night Shift

U.S. Citizenship (Non-citizens may only be appointed if qualified citizens are unavailable).
High school diploma or GED equivalent.
Proficiency in written and spoken English.
Completion of an online assessment for critical general competencies.
Mandatory seasonal influenza vaccination program participation.
Ability to pass a background/security investigation.
Registration with the Selective Service for males born after December 31, 1959.
Ability to serve a 1 or 2-year trial period.

Preferred Qualifications for Medical Support Assistant (Ward Administration) - Day And Night Shift

One year of specialized experience equivalent to the next lower grade level (GS-4).
Two years of education above the high school level.
Strong command of medical terminology.
Proven experience in scheduling appointments and clinical documentation.
Ability to handle patient information with confidentiality and professionalism.

Federal Benefits & Perks

✓Comprehensive health insurance plans
✓Competitive Federal salary and retirement benefits
✓Paid annual and sick leave
✓Opportunities for professional development
✓Access to the VA’s extensive network of resources

💡 How to Apply Medical Support Assistant (Ward Administration) - Day And Night Shift Job & Insider Tips

Application Steps for Medical Support Assistant (Ward Administration) - Day And Night Shift Job

Create or log into your USAJOBS account.
Prepare your resume and supporting documents (transcripts, SF-50 if applicable).
Submit your application and complete the online questionnaire before the closing date.
Complete the required online USA Hire assessment if prompted via email.
Monitor your application status through the USAJOBS dashboard.

💡 General Tips

Be specific and clear in your resume regarding your past experience; do not assume the recruiter knows your daily duties.
Submit all required documents, such as transcripts or DD-214s, early to ensure they meet the deadline.
Double-check your responses to the assessment questionnaire to ensure they align with your professional history.
Set aside at least three hours to complete the USA Hire assessment in one sitting if possible.

Frequently Asked Questions

What is the primary role of a Medical Support Assistant at the KCVAMC?

MSAs perform vital administrative work, including scheduling patient appointments, managing medical records, processing doctor's orders, and facilitating patient transfers.

Is this a remote position?

No, this is an on-site position at the Kansas City VA Medical Center and does not offer remote or telework options.

What happens after I apply?

Once the announcement closes, your qualifications will be reviewed. If you are found eligible and qualified, you may be referred for an interview.

Job from Veterans Health Administration

The Veterans Health Administration (VHA) is the largest integrated healthcare system in the United States. Our mission is clear: to fulfill President Lincoln's promise to care for those who have served in our military, along with their families and caregivers. Working for the VA means more than just having a job; it means being part of a community dedicated to providing whole-health care to those who have sacrificed for our country.