Launch Your Career with the Defense Finance and Accounting Service (DFAS)
Are you looking for a meaningful career that supports the men and women who serve in the United States military? The Defense Finance and Accounting Service (DFAS) is currently hiring for the role of Contact Representative at various locations across the country. This is an exceptional opportunity to join a mission-focused agency that ensures the financial integrity of the Department of Defense.
Job Responsibilities
As a Contact Representative, you will serve on the front lines of customer support. Your daily duties will include:
- Managing high-volume inbound calls in a fast-paced environment.
- Providing accurate, professional, and timely information regarding pay entitlements and invoice processing.
- Researching complex financial records in automated systems.
- Resolving discrepancies and explaining financial regulations to customers.
- Navigating high-stress situations with composure and accuracy.
Comparison of Grade Levels
| Grade | Requirement Type | Focus |
|---|---|---|
| GS-04 | Generalized Experience | Clerical/Office work indicating potential |
| GS-05 | Specialized Experience | Researching info to resolve customer issues |
| GS-06 | Specialized Experience | Applying policies to resolve pay discrepancies |
Requirements
Applicants must demonstrate one year of experience equivalent to the next lower grade level. This can be generalized administrative work for the GS-04 level, or more specialized financial research and policy application for the GS-05 and GS-06 levels. Education may be substituted for experience under specific conditions as outlined in the vacancy requirements.
Salary Overview
The salary range for this position is between $37,193 and $61,638 per year, depending on the grade level and geographical location. As this is a federal position, employees are eligible for standard pay increases and cost-of-living adjustments based on location.
Benefits
Choosing a career with the federal government comes with a robust benefits package, including:
- Health and Life Insurance coverage.
- Participation in the Federal Employees Retirement System (FERS).
- Accrual of sick and annual leave.
- Professional development and internal career advancement opportunities.
Application Tips
To ensure your application is successful, keep these pointers in mind:
- Tailor Your Resume: Make sure your experience clearly mirrors the 'specialized experience' definitions found in the announcement.
- Complete the Package: Missing documents can lead to an ineligible rating. Check your status regularly in your dashboard.
- Meet Deadlines: This announcement has specific cutoff dates throughout the open period. Applying earlier can increase your chances of being considered in earlier referral cycles.
The role of a Contact Representative at the DFAS is a stepping stone into a rewarding federal career. By utilizing your communication skills and attention to detail, you will provide essential financial assistance to the defense community. Apply today to begin your journey with the Department of Defense.
Why This Contact Representative (Call Center) Job Matters
Launch your career with the Department of Defense. Join the DFAS Customer Care Center as a Contact Representative and provide critical financial support to those who serve our nation.
Contact Representative (Call Center) Job Overview
The Defense Finance and Accounting Service (DFAS) is seeking dedicated, detail-oriented individuals to join our Customer Care Center team. As a Contact Representative, you will serve as a vital link between the Department of Defense and its personnel, managing high-volume inquiries regarding pay entitlements, invoices, and complex financial account status updates. This is a fast-paced, mission-driven role ideal for communicators who excel in problem-solving and navigating automated financial systems.
Requirements for Contact Representative (Call Center)
- One year of generalized or specialized experience equivalent to the next lower grade level.
- Ability to work in a high-stress, high-volume environment.
- Proficiency in navigating automated systems to research and resolve discrepancies.
- Must be able to obtain and maintain a favorable security determination.
- Submission of a complete application package, including a maximum two-page resume.
Preferred Qualifications for Contact Representative (Call Center)
- Experience in financial or accounting customer service roles.
- Strong analytical skills with the ability to interpret complex regulations.
- Demonstrated ability to maintain professional communication while handling sensitive financial information.
Federal Benefits & Perks
- ✓Competitive federal salary and step increases.
- ✓Comprehensive health insurance options.
- ✓Life insurance coverage.
- ✓Participation in the Federal Employees Retirement System (FERS).
- ✓Paid federal holidays and leave accrual.
- ✓Opportunities for professional development and training.
💡 How to Apply Contact Representative (Call Center) Job & Insider Tips
Application Steps for Contact Representative (Call Center) Job
- Create or log into your account on the official federal careers website.
- Upload your federal-formatted resume (maximum 2 pages).
- Submit required documentation if claiming education substitution or hiring preferences.
- Complete the online application and assessment questionnaire.
- Click the Submit My Answers button to finalize your application.
- Monitor your status through your applicant dashboard.
💡 General Tips
- Ensure your resume explicitly addresses the required specialized experience.
- Use the 'Application Status' feature regularly to track your progress.
- Submit your application well before the cutoff dates to avoid technical issues.
- Double-check that all required supporting documents, like transcripts or SF-50s, are attached.
- Avoid generic resumes; tailor your experience to match the duties described in the announcement.
Frequently Asked Questions
What is the primary function of this role?
As a Contact Representative, you will handle inbound calls from customers, providing accurate information regarding pay, invoices, and financial discrepancies using internal databases.
Are there opportunities for remote work?
Telework is very limited and is only granted on a rare, case-by-case basis when deemed a compelling need by agency leadership.
What is the security requirement for this position?
Positions are designated as Noncritical-Sensitive/Moderate Risk, requiring a background investigation and the ability to obtain/maintain a security clearance.
Is relocation assistance offered?
*A: No, moving expenses will not be paid for this position.*
Can I work from home?
*A: Telework is restricted to rare, case-by-case situations determined by agency leadership.*
Is a security clearance required?
*A: Yes, individuals must be able to obtain and maintain a favorable background investigation result.*
Job from Defense Finance And Accounting Service
The DFAS serves as the primary provider of finance and accounting services for the Department of Defense. From processing payroll for service members to managing complex invoices, the work performed at DFAS is critical to the operational readiness of the military. When you work at the Customer Care Center, you aren't just processing paperwork; you are helping individuals navigate the financial complexities of their service.