Advance Your Career as a Supervisory Veterans Service Representative (Coach) in Albuquerque

Are you a results-driven professional with a background in Veterans benefits and a passion for leadership? The Department of Veterans Affairs (VA) is currently hiring a Supervisory Veterans Service Representative (Coach) at their Albuquerque Regional Office. This leadership role is designed for individuals who thrive in fast-paced environments, possess technical expertise in claims adjudication, and are committed to serving those who have served our country.

Job Responsibilities

As a Coach, you will manage a high-performing team within the Veterans Service Center. Your duties are both administrative and technical in nature:

Team Leadership: Plan and assign work priorities while fostering a supportive and productive team environment.
Technical Authority: Provide final approval on complex claims files and serve as the primary expert for your team regarding development, examination, and authorization of benefits.
Performance Oversight: Evaluate staff performance, identify training needs, resolve grievances, and handle disciplinary actions when necessary.
Stakeholder Engagement: Coordinate with Veterans Service Organizations (VSOs) and other external agencies to facilitate seamless benefit delivery.

Requirements

To be considered for this GS-13 position, candidates must meet rigorous federal requirements:

Time-in-Grade: You must have served at least 52 weeks at the GS-12 level or higher.
Specialized Experience: You must demonstrate one year of specialized experience equivalent to the GS-12 grade level, specifically in evaluating the quality and timeliness of claims processing work.
Certification: Applicants must hold current VSR Skill Certification at the GS-10 level.
Documentation: A current, non-award SF-50 is required to verify your federal employment status and grade history.

Salary and Benefits

This position offers a competitive federal salary range and an extensive benefits package designed to support long-term professional and personal growth.

Benefit Category	Description
Salary Range	$107,592 – $139,871 (Per Year)
Health Coverage	Extensive options for federal health insurance.
Retirement	Participation in FERS and Thrift Savings Plan (TSP).
Work-Life Balance	Generous leave accrual and federal holiday schedule.
Career Growth	Clear pathways for leadership and professional development.

Application Tips for Success

Because this announcement is limited to the first 50 applicants, speed and accuracy are vital.

The Two-Page Rule: Your resume must not exceed two pages. Use concise, results-oriented language and prioritize your most recent experience.
SF-50 Accuracy: Ensure you upload the correct SF-50 documentation to verify your time-in-grade.
Formatting: Use a standard, readable font and save your files in PDF format to ensure they display correctly for hiring managers.

This role offers a unique opportunity to lead a dedicated team in a region that deeply respects the sacrifice of our Veterans. If you possess the experience, leadership skills, and commitment to the 'I CARE' values, this position at the Albuquerque Regional Office is your next step. Apply as soon as possible to ensure your candidacy is reviewed.

Why This Supervisory Veterans Service Representative (Coach) Job Matters

Lead a high-impact team at the Albuquerque Veterans Benefits Administration and directly influence the quality of care provided to those who served our nation.

Supervisory Veterans Service Representative (Coach) Job Overview

The Department of Veterans Affairs is seeking a dedicated Supervisory Veterans Service Representative (Coach) to join the Albuquerque Regional Office. In this vital leadership role, you will guide a team of professionals responsible for the accurate and timely adjudication of Veterans' claims. You will serve as the technical authority, fostering a culture of excellence and compassion while ensuring your team meets the high standards of the VBA. This position is perfect for a seasoned professional with a deep understanding of claims processing and a passion for personnel development.

Requirements for Supervisory Veterans Service Representative (Coach)

Must be a U.S. citizen.
One year of specialized experience at the GS-12 level or equivalent.
Time-in-grade requirement: 52 weeks at the GS-12 grade level for current federal employees.
Selective Service registration for males born after December 31, 1959.
Must be able to complete an 8-week training session, which may involve travel.
Successful completion of a background/security investigation.
Must hold VSR Skill Certification at the GS-10 level.

Preferred Qualifications for Supervisory Veterans Service Representative (Coach)

Demonstrated ability to manage and resolve complex workplace conflicts.
Experience providing technical mentorship and coaching to a diverse team.
Proven track record in workload management and strategic planning.
Advanced communication skills for liaising with Veterans Service Organizations and internal leadership.

Federal Benefits & Perks

✓Comprehensive federal health insurance programs.
✓Generous paid federal holidays and leave accrual.
✓Participation in the Federal Employees Retirement System (FERS).
✓Thrift Savings Plan (401k-style) with government matching contributions.
✓Opportunities for professional development and leadership training.

💡 How to Apply Supervisory Veterans Service Representative (Coach) Job & Insider Tips

Application Steps for Supervisory Veterans Service Representative (Coach) Job

Register for a USAJOBS account if you do not have one.
Review the full vacancy announcement details carefully.
Prepare a resume limited to exactly two pages, focusing on relevant specialized experience.
Gather necessary SF-50 forms to verify your time-in-grade and federal status.
Complete the online occupational questionnaire via the application portal.
Submit your complete application package before the 50-applicant limit or the closing date.

💡 General Tips

Adhere strictly to the two-page resume limit; exceedances will result in disqualification.
Specify start and end dates (month/year) for every position listed in your resume.
Use the USAJOBS resume builder to ensure you meet all formatting and content requirements.
Upload your resume and SF-50s as PDF files to preserve formatting.
Monitor your email and spam folders frequently for status updates or interview requests.

Frequently Asked Questions

What happens if the 50-applicant cap is reached?

The announcement will close immediately, even if it is before the scheduled closing date of 10/29/2026. It is highly recommended to apply as soon as possible.

Is this position eligible for remote work?

No, this is not a virtual position. While situational telework may be authorized on a case-by-case basis, you are required to report to the Albuquerque office for your regular duty schedule.

Can I use education to substitute for experience?

No, at the GS-13 grade level for this specific position, there is no education substitution available.

Is there an education substitution for this grade level?

*A: No, education cannot be substituted for the specialized experience required at the GS-13 level.*

How do I track my application status?

*A: You can monitor your status at any time by logging into your USAJOBS account and viewing the 'Applications' tab.*

Job from Veterans Benefits Administration

The Veterans Benefits Administration (VBA) is a cornerstone of the VA, providing critical support, financial benefits, and outreach to Veterans and their families. At the Albuquerque Regional Office, the team operates under the 'I CARE' core values: Integrity, Commitment, Advocacy, Respect, and Excellence. Joining this team means contributing to a mission that transcends a typical job—you will be an essential part of upholding the promise made to our nation’s heroes.